Remote ITSM Manager Jobs
Remote ITSM Manager jobs are in strong demand across the U.S., with remote-first firms, distributed enterprise teams, and managed service providers actively hiring. Sectors with consistent remote openings include technology, financial services, and healthcare. Employers hiring remotely right now include ICF, Rackner, and VALIANTYS. Scan the live roles below and apply to whichever ones fit.
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ServiceNow ITSM Engineer — Federal Health IT
Location: Remote — United States
Travel: Occasional travel for site go-lives and exercises
Background Investigation: Eligibility for a Tier 3 investigation
Build Reliable ITSM Workflows. Support Mission-Critical Federal Healthcare.
At Rackner, we develop and support technology that helps federal healthcare organizations deliver reliable, effective services. Behind those services are the systems and workflows that connect teams, manage requests, and keep critical IT operations running.
We're seeking a ServiceNow ITSM Engineer to configure, administer, and maintain the ServiceNow capabilities supporting enterprise IT service management. In this hands-on role, you'll help strengthen service reliability, improve operational workflows, and maintain the configurations that support incident management, service requests, and change coordination.
You'll collaborate with engineering and service-management teams, solve practical platform challenges, and apply your ServiceNow expertise in an environment where dependable technology directly supports an important federal healthcare mission.
What You'll Do
- Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
- Maintain incident and request routing, assignment rules, and service-level agreement (SLA) definitions, including appropriate pause handling and service-level tracking.
- Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.
- Implement approved platform changes, coordinate technical handoffs with release-management stakeholders, and maintain supporting records and documentation.
- Investigate configuration issues, troubleshoot workflow behavior, and collaborate with technical teams to improve platform reliability and operational efficiency.
- Support occasional site go-lives and exercises, including onsite assistance with designated ServiceNow field-service or mobile configurations when needed.
- Prepare monthly SLA evidence extracts and supporting technical records for operational reporting and assurance reviews.
Required Qualifications
- ServiceNow Certified System Administrator (CSA) certification.
- At least 3 years of hands-on ServiceNow IT Service Management (ITSM) administration experience, including configuration and maintenance of operational service-management capabilities.
- Eligibility for a Tier 3 federal background investigation.
- Willingness and ability to travel occasionally for site go-lives and exercise support.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM) certification.
- Experience with ServiceNow Field Service Management.
- Supporting a Defense Health Agency (DHA) ServiceNow environment.
Why Rackner?
At Rackner, we value technical ownership, thoughtful problem-solving, and collaboration. You'll have the opportunity to strengthen your ServiceNow expertise, contribute to meaningful improvements in enterprise IT service management, and work alongside professionals focused on delivering dependable technology solutions.
Benefits & Perks
Rackner offers a comprehensive benefits program designed to support professional growth and overall well-being, including:
- Medical, dental, vision, life, and disability coverage.
- 401(k) with a 100% company match up to 6%.
- Paid time off and paid holidays.
- Professional development and company-supported certifications.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
- Benefits are subject to applicable plan terms and eligibility requirements.
Work Arrangement
This position is remote within the United States, with occasional travel required to support designated site go-lives and exercises.
Equal Employment Opportunity
Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
ServiceNow ITSM Engineer — Federal Health IT
Location: Remote — United States
Travel: Occasional travel for site go-lives and exercises
Background Investigation: Eligibility for a Tier 3 investigation
Build Reliable ITSM Workflows. Support Mission-Critical Federal Healthcare.
At Rackner, we develop and support technology that helps federal healthcare organizations deliver reliable, effective services. Behind those services are the systems and workflows that connect teams, manage requests, and keep critical IT operations running.
We're seeking a ServiceNow ITSM Engineer to configure, administer, and maintain the ServiceNow capabilities supporting enterprise IT service management. In this hands-on role, you'll help strengthen service reliability, improve operational workflows, and maintain the configurations that support incident management, service requests, and change coordination.
You'll collaborate with engineering and service-management teams, solve practical platform challenges, and apply your ServiceNow expertise in an environment where dependable technology directly supports an important federal healthcare mission.
What You'll Do
- Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
- Maintain incident and request routing, assignment rules, and service-level agreement (SLA) definitions, including appropriate pause handling and service-level tracking.
- Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.
- Implement approved platform changes, coordinate technical handoffs with release-management stakeholders, and maintain supporting records and documentation.
- Investigate configuration issues, troubleshoot workflow behavior, and collaborate with technical teams to improve platform reliability and operational efficiency.
- Support occasional site go-lives and exercises, including onsite assistance with designated ServiceNow field-service or mobile configurations when needed.
- Prepare monthly SLA evidence extracts and supporting technical records for operational reporting and assurance reviews.
Required Qualifications
- ServiceNow Certified System Administrator (CSA) certification.
- At least 3 years of hands-on ServiceNow IT Service Management (ITSM) administration experience, including configuration and maintenance of operational service-management capabilities.
- Eligibility for a Tier 3 federal background investigation.
- Willingness and ability to travel occasionally for site go-lives and exercise support.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM) certification.
- Experience with ServiceNow Field Service Management.
- Supporting a Defense Health Agency (DHA) ServiceNow environment.
Why Rackner?
At Rackner, we value technical ownership, thoughtful problem-solving, and collaboration. You'll have the opportunity to strengthen your ServiceNow expertise, contribute to meaningful improvements in enterprise IT service management, and work alongside professionals focused on delivering dependable technology solutions.
Benefits & Perks
Rackner offers a comprehensive benefits program designed to support professional growth and overall well-being, including:
- Medical, dental, vision, life, and disability coverage.
- 401(k) with a 100% company match up to 6%.
- Paid time off and paid holidays.
- Professional development and company-supported certifications.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and team events.
- Benefits are subject to applicable plan terms and eligibility requirements.
Work Arrangement
This position is remote within the United States, with occasional travel required to support designated site go-lives and exercises.
Equal Employment Opportunity
Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
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Find Remote ITSM Manager JobsRemote ITSM Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote ITSM manager jobs.
- ITIL 4 Foundation or higher certification required by most employers
- Three or more years managing IT service management teams or programs
- Hands-on experience with ServiceNow, Jira Service Management, or similar platforms
- Proven ownership of incident, change, and problem management processes
- Bachelor's degree in information technology, computer science, or a related field
- Experience defining and reporting on KPIs such as MTTR and SLA compliance
Tips for Your Remote ITSM Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote itsm manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through non-remote results.
Show async communication skills upfront
Remote itsm manager teams run on written handoffs and documentation. Rewrite your resume summary and cover letter to highlight your ability to communicate incident updates, change decisions, and process changes clearly in writing without real-time conversation.
Demonstrate remote ITSM tool fluency
Remote employers screen for hands-on proficiency with platforms like ServiceNow, Jira Service Management, or Freshservice. Name the specific modules you've configured or administered, such as change management workflows or SLA rules, rather than listing tools generically.
Prepare a results-focused process portfolio
Remote hiring managers want evidence you've owned outcomes, not just filled a role. Build a brief portfolio of two or three ITSM process improvements you led, showing the problem, your approach, and the measurable result, such as reduced change failure rate or improved mean time to restore.
Remote ITSM Manager Jobs: Frequently Asked Questions
How do I get a remote itsm manager job?
Target remote-first companies and distributed enterprise teams that run ITSM programs across multiple time zones, since those employers specifically need managers who operate without in-person oversight. Remote hiring teams screen hard for self-direction, clear async written communication, and hands-on experience with platforms like ServiceNow or Jira Service Management. Certifications such as ITIL 4 and demonstrable ownership of change, incident, or problem management processes give candidates a clear edge.
Which companies hire remote itsm managers?
Employers currently hiring remote itsm managers include ICF, Rackner, and VALIANTYS, per current remote listings on Migrate Mate as of November 2026. Remote openings for this role tend to cluster at remote-first technology firms, distributed financial services organizations, and large healthcare systems that manage complex, multi-site IT environments.
Can you get a remote itsm manager job with no experience?
Yes, but remote entry-level itsm manager roles are harder to land because you must demonstrate independent judgment from day one without an in-office support structure. Smaller remote-first companies and MSPs sometimes hire candidates who can show ITIL certification, hands-on work with a service desk platform, and a record of leading even modest process improvement projects. Documented results from internships, volunteer IT work, or freelance support roles can open doors.
Do you need a degree for remote itsm manager jobs?
Not always. Remote employers weigh ITIL certification, platform proficiency in tools like ServiceNow or Freshservice, and verifiable experience managing change or incident processes as heavily as a degree. A portfolio showing measurable improvements to SLA compliance, ticket resolution times, or change success rates carries real weight, particularly at remote-first companies that evaluate candidates on demonstrated output rather than credentials alone.
Which industries hire the most remote itsm managers?
Remote itsm manager roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. Those sectors hire itsm managers remotely because their distributed teams depend on consistent, well-governed IT service delivery across multiple locations and time zones.
See All 7 Remote ITSM Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote ITSM Manager Jobs