Remote Insurance Claims Specialist Jobs
Remote insurance claims specialist jobs are in active demand across the U.S., with remote-first firms and distributed teams in insurance, healthcare, and financial services hiring for these roles. Employers hiring remotely right now include Trace America, Koning & Associates, and FCT. Find a role that fits below and apply directly.
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About Claim Warriors
Claim Warriors (www.claimwarriors.com) is a rapidly growing residential and commercial insurance public adjusting firm, operating across 18 states and expanding into new markets. We advocate for property owners facing denied, underpaid, and complex insurance claims, combining claims expertise, detailed documentation, and persistent negotiation to help clients secure the settlements they deserve.
In just two years, we have grown to more than 70 team members. We are looking for an organized, decisive Operations Manager to strengthen our processes, hold teams accountable, and help scale our claims operations.
About the Role
You will oversee operations after marketing and sales, taking ownership of how claims move from client onboarding through inspections, estimates, negotiations, attorney referrals when necessary, and payment.
This role requires a strong understanding of the full property insurance claim lifecycle. Your primary focus will be managing and scaling onboarding and claims workflows, reducing turnaround times, and ensuring every file has an accountable owner and a clear next step.
You will work closely with our Claims Manager, Claim Consultants, Inspection Dispatcher, in-house and outsourced inspectors, attorney partners, Customer Support team, and three Virtual Project Managers.
Key Responsibilities
Client Onboarding & File Readiness
- Manage and scale the onboarding process as claim volume grows.
- Ensure each file contains the required agreements, policies, carrier correspondence, photographs, payment information, and supporting documentation.
- Establish clear handoffs between sales, onboarding, inspections, and claims teams.
- Identify missing information early and ensure it is obtained promptly.
- Set expectations for onboarding turnaround times and hold the team accountable for meeting them.
Inspections & Dispatch
- Oversee inspection scheduling and completion through our Inspection Dispatcher.
- Coordinate assignments and capacity across in-house inspectors and outsourced inspection partners.
- Ensure inspections produce complete, timely photographs, reports, and supporting documentation.
- Resolve scheduling delays, missed appointments, and quality issues that could slow claim progression.
Estimates, Negotiations & Claim Progression
- Manage estimating and negotiation workflows with our Claims Manager and in-house Claim Consultants.
- Maintain visibility into every active file, including its status, owner, next action, and deadlines.
- Establish and monitor turnaround expectations from onboarding through inspection, estimating, and negotiation.
- Hold teams accountable for timely follow-up, accurate documentation, and consistent progress.
- Identify stalled files, resolve bottlenecks, and escalate issues when necessary.
- Track settlement and payment milestones through completion.
Attorney Network Coordination
- Coordinate with the Claims Manager to identify files requiring attorney involvement and ensure timely referrals.
- Oversee complete, organized handoffs to attorney partners, including claim history, estimates, carrier correspondence, and supporting documentation.
- Track referrals through attorney onboarding and follow up on outstanding requirements.
- Coordinate requests for additional reports, photographs, estimates, and other information.
- Maintain clear ownership and communication between internal teams and attorney partners.
Customer Support & Issue Resolution
- Oversee the Customer Support team and establish clear standards for responsiveness and follow-through.
- Take ownership of escalated client concerns and coordinate timely resolutions.
- Ensure clients receive accurate updates and understand the next steps in their claims.
- Hold team members accountable for unanswered questions and overdue requests.
- Use recurring client issues to identify and correct operational weaknesses.
Team Management, Accountability & Scaling
- Manage and support three Virtual Project Managers and the operational teams involved in claim progression.
- Establish clear responsibilities, priorities, deadlines, and performance expectations.
- Build and improve procedures that support consistent execution as the company grows.
- Monitor onboarding speed, inspection completion, file aging, negotiation turnaround, attorney handoffs, and unresolved customer requests.
- Provide leadership with clear reporting on performance, bottlenecks, and staffing needs.
- Adjust workflows and priorities as business needs change.
Qualifications
- Strong working knowledge of the full residential and commercial property insurance claim lifecycle, from onboarding through settlement and payment.
- Experience managing operations or teams within public adjusting, property insurance claims, or a closely related business.
- Understanding of inspections, estimating, claim documentation, carrier negotiations, and attorney referral processes.
- Demonstrated ability to manage multiple teams, competing priorities, and a high volume of active files.
- Strong organizational, communication, problem-solving, and follow-up skills.
- Experience using CRM and workflow systems to track files, monitor performance, and maintain accountability.
- Ability to establish clear expectations, address missed deadlines, and drive work through completion.
- Comfort managing remote employees and outside partners.
Who Will Succeed Here
You are an organized operator who brings structure, urgency, and accountability. You notice when a file stops moving, determine why, and make sure the next step happens. You can lead people, improve processes, and step in directly when an issue needs attention.
We are a young, fast-moving company. Priorities evolve, processes need improvement, and growth creates new challenges. You should be comfortable making decisions, adapting quickly, and pivoting when necessary. We need someone who can manage today’s workload while building the systems and team capacity to support our next stage of growth.
Work Location & Travel
Claim Warriors operates in Chicago, Los Angeles, and New York. You do not need to live in one of these cities, but occasional travel may be required for team meetings, planning sessions, and other business needs.
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- How many years of experience do you have managing property insurance claims operations and leading claims teams? Please describe the stages you oversaw, the size of your team, and the volume of active claims you managed.
- Why do you believe you are the right candidate for this Operations Manager position?
- What are your compensation expectations? Please specify an annual salary or hourly rate.
Work Location: Remote
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote insurance claims specialist jobs.
- 1-3 years of experience handling property, casualty, or medical claims
- Active property and casualty adjuster license or willingness to obtain one
- Proficiency with claims management platforms such as Guidewire or Xactimate
- Strong written communication skills for coverage letters and denial documentation
- High school diploma required, associate or bachelor's degree preferred by most carriers
- Ability to interpret policy language and apply coverage terms to specific loss scenarios
Tips for Your Remote Insurance Claims Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote insurance claims specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show your claims software proficiency upfront
Remote employers can't watch you work, so they screen resumes for named systems like Guidewire, Xactimate, or Duck Creek. List every claims platform you've used and the types of claims you handled in each.
Demonstrate async communication in your application
Remote claims teams depend on written updates, audit trails, and clear status notes. Write your cover letter and application responses as if they're a claims summary, concise, specific, and complete, so hiring managers see your documentation style before the interview.
Prepare to walk through a remote claims scenario
Remote interviews for claims roles often include a scenario question about investigating a disputed claim without in-person contact. Practice explaining how you'd gather documentation, communicate with claimants by phone and email, and reach a defensible resolution independently.
Remote Insurance Claims Specialist Jobs: Frequently Asked Questions
How do I get a remote insurance claims specialist job?
Remote insurance claims specialists are hired by carriers, third-party administrators, and insurtech companies that run distributed claim teams. Remote employers screen heavily for self-direction, clear written communication, and familiarity with claims management systems like Guidewire or Xactimate. What gives candidates an edge is demonstrating they can investigate, document, and resolve claims independently without in-person oversight, which is the core challenge of doing this work remotely.
Which companies hire remote insurance claims specialists?
Employers currently hiring remote insurance claims specialists include Trace America, Koning & Associates, and FCT, per current remote listings on Migrate Mate as of November 2026. These tend to be carriers, benefits administrators, and insurtech firms that have built distributed claims operations and hire insurance claims specialists across the country.
Can you get a remote insurance claims specialist job with no experience?
Yes, but remote entry-level claims roles are harder to land because you're expected to work independently from day one with less hands-on guidance. Companies most likely to hire entry-level remote candidates include regional carriers and third-party administrators with structured onboarding programs. Showing familiarity with claims software, completing a relevant certificate, or having customer service or data-entry experience in insurance can open the door.
Do you need a degree for remote insurance claims specialist jobs?
Not always. Remote employers in insurance claims weigh adjuster licensing, claims software proficiency, and demonstrated ability to manage caseloads independently as heavily as a degree. Many remote roles list a degree as preferred rather than required, and candidates who can show results handling claims, communicating clearly in writing, and meeting resolution timelines regularly get through without one.
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