Entry Level Quality Operations Specialist Jobs
New grad quality operations specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on coursework in process improvement can matter more than a long resume. Most openings are on-site roles concentrated in Manufacturing, Electronics & Hardware, and Consulting & Professional Services, with employers like Jobot, Katalyst Healthcares & Life Sciences, and Jabil hiring at this level now.
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Showing 5 of 616+ Entry Level Quality Operations Specialist jobs
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs). Applies foundational learning‑science concepts (adult learning principles, basic instructional design) to plan, facilitate, and evaluate training. Partners with CSC Leadership to align learning with operational needs and contribute to service quality by monitoring and scoring customer interactions using standard evaluation methods.
Job Description
What You'll Do:
Plan & Deliver Training:
- Coordinate, facilitate, and evaluate instructor‑led and virtual learning using basic adult learning principles and entry‑level instructional design techniques
- Incorporate interactive activities and job aids.
Quality Monitoring:
- Listen to live and recorded customer interactions
- Score calls using standard rubrics
- Participate in calibration sessions with CSC Managers and Supervisors to ensure rater consistency.
Continuous Improvement (Entry):
- Collect learner feedback, training attendance, and basic outcome data
- Recommend incremental updates to materials, exercises, and delivery methods.
Stakeholder Partnership:
- Build working relationships with CSC Leadership
- Surface emerging training needs and share simple trend summaries.
LMS & Content Hygiene:
- Publish sessions, enroll learners, record completions, and keep content and versioning accurate in the LMS.
Technology & AI Awareness:
- Use standard training tools (virtual classroom, polling, forms).
- Demonstrate basic awareness of AI‑enabled features (e.g., generating quiz items, drafting scenarios) under guidance, with appropriate data‑handling practices.
Readiness & Logistics:
- Coordinate invites, rosters, rooms/links, and materials
- Ensure training spaces and technology are ready.
Change Management:
- Execute change‑ready training tasks (update job aids, schedule sessions, reinforce key messages)
- Support supervisors with huddles and reminders
- Log adoption questions and escalate risks.
Project Management:
- Track tasks and dates for small training projects
- Maintain checklists, rosters, and status notes
- Communicate progress to stakeholders
- Escalate issues on scope/timeline/risks.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in arts or science required OR
- An associate degree and 2 additional years of customer service experience OR
- A high school diploma or GED and 4 additional years of customer service experience.
Work Experience requirement listed below:
- 2 years' Customer Operations Associate or direct Customer Service experience required.
Other Preferences:
- Quality and Training Certification will be considered a plus
- Call Center experience is a plus.
What You'll Get:
Standard base salary is:
Quality and Training Specialist Associate: $63,496-$79,369
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#APCO
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $79,369.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supports Customer Operations by coordinating and delivering training for the Customer Solutions Centers (CSCs). Applies foundational learning‑science concepts (adult learning principles, basic instructional design) to plan, facilitate, and evaluate training. Partners with CSC Leadership to align learning with operational needs and contribute to service quality by monitoring and scoring customer interactions using standard evaluation methods.
Job Description
What You'll Do:
Plan & Deliver Training:
- Coordinate, facilitate, and evaluate instructor‑led and virtual learning using basic adult learning principles and entry‑level instructional design techniques
- Incorporate interactive activities and job aids.
Quality Monitoring:
- Listen to live and recorded customer interactions
- Score calls using standard rubrics
- Participate in calibration sessions with CSC Managers and Supervisors to ensure rater consistency.
Continuous Improvement (Entry):
- Collect learner feedback, training attendance, and basic outcome data
- Recommend incremental updates to materials, exercises, and delivery methods.
Stakeholder Partnership:
- Build working relationships with CSC Leadership
- Surface emerging training needs and share simple trend summaries.
LMS & Content Hygiene:
- Publish sessions, enroll learners, record completions, and keep content and versioning accurate in the LMS.
Technology & AI Awareness:
- Use standard training tools (virtual classroom, polling, forms).
- Demonstrate basic awareness of AI‑enabled features (e.g., generating quiz items, drafting scenarios) under guidance, with appropriate data‑handling practices.
Readiness & Logistics:
- Coordinate invites, rosters, rooms/links, and materials
- Ensure training spaces and technology are ready.
Change Management:
- Execute change‑ready training tasks (update job aids, schedule sessions, reinforce key messages)
- Support supervisors with huddles and reminders
- Log adoption questions and escalate risks.
Project Management:
- Track tasks and dates for small training projects
- Maintain checklists, rosters, and status notes
- Communicate progress to stakeholders
- Escalate issues on scope/timeline/risks.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in arts or science required OR
- An associate degree and 2 additional years of customer service experience OR
- A high school diploma or GED and 4 additional years of customer service experience.
Work Experience requirement listed below:
- 2 years' Customer Operations Associate or direct Customer Service experience required.
Other Preferences:
- Quality and Training Certification will be considered a plus
- Call Center experience is a plus.
What You'll Get:
Standard base salary is:
Quality and Training Specialist Associate: $63,496-$79,369
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#APCO
Compensation Data
Compensation Grade:
SP20-005
Compensation Range:
$63,496.00 - $79,369.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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Find JobsEntry Level Quality Operations Specialist Job Market
Who's Hiring
- Jobot28
- Katalyst Healthcares & Life Sciences18
- Jabil14
- Cleveland-Cliffs11
- Bank of America8
Top Industries Hiring
- Manufacturing106
- Electronics & Hardware63
- Consulting & Professional Services56
- Technology & Software44
- Automotive38
Entry Level Quality Operations Specialist Jobs: Frequently Asked Questions
How do I get an entry level quality operations specialist job?
Start by building familiarity with quality management basics like root cause analysis, standard operating procedures, and documentation practices, which entry level employers prioritize over years of experience. Internships in manufacturing, logistics, or healthcare operations give a real edge. Certifications like a Six Sigma White Belt or coursework in ISO standards also signal readiness to hiring managers at this stage.
Which companies hire entry level quality operations specialists?
Companies hiring entry level quality operations specialists right now include Jobot, Katalyst Healthcares & Life Sciences, and Jabil, based on current listings on Migrate Mate as of November 2026. At this level, manufacturers, medical device companies, food and beverage producers, and logistics providers tend to have the most consistent openings for candidates just starting out.
Are there remote entry level quality operations specialist jobs?
Yes, though most quality operations roles at this level are on-site given the hands-on nature of the work. About 8% of entry level quality operations specialist openings are remote or hybrid as of November 2026, and those tend to appear in document control, supplier quality, or compliance-focused roles where the work is systems-based rather than floor-based.
Are these new grad quality operations specialist jobs?
Yes, the listings here include new grad, recent graduate, and junior quality operations specialist roles. A posting is typically new-grad friendly when it welcomes zero to two years of experience, accepts internship or co-op work in lieu of full-time history, or lists a portfolio of quality projects as an acceptable substitute for a lengthy work record.
Which industries hire the most entry level quality operations specialists?
Entry Level quality operations specialist roles concentrate in Manufacturing, Electronics & Hardware, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on regulated processes, compliance documentation, and continuous improvement cycles, which makes them consistent sources of junior hiring even when broader job markets slow down.