Remote Customer Insights Manager Jobs
Remote Customer Insights Manager jobs are in active demand across remote-first firms, distributed product teams, and consumer-facing companies in technology, e-commerce, and financial services. Employers hiring remotely right now include Netflix, Arcadia.io, and The Baer. Find a role that fits below and apply directly.
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See related jobsThe Customer Insights Specialist is an analytical, patient-focused role responsible for capturing, understanding, and sharing what patients and families tell us about their experience across Pediatric Associates Family of Companies (PAFC).
This role runs PAFC’s post-visit family satisfaction surveys and other feedback programs, monitors results daily, and provides first-line service recovery: reaching out to families who share concerns, routing issues to practice leaders and the Patient Experience team, and tracking them to resolution. The Customer Insights Specialist turns feedback into clear trends by practice and market that improve the patient experience and inform lifecycle communications. This role also leads Google Reviews solicitation and partners with the Brand Manager on online reputation.
This role reports to the Lifecycle Marketing Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
1. Run post-visit family satisfaction (CSAT) surveys and other family surveys, such as new patient, newborn, and Net Promoter Score (NPS) surveys, including survey design, timing, and response rate improvement.
2. Write clear, family-friendly survey questions and partner with the Email and SMS Marketing Specialist to deliver surveys at the right moments in the patient journey.
3. Monitor survey results daily and flag concerns that need attention.
4. Provide first-line service recovery: contact families with concerns, route issues to practice leaders and the Patient Experience team, and track them to resolution.
5. Partner with the Brand Manager on online reputation and with the Patient Experience team on escalations.
6. Lead Google Reviews solicitation, inviting families to share their experience through post-visit surveys and follow-up messages, and tracking review volume and ratings by practice, in line with Google’s review policies.
7. Analyze survey results, review content, and other family feedback to identify trends, root causes, and opportunities for improvement.
8. Report trends by practice and market, building and maintaining dashboards on satisfaction scores, NPS, and service recovery outcomes such as concerns received and time to resolution.
9. Share insights and recommendations with the Lifecycle Marketing Manager, the Patient Experience team, practice leaders, the community marketing team, and leadership in a clear, actionable format.
10. Provide family insights that inform lifecycle segmentation, messaging, and campaign priorities.
11. Partner with the Regional and Brand Strategy team on market research to align methods, avoid duplicated effort, and connect family-level feedback to broader market research.
12. Maintain survey platforms and data quality, ensuring all feedback programs follow HIPAA, consent, and communication preference requirements.
13. Stay current on best practices in patient experience measurement, survey methodology, and service recovery.
14. Work closely with other consumer marketing team members to ensure cohesive, omnichannel strategies that support patient acquisition, engagement, and retention.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
EDUCATION:
Bachelor’s degree in Marketing, Communications, Business, Psychology, Statistics, or a related field.
EXPERIENCE:
- Typically 2 to 3 years of experience in customer experience or service recovery; healthcare experience preferred.
- Experience with survey tools.
- Clear, caring communication with families.
- Bilingual in English and Spanish preferred.
- Knowledge of patient privacy (HIPAA).
- Full time remote/telework
- Vision
- Sense of sound
- Sense of touch
The Customer Insights Specialist is an analytical, patient-focused role responsible for capturing, understanding, and sharing what patients and families tell us about their experience across Pediatric Associates Family of Companies (PAFC).
This role runs PAFC’s post-visit family satisfaction surveys and other feedback programs, monitors results daily, and provides first-line service recovery: reaching out to families who share concerns, routing issues to practice leaders and the Patient Experience team, and tracking them to resolution. The Customer Insights Specialist turns feedback into clear trends by practice and market that improve the patient experience and inform lifecycle communications. This role also leads Google Reviews solicitation and partners with the Brand Manager on online reputation.
This role reports to the Lifecycle Marketing Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
1. Run post-visit family satisfaction (CSAT) surveys and other family surveys, such as new patient, newborn, and Net Promoter Score (NPS) surveys, including survey design, timing, and response rate improvement.
2. Write clear, family-friendly survey questions and partner with the Email and SMS Marketing Specialist to deliver surveys at the right moments in the patient journey.
3. Monitor survey results daily and flag concerns that need attention.
4. Provide first-line service recovery: contact families with concerns, route issues to practice leaders and the Patient Experience team, and track them to resolution.
5. Partner with the Brand Manager on online reputation and with the Patient Experience team on escalations.
6. Lead Google Reviews solicitation, inviting families to share their experience through post-visit surveys and follow-up messages, and tracking review volume and ratings by practice, in line with Google’s review policies.
7. Analyze survey results, review content, and other family feedback to identify trends, root causes, and opportunities for improvement.
8. Report trends by practice and market, building and maintaining dashboards on satisfaction scores, NPS, and service recovery outcomes such as concerns received and time to resolution.
9. Share insights and recommendations with the Lifecycle Marketing Manager, the Patient Experience team, practice leaders, the community marketing team, and leadership in a clear, actionable format.
10. Provide family insights that inform lifecycle segmentation, messaging, and campaign priorities.
11. Partner with the Regional and Brand Strategy team on market research to align methods, avoid duplicated effort, and connect family-level feedback to broader market research.
12. Maintain survey platforms and data quality, ensuring all feedback programs follow HIPAA, consent, and communication preference requirements.
13. Stay current on best practices in patient experience measurement, survey methodology, and service recovery.
14. Work closely with other consumer marketing team members to ensure cohesive, omnichannel strategies that support patient acquisition, engagement, and retention.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
EDUCATION:
Bachelor’s degree in Marketing, Communications, Business, Psychology, Statistics, or a related field.
EXPERIENCE:
- Typically 2 to 3 years of experience in customer experience or service recovery; healthcare experience preferred.
- Experience with survey tools.
- Clear, caring communication with families.
- Bilingual in English and Spanish preferred.
- Knowledge of patient privacy (HIPAA).
- Full time remote/telework
- Vision
- Sense of sound
- Sense of touch
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer insights manager jobs.
- Bachelor's or master's degree in market research, psychology, statistics, or a related field
- Proficiency in survey design and quantitative research methods
- Experience with data visualization and business intelligence tools
- Ability to synthesize primary and secondary research into actionable business recommendations
- Strong stakeholder communication and cross-functional presentation skills
- Familiarity with customer segmentation, journey mapping, and voice-of-customer programs
Tips for Your Remote Customer Insights Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer insights manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show your async research communication skills
Remote employers want to see how you deliver findings without a conference room. Build a document portfolio of past research reports, executive summaries, or insights decks that demonstrate you can influence decisions through written communication alone.
Highlight fluency with remote research tools
Call out your hands-on experience with tools like Qualtrics, Dovetail, Typeform, Tableau, or Looker in your application. Remote teams screen for platform fluency early because there is no one to train you in person after you start.
Prepare for async interview tasks
Many remote customer insights manager interviews include a take-home research brief or data analysis exercise. Practice turning a raw dataset or a brief into a structured, well-written insights summary before your first screen.
Remote Customer Insights Manager Jobs: Frequently Asked Questions
How do I get a remote customer insights manager job?
Remote customer insights managers get hired by demonstrating they can synthesize data and communicate findings without in-person collaboration. Remote employers screen for strong written communication, fluency with survey tools and data visualization platforms, and the ability to manage research projects independently. Candidates who can show a portfolio of past research deliverables, clearly written reports, and cross-functional influence through async channels consistently stand out.
Which companies hire remote customer insights managers?
Companies hiring remote customer insights managers right now include Netflix, Arcadia.io, and The Baer, based on current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, direct-to-consumer brands, and distributed fintech and healthcare organizations account for a large share of these openings, since their product and marketing teams operate across time zones and rely on centralized insights functions.
Can you get a remote customer insights manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to scope and execute research projects with minimal oversight from day one. Consumer-facing startups and mid-size SaaS companies are most likely to hire junior remote candidates. What opens the door is a demonstrated ability to design a survey, analyze results, and write a clear findings summary, even if the project was academic or freelance.
Do you need a degree for remote customer insights manager jobs?
Not always. Many remote employers care more about demonstrated research skills, proficiency with analytics and survey platforms, and a portfolio of insights work than a specific credential. A background in psychology, marketing, or data analytics is common and signals useful training, but candidates who can show real research output and clear written communication often progress past degree requirements in screening.
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