Desktop Support Manager Jobs
Desktop Support Manager jobs are open across healthcare, finance, education, and enterprise IT, from team lead to senior manager level, with specializations in ITSM operations, endpoint management, and help desk leadership. Find a role that fits below and apply directly.
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Showing 5 of 386+ Desktop Support Manager jobs
Pay Range: $70,000.00 - $80,000.00 / year
Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation, and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth
Position Summary:
The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs.
Essential Responsibilities:
- Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures
- Prepare activity reports as needed
- Collects information about problems and leads the user through diagnostic procedures to determine sources of error
- Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone
- Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff
- Stays current with all company system information, changes, and updates
- Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS
- Other duties as assigned by management
Requirements:
- Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise
- On-site support experience
- Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues
- Ability to work on various assignments simultaneously
- Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions
- Must be available to work off shift as needed
Preferred Qualifications:
- Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally
- Work well with others in a team environment
- Strong problem-solving skills
PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer!
Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Pay Range: $70,000.00 - $80,000.00 / year
Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation, and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth
Position Summary:
The Desktop Support Analyst is the initial point of contact responsible for the investigation and resolution of software and hardware problems for computer users. The Analyst provides end-user support for over 150-200 end users across 2 locations running Windows 10, Office 365, and Epicor via two VPNs.
Essential Responsibilities:
- Evaluate, prioritize, and respond to incoming trouble tickets, telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Log all help desk interactions, tracks and routes problems/requests, and documents resolutions following standard help desk procedures
- Prepare activity reports as needed
- Collects information about problems and leads the user through diagnostic procedures to determine sources of error
- Determine whether problems are caused by hardware such as the modem, printer, cables, or telephone
- Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to a supervisor or technical staff
- Stays current with all company system information, changes, and updates
- Ability to troubleshoot and install Microsoft Office Applications and build a computer using Windows 10 OS
- Other duties as assigned by management
Requirements:
- Associate Degree in Computer Science, Computer Engineering, MIS, or IT preferred; may substitute for the degree with direct applicable work experience on a year-for-year basis, which built competencies and subject matter expertise
- On-site support experience
- Tech savvy with experience troubleshooting (or strong aptitude) in a networked Windows 10 environment, Office 365, and VPN, especially access rights and connectivity issues
- Ability to work on various assignments simultaneously
- Communicate tactfully, verbally, and in writing with department heads, managers, co-workers, and vendors to resolve problems and negotiate resolutions
- Must be available to work off shift as needed
Preferred Qualifications:
- Manufacturing environment troubleshooting, including experience with an ERP, Epicor ideally
- Work well with others in a team environment
- Strong problem-solving skills
PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans. Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program. Come join our team and learn more about PSI and what we have to offer!
Power Solutions International/3Pi is an EOE disability/vet company offering a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
.
Desktop Support Manager Jobs by Experience Level
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Find Desktop Support Manager JobsDesktop Support Manager Job Market
Who's Hiring
- Axiom Technologies95
- Ovation Workplace services36
- NTT DATA12
- Gr8ttek7
- Leidos5
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting3
- Consulting & Professional Services2
- Manufacturing1
- Mining & Natural Resources1
What Employers Look For
The qualifications that appear most often in desktop support manager jobs.
- 5 or more years of IT support experience with at least 2 in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- CompTIA A+, Network+, or Microsoft certifications preferred or required
- Experience managing SLAs, escalation workflows, and help desk KPIs
- Strong knowledge of Windows endpoint environments, Active Directory, and Microsoft 365
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Desktop Support Manager Job Search
Quantify your team and ticket metrics
Hiring managers want to see the size of the team you managed and the volume your desk handled. Replace vague statements with concrete figures: technicians supervised, ticket closure rates, and SLA compliance improvements you drove.
Highlight ITSM tool fluency specifically
Generic 'IT management experience' won't cut it. Name the platforms you've administered, whether that's ServiceNow, Jira Service Management, or Freshservice, and describe the workflows you built or improved in each one.
Target postings that match your environment size
A role supporting 200 endpoints at a regional firm differs sharply from one at a 10,000-seat enterprise. Filter for the environment scale you know best and tailor your resume to match the scope described in each posting.
Apply early to roles that fit
Migrate Mate lists desktop support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a change management story for interviews
Interviewers for this role almost always ask how you handled a major technology rollout or policy change. Prepare a specific example covering how you communicated the change to your team and kept service levels stable throughout.
Negotiate using total compensation, not just base
Desktop support manager offers often include on-call stipends, certification reimbursement, and hardware allowances that vary widely. Before countering, ask for the full benefits breakdown so you're comparing complete packages, not just salaries.
Desktop Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most desktop support managers?
The companies hiring the most desktop support managers right now include Axiom Technologies, Ovation Workplace services, and NTT DATA, with the largest share of openings in California, Pennsylvania, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial institutions, and large enterprise IT departments consistently represent the heaviest demand.
How many desktop support manager jobs are remote?
About 23% of desktop support manager openings are fully remote or hybrid as of November 2026, though fully remote roles are less common than in purely digital functions. Sub-specializations focused on ITSM strategy, vendor management, and reporting tend to offer the most remote flexibility compared to roles that require hands-on endpoint oversight.
How do you become a desktop support manager?
Start by building several years of hands-on desktop support or systems administration experience, then move into a senior technician or team lead role to develop supervisory skills. Earning an ITSM-related certification strengthens your candidacy. Demonstrate that you can own SLA performance, coach technicians, and communicate clearly with business stakeholders, since those are the gaps most employers are hiring to fill.
Can you get a desktop support manager job with limited management experience?
Yes, candidates with strong technical backgrounds and informal leadership experience do get hired, especially at smaller organizations or companies promoting from within. Focus your resume on any time you trained colleagues, led a project, or owned an escalation queue. Emphasize process improvements you initiated independently, since those signal readiness to manage without requiring a formal title in your history.
What does the desktop support manager interview process look like?
The process typically starts with a recruiter screen focused on team size and tool experience, followed by a technical or scenario-based interview where you walk through how you'd handle an escalation or outage. A final round with an IT director or hiring manager usually covers leadership philosophy, SLA accountability, and cross-departmental communication. Some employers add a brief written exercise asking you to outline a process improvement or incident response plan.
Where can I find and apply to desktop support manager jobs?
You can find and apply to desktop support manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
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