Collections Representative Jobs
Collections Representative jobs are open across financial services, healthcare, telecommunications, and retail, at every level from entry-level to senior and team lead, with specializations in medical billing, consumer debt, and commercial accounts. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 130+ Collections Representative jobs
Sr. Collections Representative Lead Representative (Lead) . The Lead is assigned job functions that parallel that of a *Biller/Collector. The Lead has advanced knowledge of Government payer billing and collections and serves as a resource person to other staff members and management. The Lead is responsible for assisting with training, monitoring backlogs and are assigned special projects. The Lead is responsible for both billing and collections, gathering and securing all information needed for billing, follow up, and payment of accounts in accordance with the specific payer guidelines, policies, procedures, and compliance regulations. *A Biller/Collector is responsible for the following:
Reviewing, correcting, and completing billings to ensure complete and accurate billing of Medicare, Medi-Cal and/or Managed Medicare/Medi-Cal payers; calculates expected reimbursement to verify expected payments versus actual payments received; files disputes with payers for denials and/or underpayments; and is accountable and responsible for accurate billing and reconciles accounts to closure. The Lead utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites. Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.
Requirements:
- High school graduates or GED certificate.
- Four or more years of experience in a hospital billing office environment.
- Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
- Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
- Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation.
- Adequate keyboard skills.
- Proactive and assertive account resolution skills.
- Must be a motivated individual with positive and exceptional work ethics.
- Ability to follow directions and written procedures.
- Ability to balance assertiveness with compassion for the patient and others.
- Must have a thorough understanding of CPT, ICD, DRG, and HCPC codes.
- Must have a thorough understanding of stop losses, per diems, carve-outs and other contract terms and conditions.
- Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
- Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III and Senior Collections Rep I. Note: This requirement applies only to UCSF Internals applicants only.
Preferred Qualifications
- Medical terminology experience.
- ICD, CPT4, HCPCS, DRG coding experience.
- Understanding of HIPAA rules and regulations.
Sr. Collections Representative Lead Representative (Lead) . The Lead is assigned job functions that parallel that of a *Biller/Collector. The Lead has advanced knowledge of Government payer billing and collections and serves as a resource person to other staff members and management. The Lead is responsible for assisting with training, monitoring backlogs and are assigned special projects. The Lead is responsible for both billing and collections, gathering and securing all information needed for billing, follow up, and payment of accounts in accordance with the specific payer guidelines, policies, procedures, and compliance regulations. *A Biller/Collector is responsible for the following:
Reviewing, correcting, and completing billings to ensure complete and accurate billing of Medicare, Medi-Cal and/or Managed Medicare/Medi-Cal payers; calculates expected reimbursement to verify expected payments versus actual payments received; files disputes with payers for denials and/or underpayments; and is accountable and responsible for accurate billing and reconciles accounts to closure. The Lead utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites. Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.
Requirements:
- High school graduates or GED certificate.
- Four or more years of experience in a hospital billing office environment.
- Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
- Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
- Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation.
- Adequate keyboard skills.
- Proactive and assertive account resolution skills.
- Must be a motivated individual with positive and exceptional work ethics.
- Ability to follow directions and written procedures.
- Ability to balance assertiveness with compassion for the patient and others.
- Must have a thorough understanding of CPT, ICD, DRG, and HCPC codes.
- Must have a thorough understanding of stop losses, per diems, carve-outs and other contract terms and conditions.
- Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
- Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III and Senior Collections Rep I. Note: This requirement applies only to UCSF Internals applicants only.
Preferred Qualifications
- Medical terminology experience.
- ICD, CPT4, HCPCS, DRG coding experience.
- Understanding of HIPAA rules and regulations.
Collections Representative Jobs by Experience Level
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Find JobsCollections Representative Job Market
Who's Hiring
- America's Car-Mart12
- Northstar Location Services6
- Terminix5
- TSI - Transworld System5
- UCLA Health3
Top Industries Hiring
- Hospitality & Tourism
- Healthcare & Medical Services
- Education
- Law & Legal Services
- Technology & Software
What Employers Look For
The qualifications that appear most often in collections representative jobs.
- 1-2 years of experience in collections, accounts receivable, or a related customer-facing role
- Working knowledge of the Fair Debt Collection Practices Act and relevant state regulations
- Proficiency with collections software platforms and customer relationship management tools
- Strong verbal communication skills with experience handling difficult or high-volume phone interactions
- High school diploma or GED required, with associate or bachelor's degree preferred by many employers
- Ability to meet monthly recovery quotas and performance metrics consistently
Tips for Your Collections Representative Job Search
Tailor your resume to collection metrics
Collections employers want to see concrete performance data, so call out your recovery rates, average call volume, and portfolio size in your work history. Vague phrases like 'handled collections calls' get skipped. Numbers get interviews.
Target openings by debt type
Medical, consumer, and commercial collections each have different regulatory environments and skill expectations. Filter your search by industry so you're applying to roles that match what you've actually worked, rather than retraining on the employer's time.
Apply early to roles that fit
Migrate Mate lists collections representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight FDCPA knowledge on applications
Many applicants skip compliance fluency on their resume because it feels obvious in the field. Listing your working knowledge of the Fair Debt Collection Practices Act signals to hiring managers that you won't create legal exposure from day one.
Prepare role-specific examples for behavioral questions
Interviewers will ask how you handle a debtor who disputes a balance or becomes hostile. Rehearse two or three real situations with a clear outcome before your interview. Generic answers about 'staying calm' won't separate you from other candidates.
Negotiate using collections-specific benchmarks
When discussing compensation, anchor to the commission structure and bonus thresholds, not just base pay. Ask how performance is measured and what percentage of the team hit their target last quarter, so you understand the realistic earning picture before accepting.
Collections Representative Jobs: Frequently Asked Questions
Which companies are hiring the most collections representatives?
The companies hiring the most collections representatives right now include America's Car-Mart, Northstar Location Services, and Terminix, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of September 2026. Healthcare systems, financial institutions, and third-party collections agencies account for the majority of posted roles.
How many collections representative jobs are remote?
About 48% of collections representative openings are fully remote or hybrid as of September 2026, reflecting the role's shift toward call-center-style work that travels well to home offices. Consumer debt and medical billing collections tend to have the highest share of remote positions, while commercial and legal collections roles are more likely to require on-site presence.
How do you become a collections representative?
Most employers require a high school diploma and strong phone communication skills as a starting point. From there, you build familiarity with collections regulations, particularly the Fair Debt Collection Practices Act, through on-the-job training or self-study. Entry-level roles in customer service or accounts receivable give you the call-handling and documentation experience that collections managers look for when hiring.
Can you get a collections representative job with little or no experience?
Yes, many collections employers hire candidates with no direct collections background if you can demonstrate strong communication skills and comfort with high-volume phone work. Customer service, retail, or call center experience transfers well. Employers typically provide paid training on their collections software and compliance requirements, so they're often hiring for temperament and reliability as much as technical knowledge.
What does the collections representative interview process look like?
Most collections interviews start with a phone screen focused on your availability, communication style, and basic familiarity with debt recovery concepts. An in-person or video interview follows, where you'll answer behavioral questions about handling disputes and working under performance targets. Some employers include a brief role-play scenario to see how you handle a resistant debtor before extending an offer.
Where can I find and apply to collections representative jobs?
You can find and apply to collections representative jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience and specialty, then apply directly to each one that fits.
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