Remote Collections Representative Jobs
Remote collections representative jobs are in active demand across the U.S., with remote-first firms and distributed teams in financial services, healthcare, and consumer lending posting openings steadily. Employers hiring remotely right now include Northstar Location Services, TSI - Transworld System, and Synchrony. Find a role that fits below and apply directly.
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Showing 5 of 23+ Remote Collections Representative jobs
Overview
- Location: Canton, Ohio
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
Important Application and Location Details:
Application Time: Please note ing will take approximately 10-20 minutes.
Onsite Training: You may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process.
Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of zip code 44718.
Synchrony’s Call Center Team
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.
As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
Benefits:
Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement. As a Collections Representative you’ll enjoy high starting wages, $22.50 an hour base pay and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.
Our Way of Working
At Synchrony we’re proud to offer you flexibility and the equipment and tools needed to succeed. This role will allow you to work from home full time. We only ask that you have a quiet, distraction-free workspace with reliable high-speed internet.
Please note, on occasion, you will be required to commute for in-person engagements including trainings and team activities.
What you’ll do as a Collections Representative?
As a Collections Representative, you'll be on the front line, making a direct impact to our cardholders’ experience.
You’ll be responsible for:
- Handling inbound and outbound calls
- Bringing past-due accounts up to date
- Setting up payment arrangements
- Counseling cardholders on their financial situations
- Determining why a payment is late and best way to fix the situation
- Delivering exceptional service
- Managing customer information Building relationships with clients, customers, and colleagues
-
What You’ll Need to be Considered:
- Be at least 18 years old
- 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years.
- Must live within 60 minutes or 60 miles of 44718 to ensure you’re able to commute for in-person training and occasional in-person activities.
- Demonstrate at least an intermediate level of computer skills including the ability to:
- Navigate and manage information across multiple windows and software platforms efficiently
- Maintain typing proficiency while actively conversing with customers
- Utilize Outlook or other Microsoft Office programs effectively
- Employ search tools to quickly find necessary information
- This role will require you to work evening hours and at least 1 weekend day.
- This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.
- Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection process
- YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
Internal Mobility
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Preferred Qualifications and Skills:
- 6+ months of experience in a collections role
- 6+ months of experience in banking or financial industry
- 6+ months experience working in a virtual environment
- 6+ months experience working in a call center environment
- A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
- Strong decision-making and problem-solving skills
Important Legal & Employment Information:
Work Authorization:
Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Overview
- Location: Canton, Ohio
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
Important Application and Location Details:
Application Time: Please note ing will take approximately 10-20 minutes.
Onsite Training: You may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process.
Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of zip code 44718.
Synchrony’s Call Center Team
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.
As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
Benefits:
Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement. As a Collections Representative you’ll enjoy high starting wages, $22.50 an hour base pay and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.
Our Way of Working
At Synchrony we’re proud to offer you flexibility and the equipment and tools needed to succeed. This role will allow you to work from home full time. We only ask that you have a quiet, distraction-free workspace with reliable high-speed internet.
Please note, on occasion, you will be required to commute for in-person engagements including trainings and team activities.
What you’ll do as a Collections Representative?
As a Collections Representative, you'll be on the front line, making a direct impact to our cardholders’ experience.
You’ll be responsible for:
- Handling inbound and outbound calls
- Bringing past-due accounts up to date
- Setting up payment arrangements
- Counseling cardholders on their financial situations
- Determining why a payment is late and best way to fix the situation
- Delivering exceptional service
- Managing customer information Building relationships with clients, customers, and colleagues
-
What You’ll Need to be Considered:
- Be at least 18 years old
- 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years.
- Must live within 60 minutes or 60 miles of 44718 to ensure you’re able to commute for in-person training and occasional in-person activities.
- Demonstrate at least an intermediate level of computer skills including the ability to:
- Navigate and manage information across multiple windows and software platforms efficiently
- Maintain typing proficiency while actively conversing with customers
- Utilize Outlook or other Microsoft Office programs effectively
- Employ search tools to quickly find necessary information
- This role will require you to work evening hours and at least 1 weekend day.
- This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.
- Be willing to complete a drug test, submit to a background investigation, and provide finger prints as part of our selection process
- YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
Internal Mobility
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Preferred Qualifications and Skills:
- 6+ months of experience in a collections role
- 6+ months of experience in banking or financial industry
- 6+ months experience working in a virtual environment
- 6+ months experience working in a call center environment
- A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
- Strong decision-making and problem-solving skills
Important Legal & Employment Information:
Work Authorization:
Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
See All 23 Remote Collections Representative Jobs
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Find JobsRemote Collections Representative Job Market
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote collections representative jobs.
- 1-2 years of experience in collections, accounts receivable, or a related customer-facing role
- Working knowledge of the Fair Debt Collection Practices Act and relevant state regulations
- Proficiency with collections software platforms and customer relationship management tools
- Strong verbal communication skills with experience handling difficult or high-volume phone interactions
- High school diploma or GED required, with associate or bachelor's degree preferred by many employers
- Ability to meet monthly recovery quotas and performance metrics consistently
Tips for Your Remote Collections Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote collections representative openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings often close faster than on-site ones, so act on a strong match quickly.
Prove async communication skills upfront
Remote collections work relies heavily on written follow-ups, email negotiations, and documented account notes. Include examples of written debtor correspondence or internal reporting in your application materials to show you can communicate clearly without face-to-face contact.
Document your remote collections setup
Remote employers in collections ask about your workspace, internet speed, and headset quality during screening. Mention your dedicated home office, wired or high-speed connection, and any USB headset or auto-dialer integration experience directly in your resume summary or cover letter.
Target sectors with distributed account portfolios
Healthcare revenue cycle companies, consumer lenders, and subscription billing firms run large account queues across multiple states, which makes remote collections representatives practical for them. Focusing your search on these sectors increases the share of remote-eligible postings you'll encounter.
Remote Collections Representative Jobs: Frequently Asked Questions
How do I get a remote collections representative job?
Remote collections representative roles go to candidates who can demonstrate self-direction, clear written communication, and comfort with collections software platforms like CUBS, DAKCS, or cloud-based dialer systems. Remote employers screen heavily for the ability to manage a portfolio of accounts without daily supervision, so highlight any experience hitting recovery targets independently. A home office setup and reliable internet connection are baseline expectations most remote postings state explicitly.
Which companies hire remote collections representatives?
Remote collections representative roles are posted by Northstar Location Services, TSI - Transworld System, and Synchrony and others right now, based on current remote listings on Migrate Mate as of September 2026. Hiring tends to concentrate at remote-first financial services firms, distributed healthcare revenue cycle operations, and consumer lending companies that run nationwide account portfolios without requiring staff in a central office.
Can you get a remote collections representative job with no experience?
Yes, but remote entry-level roles are harder to land because you'll need to manage accounts and hit targets without in-person coaching from day one. Remote-first consumer finance companies and healthcare billing firms occasionally post junior collections roles that provide structured training through video calls and digital resources. Showing comfort with CRM tools, a quiet dedicated workspace, and strong phone communication skills can substitute for direct collections experience on an application.
Do you need a degree for remote collections representative jobs?
Not always. Most remote employers focus on demonstrated results, such as recovery rate history or experience working a high-volume accounts queue, rather than formal education credentials. A high school diploma is typically the stated minimum, and candidates who can document consistent performance on collections metrics or proficiency with accounts-receivable software are competitive without a college degree.
Which industries hire the most remote collections representatives?
Most remote collections representative openings sit in Hospitality & Tourism and Banking & Financial Services, per current remote listings on Migrate Mate as of September 2026. Those sectors hire remotely because they manage large distributed account portfolios that don't require representatives to be physically co-located with clients or internal teams.
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