Remote Application Support Manager Jobs
Remote application support manager jobs are open across the U.S. in sectors like enterprise software, healthcare IT, financial services, and managed services, at companies ranging from remote-first SaaS firms to large distributed enterprises. Employers hiring remotely right now include Sirona Medical, Jack Henry & Associates, and Advantech. See the openings below and apply to the ones that match your experience.
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The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.
Responsibilities
- Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
- Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
- User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
- Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
- Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
- Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
- Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.
- Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
- Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
- Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
- Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
- Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
- Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
- Highly organized, accountable, and able to manage multiple workstreams through completion.
- Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
- Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
- Adaptable and composed during deployments, production issues, and changing project priorities.
Benefits
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
- Fantastic medical, dental, and vision insurance*
- Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
- Company provided Basic Life and AD&D
- Company paid Short-Term and Long-Term Disability**
- Flexible Spending Accounts*
- 401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
- 10+ paid holidays
- Fully Paid half day Summer Fridays
- Generous paid vacation and sick time
- Annual Paid Volunteer Day
- Annual Tuition Reimbursement
- Annual Health and Wellness Reimbursement
- Lots of fun company events
- 60 day waiting period
**90 day waiting period
Who We Are
Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.
Cobalt Benefits Group is an Equal Employment Opportunity employer.
Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote application support manager jobs.
- 3-5 years of experience managing application support or IT operations teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Experience defining and enforcing SLAs, KPIs, and incident escalation procedures
- Bachelor's degree in information technology, computer science, or a related field
- ITIL Foundation certification or demonstrated ITIL process knowledge
- Hands-on experience with ERP, CRM, or enterprise SaaS application environments
Tips for Your Remote Application Support Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote application support manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-filtered results on general job boards.
Show your async communication skills upfront
Remote application support managers spend most of their day in tickets, chat threads, and incident write-ups rather than live calls. Rewrite your resume bullet points to highlight written updates, documented runbooks, and status communications you owned, not just issues you closed.
Highlight your remote toolchain in applications
Name the specific platforms you work in daily: ServiceNow, Jira, PagerDuty, Confluence, Slack, or whichever monitoring and collaboration tools your current team uses. Remote hiring managers scan for these to confirm you can contribute without an onboarding ramp on basic tooling.
Prepare for async interview rounds
Many remote-first companies use written take-home scenarios or asynchronous video responses before any live interview. Practice writing clear, structured incident post-mortems and root-cause analyses, because remote employers use these exercises to evaluate exactly how you communicate under pressure.
Remote Application Support Manager Jobs: Frequently Asked Questions
How do I get a remote application support manager job?
Remote application support managers get hired by demonstrating self-direction and strong written communication, because distributed teams rely on asynchronous problem-solving rather than shoulder-tap escalations. Remote-first SaaS companies and managed services providers are the most consistent hirers. Candidates who show documented troubleshooting processes, experience with ticketing systems like ServiceNow or Jira, and comfort owning incidents independently stand out in remote screening.
Which companies hire remote application support managers?
Companies hiring remote application support managers right now include Sirona Medical, Jack Henry & Associates, and Advantech, based on current remote listings on Migrate Mate as of November 2026. Remote-first software firms, healthcare IT organizations, and financial services companies with distributed operations make up the largest share of these openings.
Can you get a remote application support manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to triage and escalate issues independently from day one. Remote-first companies with structured onboarding programs are the most likely to hire junior candidates. Showing a home lab, contributing to open-source projects, or completing certifications in ITIL or a specific application platform demonstrates the initiative remote employers want to see.
Do you need a degree for remote application support manager jobs?
Not always. Many remote employers weigh hands-on application experience, relevant certifications, and a history of resolving real production issues more heavily than a four-year degree. Certifications in platforms like Salesforce, Oracle, or SAP, combined with demonstrable troubleshooting results, regularly substitute for formal education credentials in remote application support manager hiring decisions.
Which industries hire the most remote application support managers?
Remote application support manager roles concentrate in Technology & Software and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed teams managing business-critical applications across multiple time zones, which makes remote application support managers a practical staffing choice.
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