Remote Customer Relations Manager Jobs
Remote customer relations manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors including technology, financial services, and healthcare. Employers hiring remotely right now include Collectors, State Farm, and Center Collision. Scan the live roles below and apply to whichever ones fit.
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Job Summary
Full-Time | Work From Home | Hourly Pay + Commission.
About the Position, Are you a friendly, outgoing person who enjoys talking with people and building relationships? Do you take pride in staying organized, following through, and providing excellent customer service? We are looking for a motivated and personable Remote Rental Fleet & Customer Relations Specialist to oversee our 13-vehicle rental fleet and connect with individuals who have recently been involved in automobile accidents. This unique role combines rental fleet coordination, customer service, and business development. You will help ensure our rental operations run smoothly while reaching out to accident referrals, introducing them to our collision repair services, and helping coordinate appointments to bring their vehicles to our shop. This is a fully remote, full-time position with hourly pay plus commission for qualifying results.
Responsibilities
Rental Fleet Management: Coordinate daily activities for a 13-vehicle rental fleet. Manage rental reservations, vehicle availability, scheduling, and customer communication. Coordinate vehicle pickups, returns, and rental extensions as needed. Maintain accurate rental records and track vehicle usage and availability. Monitor upcoming maintenance and service needs and coordinate appropriate follow-up. Provide responsive, professional service to rental customers.
Customer Outreach & Business Development: Make outbound calls to individuals referred to our business following an automobile accident. Establish a friendly connection, learn about the customer’s needs, and explain how our collision repair shop can help. Encourage prospective customers to schedule an estimate or repair appointment with our shop. Follow up with referrals and maintain accurate records of calls, conversations, and appointment outcomes. Build trust with potential customers through helpful, professional, and personable communication. Represent our company positively and contribute to the growth of our collision repair business.
What We’re Looking For: An outgoing, approachable personality and a genuine enjoyment of talking with people. Strong verbal communication and active listening skills. Confidence making outbound calls and initiating conversations with new people. A customer-first mindset and the ability to build rapport over the phone. Strong organizational skills, attention to detail, and reliable follow-through. The ability to manage multiple responsibilities and work independently in a remote environment. Basic computer skills and comfort using email, spreadsheets, and online systems. A self-motivated, dependable individual who takes ownership of their work and goals.
Previous automotive, rental car, insurance, sales, or customer service experience is preferred but not required. We are willing to train the right person who brings a positive attitude, a strong work ethic, and excellent people skills.
Compensation & Work Environment: Full-time employment. Fully remote, work-from-home position, once fully trained. Hourly pay plus commission based on established performance criteria. Training and guidance to help you learn our rental processes and customer outreach approach.
Who Will Thrive in This Role? The ideal candidate is someone who enjoys helping people, is comfortable picking up the phone, and can turn a first conversation into a positive customer relationship. You should be equally comfortable managing details behind the scenes and reaching out to new customers.
If you are personable, organized, proactive, and motivated by the opportunity to make a difference, we would love to hear from you!
How to Apply: Please submit your resume and include a brief introduction describing your customer service, communication, sales, or organizational experience and why you would be a good fit for this position.
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Tacoma, WA 98409
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Find JobsRemote Customer Relations Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer relations manager jobs.
- Three or more years of customer service or account management experience
- Demonstrated ability to lead and coach a customer-facing team
- Proficiency with CRM platforms such as Salesforce or similar tools
- Strong written and verbal communication skills across multiple channels
- Bachelor's degree in business, communications, or a related field
- Experience developing and reporting on customer satisfaction metrics
Tips for Your Remote Customer Relations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer relations manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through location-specific postings.
Prove your async communication skills upfront
Remote employers screen customer relations managers for written clarity before anything else. Craft your resume bullets and cover letter to show how you've resolved issues, retained clients, or escalated problems entirely through written channels.
Highlight tools remote customer relations teams use
Name the platforms you've used in past roles: CRM systems, ticketing tools, video conferencing, and shared documentation tools. Remote hiring managers look for candidates who can operate independently inside distributed workflows from day one.
Prepare for async interview rounds
Many remote-first companies use recorded video or written response screens before live interviews. Practice answering situational questions about client escalations and retention decisions in writing or on camera without long setup time.
Remote Customer Relations Manager Jobs: Frequently Asked Questions
How do I get a remote customer relations manager job?
Remote customer relations manager roles go to candidates who can demonstrate self-direction and strong written communication without in-person oversight. Remote-first SaaS companies, subscription businesses, and distributed service teams hire most heavily. Showing experience with async tools, documenting your resolution and retention outcomes, and writing a cover letter that reflects your tone and professionalism gives you a real edge over candidates with similar backgrounds.
Which companies hire remote customer relations managers?
Employers currently hiring remote customer relations managers include Collectors, State Farm, and Center Collision, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, fintech platforms, and distributed e-commerce teams are among the most consistent hirers of this role.
Can you get a remote customer relations manager job with no experience?
Yes, but remote entry-level customer relations roles are harder to land because employers expect you to manage client relationships independently from day one. Smaller remote-first startups and subscription-based companies are more open to candidates without direct experience. Showing strong written communication, ownership of a past project or volunteer client-facing role, and comfort with async collaboration tools helps open those doors.
Do you need a degree for remote customer relations manager jobs?
Not always. Remote employers in this role weigh demonstrated client management skills, measurable outcomes like retention or satisfaction improvements, and clear written communication far more heavily than a specific credential. A portfolio of resolved escalations, client feedback, or cross-functional project work can substitute effectively for a degree at many remote-first companies.
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