Customer Insights Manager Jobs
Customer Insights Manager jobs are open across consumer goods, retail, financial services, healthcare, and technology, from mid-level analyst roles to senior and director positions, with specializations in quantitative research, voice-of-customer programs, and competitive intelligence. Scan the live roles below and apply to whichever ones fit.
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The Customer Insights Specialist is an analytical, patient-focused role responsible for capturing, understanding, and sharing what patients and families tell us about their experience across Pediatric Associates Family of Companies (PAFC).
This role runs PAFC’s post-visit family satisfaction surveys and other feedback programs, monitors results daily, and provides first-line service recovery: reaching out to families who share concerns, routing issues to practice leaders and the Patient Experience team, and tracking them to resolution. The Customer Insights Specialist turns feedback into clear trends by practice and market that improve the patient experience and inform lifecycle communications. This role also leads Google Reviews solicitation and partners with the Brand Manager on online reputation.
This role reports to the Lifecycle Marketing Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
1. Run post-visit family satisfaction (CSAT) surveys and other family surveys, such as new patient, newborn, and Net Promoter Score (NPS) surveys, including survey design, timing, and response rate improvement.
2. Write clear, family-friendly survey questions and partner with the Email and SMS Marketing Specialist to deliver surveys at the right moments in the patient journey.
3. Monitor survey results daily and flag concerns that need attention.
4. Provide first-line service recovery: contact families with concerns, route issues to practice leaders and the Patient Experience team, and track them to resolution.
5. Partner with the Brand Manager on online reputation and with the Patient Experience team on escalations.
6. Lead Google Reviews solicitation, inviting families to share their experience through post-visit surveys and follow-up messages, and tracking review volume and ratings by practice, in line with Google’s review policies.
7. Analyze survey results, review content, and other family feedback to identify trends, root causes, and opportunities for improvement.
8. Report trends by practice and market, building and maintaining dashboards on satisfaction scores, NPS, and service recovery outcomes such as concerns received and time to resolution.
9. Share insights and recommendations with the Lifecycle Marketing Manager, the Patient Experience team, practice leaders, the community marketing team, and leadership in a clear, actionable format.
10. Provide family insights that inform lifecycle segmentation, messaging, and campaign priorities.
11. Partner with the Regional and Brand Strategy team on market research to align methods, avoid duplicated effort, and connect family-level feedback to broader market research.
12. Maintain survey platforms and data quality, ensuring all feedback programs follow HIPAA, consent, and communication preference requirements.
13. Stay current on best practices in patient experience measurement, survey methodology, and service recovery.
14. Work closely with other consumer marketing team members to ensure cohesive, omnichannel strategies that support patient acquisition, engagement, and retention.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
EDUCATION:
Bachelor’s degree in Marketing, Communications, Business, Psychology, Statistics, or a related field.
EXPERIENCE:
- Typically 2 to 3 years of experience in customer experience or service recovery; healthcare experience preferred.
- Experience with survey tools.
- Clear, caring communication with families.
- Bilingual in English and Spanish preferred.
- Knowledge of patient privacy (HIPAA).
- Full time remote/telework
- Vision
- Sense of sound
- Sense of touch
The Customer Insights Specialist is an analytical, patient-focused role responsible for capturing, understanding, and sharing what patients and families tell us about their experience across Pediatric Associates Family of Companies (PAFC).
This role runs PAFC’s post-visit family satisfaction surveys and other feedback programs, monitors results daily, and provides first-line service recovery: reaching out to families who share concerns, routing issues to practice leaders and the Patient Experience team, and tracking them to resolution. The Customer Insights Specialist turns feedback into clear trends by practice and market that improve the patient experience and inform lifecycle communications. This role also leads Google Reviews solicitation and partners with the Brand Manager on online reputation.
This role reports to the Lifecycle Marketing Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
1. Run post-visit family satisfaction (CSAT) surveys and other family surveys, such as new patient, newborn, and Net Promoter Score (NPS) surveys, including survey design, timing, and response rate improvement.
2. Write clear, family-friendly survey questions and partner with the Email and SMS Marketing Specialist to deliver surveys at the right moments in the patient journey.
3. Monitor survey results daily and flag concerns that need attention.
4. Provide first-line service recovery: contact families with concerns, route issues to practice leaders and the Patient Experience team, and track them to resolution.
5. Partner with the Brand Manager on online reputation and with the Patient Experience team on escalations.
6. Lead Google Reviews solicitation, inviting families to share their experience through post-visit surveys and follow-up messages, and tracking review volume and ratings by practice, in line with Google’s review policies.
7. Analyze survey results, review content, and other family feedback to identify trends, root causes, and opportunities for improvement.
8. Report trends by practice and market, building and maintaining dashboards on satisfaction scores, NPS, and service recovery outcomes such as concerns received and time to resolution.
9. Share insights and recommendations with the Lifecycle Marketing Manager, the Patient Experience team, practice leaders, the community marketing team, and leadership in a clear, actionable format.
10. Provide family insights that inform lifecycle segmentation, messaging, and campaign priorities.
11. Partner with the Regional and Brand Strategy team on market research to align methods, avoid duplicated effort, and connect family-level feedback to broader market research.
12. Maintain survey platforms and data quality, ensuring all feedback programs follow HIPAA, consent, and communication preference requirements.
13. Stay current on best practices in patient experience measurement, survey methodology, and service recovery.
14. Work closely with other consumer marketing team members to ensure cohesive, omnichannel strategies that support patient acquisition, engagement, and retention.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
EDUCATION:
Bachelor’s degree in Marketing, Communications, Business, Psychology, Statistics, or a related field.
EXPERIENCE:
- Typically 2 to 3 years of experience in customer experience or service recovery; healthcare experience preferred.
- Experience with survey tools.
- Clear, caring communication with families.
- Bilingual in English and Spanish preferred.
- Knowledge of patient privacy (HIPAA).
- Full time remote/telework
- Vision
- Sense of sound
- Sense of touch
Customer Insights Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
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What Employers Look For
The qualifications that appear most often in customer insights manager jobs.
- Bachelor's or master's degree in market research, psychology, statistics, or a related field
- Proficiency in survey design and quantitative research methods
- Experience with data visualization and business intelligence tools
- Ability to synthesize primary and secondary research into actionable business recommendations
- Strong stakeholder communication and cross-functional presentation skills
- Familiarity with customer segmentation, journey mapping, and voice-of-customer programs
Tips for Your Customer Insights Manager Job Search
Quantify the impact of your research
Hiring managers want to see outcomes, not activities. On your resume, replace phrases like 'conducted consumer studies' with specifics: how your findings shifted a product decision, repositioned a campaign, or influenced a budget allocation. That distinction separates candidates immediately.
Showcase your methods stack explicitly
Job postings for customer insights managers often filter on specific tools: survey platforms, text analytics software, statistical packages, and data visualization tools. List the ones you've used by name in your skills section so your resume clears keyword filters for the roles you want.
Target postings that match your research mode
Some customer insights manager roles are primarily qualitative, others are heavily quantitative, and many blend both. Read each posting carefully for language around 'primary research,' 'data modeling,' or 'ethnographic methods' before applying so your cover letter speaks directly to what they need.
Apply early to roles that fit
Migrate Mate lists customer insights manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional storytelling example
Interviewers for customer insights manager roles consistently ask how you've influenced stakeholders outside your team. Have a ready example of a time your research changed a decision in product, marketing, or strategy, and rehearse explaining the business context, your method, and the outcome concisely.
Negotiate scope, not just salary
When you receive an offer, ask about the research budget, access to primary data collection, and how insights are actually used in decision-making. These factors shape your day-to-day impact far more than title, and they're negotiable earlier in the process than most candidates realize.
Customer Insights Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer insights managers?
Macy's, Amazon, and Circana are hiring the most customer insights managers right now, with openings concentrated in New York, Texas, and California, based on current listings on Migrate Mate as of November 2026. Consumer goods, retail, and financial services companies tend to maintain the largest ongoing demand for this role.
How many customer insights manager jobs are remote?
About 78% of customer insights manager openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital research platforms and collaborative tools. Positions focused on quantitative analysis and report delivery tend to be more remote-friendly than those requiring in-person ethnographic fieldwork or frequent stakeholder workshops.
How do you become a customer insights manager?
Most customer insights managers start in roles like research analyst, data analyst, or marketing analyst, building hands-on experience with survey design, qualitative interviews, and data interpretation. Moving into management typically requires demonstrating that you can translate raw findings into decisions stakeholders act on, not just deliver reports. Developing skills in statistical analysis, storytelling with data, and cross-functional communication accelerates the path considerably.
Can you get a customer insights manager job without direct experience in the role?
Yes, candidates often transition into customer insights manager roles from adjacent backgrounds in market research, UX research, brand strategy, or data analytics. The key is framing your existing work around insight generation and business impact rather than task execution. Building a portfolio of research projects, even from academic or freelance work, demonstrates the judgment the role requires and can offset a gap in formal title experience.
What does the customer insights manager interview process look like?
The process typically moves through an initial recruiter screen, a hiring manager conversation focused on your research background and analytical approach, and then a case study or take-home exercise where you synthesize a dataset or design a research plan. Final rounds often include presentations to cross-functional stakeholders from product, marketing, or strategy, who evaluate how clearly you communicate insights and handle pushback on your findings.
Where can I find and apply to customer insights manager jobs?
You can find and apply to customer insights manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferences, and apply directly to each listing that fits.
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