Remote Franchise Operations Manager Jobs
Remote franchise operations manager jobs are actively posted by remote-first firms and distributed franchise networks hiring across the U.S., with strong demand in food service, retail, and service-brand sectors. Employers hiring remotely right now include Smoothie King, Empower Brands, and Sonesta. Find a role that fits below and apply directly.
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Showing 5 of 9+ Remote Franchise Operations Manager jobs
Location
This position may be performed remotely. This role is a heavy travel role. The successful candidate can expect to travel 50 - 75% of the time. This includes travel to Omaha, NE, where Scooter’s Coffee is headquartered on a monthly basis.
Vice President, Franchise Operations
At Scooter’s Coffee we’re not just serving amazing drinks, we’re creating moments that make people’s days better. We’re looking for a bold, people-first leader who is obsessed with the customer experience, energized by growth and change, and passionate about helping franchisees thrive.
The Vice President, Franchise Operations is a key architect of how our brand comes to life in every cup, every interaction, through over 930 stores and 32 states, every day. This leader will shape and scale an operations team that delivers speed, consistency, and unforgettable customer experiences across a rapidly growing system. We are looking for a leader that loves building high-performing teams, turning strategy into action, and elevating individual franchisees and the totality of the Scooter’s Coffee system in tandem.
You’ll play a critical role in ensuring that as we grow, we never lose what makes us special: fast, friendly service, consistent quality, and meaningful customer connections.
Because when we get the experience right, everything else follows.
What You’ll Do
Champion the Customer Experience
- Lead with a relentless focus on the end customer, ensuring every store delivers a consistent, fast, and memorable Scooter’s Coffee experience
- Translate brand promise into real-world execution that delights customers and builds long-term loyalty
- Elevate service standards across the system by coaching teams to see every interaction as an opportunity to win a customer for life
Build and Lead a World-Class Operations Team
- Lead, inspire, and grow a multi-layered field operations organization focused on driving sales, profitability, and a memorable customer experience
- Develop a team of Franchise Business Consultants (FBCs), building a culture of accountability, consistency, and high performance
- Empower the field operations team to lead with confidence, curiosity, and a service mindset—both internally and with franchisees
Scale Excellence Across the System
- Oversee key operational pillars that power growth and consistency:
- New Store Openings & Early Lifecycle Support: Ensure every location launches strong and builds momentum quickly
- Guest Experience: Continuously raise the bar on service, satisfaction, and brand consistency
- Operational Excellence: Drive efficiency, compliance, and profitability at scale
- Create systems and playbooks that make it easier for franchisees to deliver exceptional experiences, in every market, every day
Be a True Partner to Franchisees
- Build trusted, high impact relationships with franchise owners across all stages of their journey
- Coach, consult, and collaborate to help franchisees grow their business while protecting and elevating the brand
- Ensure field teams are delivering actionable insights and practical solutions that improve performance and guest experience
Turn Insights into Action
- Use data to understand customer behavior, operational performance, and growth opportunities
- Identify trends, remove friction, and prioritize initiatives that improve the guest experience and bottom line
- Measure what matters and continuously raise the standard
Drive Growth Through Innovation & Collaboration
- Proactively partner cross-functionally (finance, HR, legal, real estate, construction, and operations) to support seamless expansion and execution
- Work closely with National Operations to ensure alignment and consistency across the system
- Champion new tools, processes, and ideas that enhance efficiency and empower franchisees to succeed
What You Bring
- 10+ years of progressive operations leadership experience in QSR or fast casual with a brand over 500 units
- 10+ years progressive experience in a franchised brand
- 5+ years leading multi-layered teams of at least 8 people and scaling field operations in a growing, dynamic environment
- A proven track record of building high-performing teams that deliver both results and exceptional customer experiences
- Strong strategic thinking paired with a bias for action—you don’t just plan, you execute
- Deep belief that customer experience is the ultimate differentiator and the discipline to operationalize it
- Experience navigating growth, change, and complexity with clarity and confidence
- Exceptional communication skills, with the ability to influence at every level from store teams to the C-suite
- A collaborative, humble leadership style grounded in coaching, feedback, and continuous improvement
- Bachelor’s degree in business or a related field (or equivalent experience)
- Ability to travel 50–75% to stay connected to the field and the customer experience
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Location
This position may be performed remotely. This role is a heavy travel role. The successful candidate can expect to travel 50 - 75% of the time. This includes travel to Omaha, NE, where Scooter’s Coffee is headquartered on a monthly basis.
Vice President, Franchise Operations
At Scooter’s Coffee we’re not just serving amazing drinks, we’re creating moments that make people’s days better. We’re looking for a bold, people-first leader who is obsessed with the customer experience, energized by growth and change, and passionate about helping franchisees thrive.
The Vice President, Franchise Operations is a key architect of how our brand comes to life in every cup, every interaction, through over 930 stores and 32 states, every day. This leader will shape and scale an operations team that delivers speed, consistency, and unforgettable customer experiences across a rapidly growing system. We are looking for a leader that loves building high-performing teams, turning strategy into action, and elevating individual franchisees and the totality of the Scooter’s Coffee system in tandem.
You’ll play a critical role in ensuring that as we grow, we never lose what makes us special: fast, friendly service, consistent quality, and meaningful customer connections.
Because when we get the experience right, everything else follows.
What You’ll Do
Champion the Customer Experience
- Lead with a relentless focus on the end customer, ensuring every store delivers a consistent, fast, and memorable Scooter’s Coffee experience
- Translate brand promise into real-world execution that delights customers and builds long-term loyalty
- Elevate service standards across the system by coaching teams to see every interaction as an opportunity to win a customer for life
Build and Lead a World-Class Operations Team
- Lead, inspire, and grow a multi-layered field operations organization focused on driving sales, profitability, and a memorable customer experience
- Develop a team of Franchise Business Consultants (FBCs), building a culture of accountability, consistency, and high performance
- Empower the field operations team to lead with confidence, curiosity, and a service mindset—both internally and with franchisees
Scale Excellence Across the System
- Oversee key operational pillars that power growth and consistency:
- New Store Openings & Early Lifecycle Support: Ensure every location launches strong and builds momentum quickly
- Guest Experience: Continuously raise the bar on service, satisfaction, and brand consistency
- Operational Excellence: Drive efficiency, compliance, and profitability at scale
- Create systems and playbooks that make it easier for franchisees to deliver exceptional experiences, in every market, every day
Be a True Partner to Franchisees
- Build trusted, high impact relationships with franchise owners across all stages of their journey
- Coach, consult, and collaborate to help franchisees grow their business while protecting and elevating the brand
- Ensure field teams are delivering actionable insights and practical solutions that improve performance and guest experience
Turn Insights into Action
- Use data to understand customer behavior, operational performance, and growth opportunities
- Identify trends, remove friction, and prioritize initiatives that improve the guest experience and bottom line
- Measure what matters and continuously raise the standard
Drive Growth Through Innovation & Collaboration
- Proactively partner cross-functionally (finance, HR, legal, real estate, construction, and operations) to support seamless expansion and execution
- Work closely with National Operations to ensure alignment and consistency across the system
- Champion new tools, processes, and ideas that enhance efficiency and empower franchisees to succeed
What You Bring
- 10+ years of progressive operations leadership experience in QSR or fast casual with a brand over 500 units
- 10+ years progressive experience in a franchised brand
- 5+ years leading multi-layered teams of at least 8 people and scaling field operations in a growing, dynamic environment
- A proven track record of building high-performing teams that deliver both results and exceptional customer experiences
- Strong strategic thinking paired with a bias for action—you don’t just plan, you execute
- Deep belief that customer experience is the ultimate differentiator and the discipline to operationalize it
- Experience navigating growth, change, and complexity with clarity and confidence
- Exceptional communication skills, with the ability to influence at every level from store teams to the C-suite
- A collaborative, humble leadership style grounded in coaching, feedback, and continuous improvement
- Bachelor’s degree in business or a related field (or equivalent experience)
- Ability to travel 50–75% to stay connected to the field and the customer experience
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote franchise operations manager jobs.
- 3-5 years of multi-unit or franchise operations management experience
- Proven ability to audit franchisee compliance against brand standards
- Experience coaching or developing franchise owner-operators
- Proficiency with operations reporting tools and ATS or franchisee management software
- Bachelor's degree in business, operations management, or a related field
- Willingness to travel regularly within an assigned regional territory
Tips for Your Remote Franchise Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote franchise operations manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show your async communication skills upfront
Remote franchise operations managers coordinate franchisee support entirely through written channels. Use your resume and cover letter to highlight experience with structured written reporting, remote coaching, and digital performance reviews rather than relying on in-person presence as a signal of competence.
Prove you can manage franchisees without being on-site
Remote employers screen hard for candidates who have driven franchisee compliance, revenue, or brand standards from a distance. Quantify any multi-location or remote oversight results in your application, such as franchisee audit scores improved or operational issues resolved without field visits.
Get fluent in remote operations tools before interviews
Franchise networks running distributed teams expect you to work inside platforms like Zoom, Slack, franchise management systems, and shared dashboards from day one. Name the specific tools you've used in your resume and be ready to discuss how you've used them to manage franchisee relationships remotely.
Remote Franchise Operations Manager Jobs: Frequently Asked Questions
How do I get a remote franchise operations manager job?
Remote franchise operations manager roles go to candidates who can demonstrate they don't need in-person oversight to drive franchisee performance. Remote-first franchise networks and distributed support teams screen for async written communication, self-directed problem-solving, and experience coaching franchisees through digital channels. Showing documented results from previous field or multi-unit work, and comfort with remote reporting tools, gives you a clear edge.
Which companies hire remote franchise operations managers?
Companies hiring remote franchise operations managers right now include Smoothie King, Empower Brands, and Sonesta, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first franchise systems and distributed support organizations in food service, retail, and professional services sectors that manage franchisees across multiple regions without requiring on-site field presence.
Can you get a remote franchise operations manager job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to work independently from day one without on-site mentorship. Some remote-first franchise brands hire into junior operations coordinator roles that lead into manager tracks. Candidates who show strong written communication, familiarity with franchise compliance processes, and any experience managing remote relationships or multi-location workflows stand out without direct prior experience.
Do you need a degree for remote franchise operations manager jobs?
Not always. Remote employers in franchise operations weigh demonstrated multi-unit management results, franchisee support experience, and proficiency with remote reporting and communication tools heavily alongside or instead of a formal degree. Candidates who can show measurable impact on franchisee compliance, revenue, or operational consistency often move forward regardless of educational background.
See All 9 Remote Franchise Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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