Remote Claims Director Jobs
Remote claims director jobs are open across the U.S. in insurance, healthcare, and financial services, at remote-first carriers, third-party administrators, and distributed insurtech teams ranging from mid-level director roles to senior executive positions overseeing national claims operations. Employers hiring remotely right now include CareSource, Oscar Health, and Crum & Forster. See the openings below and apply to the ones that match your experience.
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Candidates for this position should demonstrate strong leadership, claims management and operational skills. The ideal candidate will have experience leading a diverse team of tenured claims adjusters, as well as the ability to work with associates who are new to Nationwide. Candidates for this position will have a deep knowledge of silica claims and the silica litigation in general. A detailed understanding of ClaimCenter is also necessary. Candidates will work closely with the Director to develop strategies for resolving and managing the influx of silica claims.
#LI-KP1
#LI-Remote
Job Description Summary
The Commercial, Excess Surplus (E&S) and Specialty Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!As a Technical Director, you'll direct claims coverage and strategy by line of business or risk for Commercial, E&S, and Specialty. You'll drive technical oversight of claim matters by providing meaningful and effective consultative guidance, contributing to the Claims Division attainment of high quality claim outcomes. We’ll count on you to provide operational technical support and develop coverage training plans and strategies for the Claims Division. You'll identify, evaluate and communicate industry trend information and provide risk recommendations to the Claims and Underwriting Divisions.
Job Description
Key Responsibilities:
Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.
Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.
Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.
Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.
Collaborates on the design and facilitation identified technical coverage training needs.
Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel; including personal follow up with coverage counsel as to the scope of assignment and strategy.
Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements or other initiatives to drive results.
Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.
Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to the Claims AVP or Director for E&S and Specialty. Individual Contributor role but may have 0-3 direct reports. May also support personnel, project staff, or temporary associates as needed.
Typical Skills and Experiences:
Education: Undergraduate degree or post-graduate studies preferred. Legal degree desired.
License/Certification/Designation: State licensing where required. Successful completion of required and/or applicable claims certification training and/or classes.
Experience: Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred. Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues. Proven experience handling and/or managing high severity, complex claims, and litigation. Specific experience in a particular line of business may be required by the hiring business unit.
Knowledge, Abilities, and Skills: Excellent customer focus to proactively identify and understand customer needs. Ability to effectively communicate interpersonally with individuals and groups. Demonstrated decision-making skills, effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management. Ability to make decisions, establish priorities, and set strategic directions. Ability to organize and deal with a variety of situations, discern problems and recommend and/or implement resolutions. Ability to utilize PC and applicable software preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Office environment. Some travel may be required. Must be willing to work irregular hours and to travel with possible overnight requirements.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.
We currently anticipate accepting applications until 11/26/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states. #claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Technical Director, Claims - Commercial, Excess Surplus, and Specialty : $122,000.00-$214,000.00 The expected starting salary range for Technical Director, Claims - Commercial, Excess Surplus, and Specialty : $122,000.00 - $182,000.00- Job Category Claims
- Position Type Full Time
- Posted 2026-11-06T08:14:57.527366+00:00
- Location(s) United States - Remote
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Req ID 101164
Candidates for this position should demonstrate strong leadership, claims management and operational skills. The ideal candidate will have experience leading a diverse team of tenured claims adjusters, as well as the ability to work with associates who are new to Nationwide. Candidates for this position will have a deep knowledge of silica claims and the silica litigation in general. A detailed understanding of ClaimCenter is also necessary. Candidates will work closely with the Director to develop strategies for resolving and managing the influx of silica claims.
#LI-KP1
#LI-Remote
Job Description Summary
The Commercial, Excess Surplus (E&S) and Specialty Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!As a Technical Director, you'll direct claims coverage and strategy by line of business or risk for Commercial, E&S, and Specialty. You'll drive technical oversight of claim matters by providing meaningful and effective consultative guidance, contributing to the Claims Division attainment of high quality claim outcomes. We’ll count on you to provide operational technical support and develop coverage training plans and strategies for the Claims Division. You'll identify, evaluate and communicate industry trend information and provide risk recommendations to the Claims and Underwriting Divisions.
Job Description
Key Responsibilities:
Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.
Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.
Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.
Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.
Collaborates on the design and facilitation identified technical coverage training needs.
Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel; including personal follow up with coverage counsel as to the scope of assignment and strategy.
Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements or other initiatives to drive results.
Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.
Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to the Claims AVP or Director for E&S and Specialty. Individual Contributor role but may have 0-3 direct reports. May also support personnel, project staff, or temporary associates as needed.
Typical Skills and Experiences:
Education: Undergraduate degree or post-graduate studies preferred. Legal degree desired.
License/Certification/Designation: State licensing where required. Successful completion of required and/or applicable claims certification training and/or classes.
Experience: Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred. Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues. Proven experience handling and/or managing high severity, complex claims, and litigation. Specific experience in a particular line of business may be required by the hiring business unit.
Knowledge, Abilities, and Skills: Excellent customer focus to proactively identify and understand customer needs. Ability to effectively communicate interpersonally with individuals and groups. Demonstrated decision-making skills, effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management. Ability to make decisions, establish priorities, and set strategic directions. Ability to organize and deal with a variety of situations, discern problems and recommend and/or implement resolutions. Ability to utilize PC and applicable software preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Office environment. Some travel may be required. Must be willing to work irregular hours and to travel with possible overnight requirements.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.
We currently anticipate accepting applications until 11/26/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states. #claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Technical Director, Claims - Commercial, Excess Surplus, and Specialty : $122,000.00-$214,000.00 The expected starting salary range for Technical Director, Claims - Commercial, Excess Surplus, and Specialty : $122,000.00 - $182,000.00- Job Category Claims
- Position Type Full Time
- Posted 2026-11-06T08:14:57.527366+00:00
- Location(s) United States - Remote
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Req ID 101164
See All 16 Remote Claims Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Claims Director JobsRemote Claims Director Job Market
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote claims director jobs.
- 7-10 years of progressive claims management experience in a relevant line of business
- Demonstrated experience managing and developing large claims teams or multi-site operations
- Strong knowledge of insurance regulations, coverage interpretation, and reserving practices
- Experience with claims management systems such as Guidewire, Duck Creek, or similar platforms
- Active adjuster license or ability to obtain licensure in required states
- Bachelor's degree required, with preference for CPCU, AIC, or other industry designations
Tips for Your Remote Claims Director Job Search
Apply early to remote roles that fit
Migrate Mate lists remote claims director openings from across the U.S. in one place, so you can find roles that match your line of business and apply directly without sifting through non-remote listings.
Show your async leadership style
Remote claims directors manage adjusters and analysts across time zones without daily stand-ups. Highlight written performance feedback you've delivered, documentation processes you've built, and decisions you've made independently to show you lead without needing a room.
Prove your claims platform fluency
Remote employers screen hard for hands-on experience with claims management systems like Guidewire, Duck Creek, or similar platforms. Name the systems you've administered, configured, or trained teams on, since remote teams can't watch you work.
Prepare for remote panel interviews
Remote director interviews often run across multiple video calls with underwriting, legal, and operations stakeholders. Rehearse concise verbal walkthroughs of complex claims decisions you've made, focusing on how you gathered information, communicated with counterparts, and reached a resolution without in-person collaboration.
Remote Claims Director Jobs: Frequently Asked Questions
How do I get a remote claims director job?
Remote claims director roles go to candidates who can demonstrate independent leadership, clear written communication, and the ability to manage distributed adjusters and analysts without in-person oversight. Insurtech firms, third-party administrators, and remote-first carriers are the most consistent hirers. What gives you an edge is documented experience closing complex claims cycles, reducing loss ratios, and running performance reviews asynchronously across time zones.
Which companies hire remote claims directors?
Companies hiring remote claims directors right now include CareSource, Oscar Health, and Crum & Forster, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first carriers, third-party administrators, and insurtech platforms that run distributed claims operations across property, casualty, workers' compensation, and health lines.
Can you get a remote claims director job with no experience?
Yes, but remote director-level roles are harder to land without experience because you're expected to manage teams and make high-stakes coverage decisions with minimal hand-holding from day one. The clearest entry path is moving up through remote adjuster or claims manager roles at distributed companies. Demonstrating strong written decision-making, a history of independent case resolution, and familiarity with claims management platforms can open the door.
Do you need a degree for remote claims director jobs?
Not always. Many remote employers weigh a combination of professional designations, such as CPCU or AIC, alongside a verifiable record of managing claims teams and hitting loss-ratio targets. A degree helps at larger carriers, but remote-first firms and third-party administrators often prioritize demonstrated results, technical claims expertise, and leadership over formal credentials.
Which industries hire the most remote claims directors?
Most remote claims director openings sit in Construction & Real Estate and Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed claims teams to process high volumes of cases across multiple states without requiring directors to be physically present at any single office.
See All 16 Remote Claims Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Claims Director Jobs