Remote Desktop Support Manager Jobs
Remote Desktop Support Manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors including managed IT services, healthcare technology, financial services, and software. Employers hiring remotely right now include Unify CX, PTYTECH, and Canonical USA. Find a role that fits below and apply directly.
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Showing 5 of 8+ Remote Desktop Support Manager jobs
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
See All 8 Remote Desktop Support Manager Jobs
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Find JobsRemote Desktop Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote desktop support manager jobs.
- 5 or more years of IT support experience with at least 2 in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- CompTIA A+, Network+, or Microsoft certifications preferred or required
- Experience managing SLAs, escalation workflows, and help desk KPIs
- Strong knowledge of Windows endpoint environments, Active Directory, and Microsoft 365
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Desktop Support Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote desktop support manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-based noise.
Show remote endpoint management on your resume
Call out the specific tools you've used to manage devices and support users remotely, such as Microsoft Intune, SCCLE, or ConnectWise. Remote employers for this role want evidence you can administer systems and lead a support team without physical access to hardware.
Build a written communication sample set
Remote desktop support managers communicate policy updates, escalation procedures, and incident reports in writing every day. Keep two or three examples of documentation, process guides, or team communications you've written, and reference them specifically in cover letters and interviews.
Prepare for async-first remote interviews
Many remote employers for this role use async screening steps, such as recorded video responses or written scenario questions, before a live interview. Practice answering incident response or team escalation scenarios in writing so your first impression is as strong asynchronously as it is on a call.
Remote Desktop Support Manager Jobs: Frequently Asked Questions
How do I get a remote desktop support manager job?
Target companies that run distributed IT teams, such as managed service providers, cloud-first software companies, and large healthcare or financial services organizations that have moved support functions remote. Remote employers screen heavily for self-direction, clear written communication, and async problem-solving, since you won't have a manager down the hall. Demonstrating remote tooling fluency, like endpoint management platforms and remote monitoring systems, gives you a real edge over candidates with equivalent in-office experience.
Which companies hire remote desktop support managers?
Companies hiring remote desktop support managers right now include Unify CX, PTYTECH, and Canonical USA, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role concentrate at managed service providers, remote-first software companies, and large distributed enterprises in healthcare, financial services, and technology.
Can you get a remote desktop support manager job with no experience?
Yes, but remote entry-level desktop support manager roles are harder to land because employers expect you to troubleshoot and lead a team independently from day one with minimal oversight. Smaller remote-first companies and regional managed service providers are more open to candidates building their management experience. Demonstrating hands-on technical depth, strong written communication, and any team lead or project ownership, even informal, opens the door faster than a title alone.
Do you need a degree for remote desktop support manager jobs?
Not always. Many remote employers weigh certifications like CompTIA A+, Microsoft 365 Certified, or ITIL alongside a proven history of managing desktop environments and leading support teams. A degree can help at larger enterprises, but remote hiring managers for this role consistently prioritize demonstrated results, endpoint management experience, and the ability to coordinate distributed teams over academic credentials alone.
Which industries hire the most remote desktop support managers?
Most remote desktop support manager openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors hire desktop support managers remotely because their workforces are geographically distributed and require centralized IT leadership that can operate without a fixed physical location.
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