Remote Insurance Account Manager Jobs

You're the one who catches the mis-rated policy before the underwriter does.

You're probably also the person coworkers go to with questions, and the one clients ask for when they call. And you're likely paid the same as everyone else in the office.

We want to pay that person for what they actually do.

Anchor Assurance is a small independent agency in New Jersey, and we've grown 45% in the last six months. Our carrier lineup is a lot stronger than you'd expect from an agency our size. We don't go through an aggregator. We're appointed directly with carriers like Progressive, Travelers, Plymouth Rock, GEICO and Foremost, and we have wholesale partners for hard-to-place risks, contractors and main street business.

Part of our book came to us after changing hands a few times. The service didn't always keep up along the way, and a lot of these clients have never had one person at the agency they know by name.

That's the opportunity. You'd be that person. The book is about 75% personal lines and 25% commercial, and you'd be the one clients trust, call first and stay for.

What You'll Do

This isn't a seat where you take calls and process changes all day. You'll be the main contact for our clients, and we're always open to your ideas on how we can serve them better.

• Become the person clients know. Get to know our households, review their coverage, and be the name they ask for.
• Get ahead of renewals. Look at them before they hit and handle what needs handling before the client has to call us.
• Grow the accounts you touch. Much of this book has never had a real coverage review. Auto with no umbrella, a home policy sitting with another agency, a business owner with nothing on the business. Find it, quote it, walk the client through it, and get paid when it sells.
• Leave every account better than you found it. Missing information, outdated contacts, incomplete files. Fix it as you go.
• Get it right the first time. Apps, endorsements and ID cards checked before they go out.
• Work both sides of the book. Personal lines is most of it, and you'll also support commercial clients like contractors and commercial auto.
• Spend your time on clients, not paperwork. Our virtual assistant handles document uploads, billing follow-up, quote entry, certificates and cancellation notices, and helps with whatever other admin work you need taken off your plate.

How You'll Earn

• Base salary of $55,000 to $65,000, depending on experience.
• 25% of the agency's commission on every new policy you sell to a current client. Paid monthly, no cap.
• Bring in your own clients and you get 50% of the agency's commission on the new business, plus 25% every time it renews.
• Bonus potential tied to how well the agency keeps its clients.

Our average personal lines policy runs about $2,600 a year. Sell 5 policies a month to current clients and that's roughly $4,700 a year on top of your salary. Bring in your own clients and it climbs from there.

Your First 90 Days

The first three months are about learning the book, the carriers and how we work. You won't be thrown in alone.

• Days 1 to 30: Learn our carriers, systems and workflows. Shadow calls, then start taking your own, with the owner reviewing them with you every week. Start getting to know the clients who call most.
• Days 31 to 60: Handle service on your own. Start reviewing renewals ahead of time and sitting down with clients to go over their coverage.
• Days 61 to 90: Own the day-to-day and start growing accounts. Present at least 5 cross-sell or account-rounding quotes a week. Presented means you walked the client through it by phone or video, not just emailed it.

By day 90, we'll be looking at:

• Same-day responses to client requests.
• Renewals reviewed before they hit.
• 5 presented quotes a week.
• Policies per household moving up.
• Agency retention holding steady or improving.

Once you're hitting these, you get early Fridays.

How We'll Develop You

You won't be left to figure it out alone. You'll start with a written 30/60/90 day training plan, and the owner will review your calls with you every week for the first three months. He knows these carriers well and he's easy to reach when you have a question. You'll always know how you're doing.

What You Need

• An active New Jersey resident P&C license.
• You live in New Jersey. The job is remote, but we get together in person now and then.
• At least 2 years of personal lines service experience at an agency.
• Independent agency experience is preferred. We'll consider captive experience. Direct writer backgrounds typically aren't a fit.
• Solid coverage knowledge on auto, home and umbrella, and the ability to explain it in plain English.
• Comfort working in an agency management system and CRM. If you know one well, you'll pick ours up.

Let's Be Honest With Each Other

We're not looking for someone to keep a seat warm. We're looking for someone who treats this book like part of it is theirs.

That means:

• You take ownership. When something's wrong on an account, you fix it. You don't wait to be told.
• You're proactive. You call the client before the renewal hits, not after they call us upset.
• You look at the book and see growth. Every household with one policy is a conversation waiting to happen. Every policy you add grows the agency, and we pay you for it.
• You want to get better. New carriers, commercial accounts, harder situations. You see that as a chance to build your skills, not just more work.
• You get it right. You check your work before it goes out and catch the mistakes other people miss.

This is a remote job, so we trust you to run your day. Everything is logged, and we pay attention to results. We also verify employment and licensing.

If you want a job where you clock in and process whatever lands on your desk, this isn't it. If you've been waiting for a place that rewards you for taking initiative, we'd like to talk.

Schedule and Benefits

• Monday to Friday, 8:30 to 5:00 Eastern.
• Once you're hitting your 90-day numbers, Fridays end at 3:00, as long as you keep hitting them.
• Remote, with the occasional in-person meeting in Wall, NJ.
• Paid time off and paid holidays.

How to Apply

Apply on Indeed and answer the screening questions. One of them is a real client situation, so take a few minutes and answer it the way you would on the call.

After that:

• We read every answer.
• If yours stands out, we'll send you a 15-minute exercise: an application that's supposedly ready to submit. Tell us what's wrong with it.
• A conversation with the hiring manager.

It's a few more steps than most agencies ask for. We do it because we'd rather get this hire right.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off
• Work from home

Application Question(s):

• How many years have you serviced personal lines in an insurance agency?
• What type of agency was it? Independent, captive, or direct writer.
• A client's homeowners renewal went up 31%. She calls and says she's shopping it. In five sentences or less, walk us through the call.
• Do you live in New Jersey?

License/Certification:

• New Jersey resident Property & Casualty license? (Required)

Work Location: Hybrid remote in Wall, NJ 07719