Remote Insurance Representative Jobs

ABOUT THE ROLE

Archangel Insurance Brokerage is seeking an experienced English/Spanish bilingual insurance professional who takes ownership of their work and provides thoughtful, dependable customer service.

This part-time remote employee position combines customer service, insurance sales, cross-selling, and daily agency support. We value accuracy, initiative, clear communication, and patient teamwork. We are looking for someone who notices missing details, follows through without repeated reminders, and asks questions rather than guesses.

RESPONSIBILITIES

• Assist English- and Spanish-speaking customers by phone and email with patience and professionalism.

• Identify coverage needs and cross-sell appropriate additional policies based on each customer's needs.

• Assist with quotes, applications, policy changes, and renewals, within your current licensing and authorization.

• Maintain complete, accurate records of conversations, requests, and next steps.

• Track deadlines and outstanding requests, follow up promptly, and confirm completion.

• Communicate progress, concerns, and unresolved items clearly to customers and teammates.

• Take initiative to solve problems, improve workflows, and support the team.

• Perform other related agency duties as assigned, consistent with applicable licensing requirements.

REQUIRED QUALIFICATIONS

• Professional spoken and written proficiency in English and Spanish, needed to serve our customers.

• Previous experience in an insurance agency or a closely related insurance-service role.

• Current Property & Casualty producer licensure, or previous P&C licensure with willingness and ability to obtain an active Louisiana license before performing duties requiring it.

• Strong attention to detail, organization, and dependable follow-through.

• Clear, timely communication, sound judgment, patience, and a positive, collaborative attitude.

• Ability to work independently, follow procedures, accept feedback, and ask for assistance when needed.

• Reliable internet and a workspace suitable for confidential customer conversations.

An active Louisiana P&C license, cross-selling experience, and familiarity with agency-management systems are strongly preferred. Duties requiring an insurance license may only be performed while appropriately licensed and authorized.

HOURS AND LOCATION

Approximately 10 scheduled hours per week initially, with potential to increase to approximately 20 based on business needs and performance. Additional hours are not guaranteed. The weekly schedule will be agreed upon before hire.

Remote. Candidates within approximately two hours' driving distance of New Orleans are preferred, but applicants farther away are welcome. Occasional in-person meetings in the New Orleans area may be required, although none are currently scheduled. Attendance requirements, notice, and applicable travel arrangements will be discussed before hire.

COMPENSATION

Regular pay: $20–$24 per hour, depending on relevant experience, active licensing, and demonstrated skills. Compensation is negotiable for a particularly strong candidate.

Introductory training pay: $15–$18 per hour for up to the first 40 paid hours. The exact training rate, duration, and subsequent regular rate will be agreed upon in writing before employment begins. Candidates with substantial directly relevant experience may qualify for a shorter training period. The agreed regular rate applies when that introductory period ends.

All required job training and hours worked are paid. This is a part-time, hourly, nonexempt employee position. Bonus or incentive opportunities may be available under a separately communicated written plan.

HOW TO APPLY

Submit your resume and include your current city and state, weekly availability, current or previous P&C license status, and a brief example of how you caught an error, managed an important follow-up, or resolved a customer concern.

The interview process may include a brief exercise using fictional customer information to assess customer service, judgment, documentation, and English/Spanish communication.

Qualified applicants will be considered without regard to characteristics protected by applicable law. Reasonable accommodations are available during the hiring process.

Pay: $20.00 - $24.00 per hour

Expected hours: 10.0 per week

Benefits:

• Work from home

Application Question(s):

• Please describe your insurance agency experience and current or previous P&C license status, including state and whether the license is active. Confirm your spoken/written English and Spanish proficiency, city/state, availability for 10 scheduled hours weekly, and ability to attend an occasional New Orleans meeting with arrangements discussed in advance. Briefly describe a time you caught an error or ensured an important customer request was completed.
• Fictional scenario: A caller is upset and swearing because her insurance payment increased from $185 to $310. She says she received no notice and demands an immediate explanation. Your first name search finds no matching customer record; her identity and policy are not yet verified. What would you say first, what would you check next, and when would you involve a supervisor? Include a brief internal note documenting your next steps. Do not use real customer information.

Work Location: Remote