Remote Operations Representative Jobs
Remote operations representative jobs are in active demand at remote-first firms and distributed teams across the U.S., with openings concentrated in sectors like technology, financial services, and insurance. Employers hiring remotely right now include Zoom Tan, TeamHealth, and Cardinal Health. Find a role that fits below and apply directly.
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What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Job Summary
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.
This is a remote position with scheduled hours of Monday-Friday from 8: 00 am-5:00 pm EST or 8:00 am – 5:00 pm CST.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions/issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Qualifications
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Experience with MS Office Suite, preferred
- Strong written and verbal communication skills, preferred
- Strong attention to detail and organizational skills, preferred
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $16.70 per hour - $23.90 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 1/9/2027 if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
LI-Remote
LI-SP-1
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Job Summary
The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are met, and operational performance is optimized to enhance customer experience.
This is a remote position with scheduled hours of Monday-Friday from 8: 00 am-5:00 pm EST or 8:00 am – 5:00 pm CST.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions/issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Qualifications
- 3-6 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Experience with MS Office Suite, preferred
- Strong written and verbal communication skills, preferred
- Strong attention to detail and organizational skills, preferred
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $16.70 per hour - $23.90 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 1/9/2027 if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
LI-Remote
LI-SP-1
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in remote operations representative jobs.
- One to three years of experience in operations, customer service, or account management
- Proficiency with CRM software such as Salesforce or a comparable platform
- Strong written and verbal communication skills for internal and external stakeholders
- Ability to manage high-volume caseloads while maintaining accuracy and meeting SLAs
- Associate or bachelor's degree in business, communications, or a related field
- Experience with data entry, reporting tools, and standard office productivity software
Tips for Your Remote Operations Representative Job Search
Show remote work readiness in your resume
Call out the async tools and platforms you've used, like project management software, CRM systems, and ticketing tools. Remote hiring managers want evidence you can operate without in-person check-ins, so name the specific tools and describe how you used them to manage workflows independently.
Apply early to remote roles that fit
Migrate Mate lists remote operations representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through non-remote listings mixed in from other sources.
Prepare written answers before remote interviews
Many remote operations representative interviews include an async component, like a written scenario or a take-home assessment. Practicing clear, concise written responses to process and customer-handling scenarios gives you a strong advantage over candidates who only prepare for live calls.
Signal self-direction with concrete examples
Remote employers screen operations representative candidates for the ability to prioritize and execute without supervision. During interviews, lead with specific examples of times you identified a process gap, resolved it independently, and documented the outcome for your team.
Remote Operations Representative Jobs: Frequently Asked Questions
How do I get a remote operations representative job?
Target remote-first companies and distributed teams in technology, insurance, and financial services, since those sectors post the most remote operations representative openings. Remote employers screen heavily for written communication, self-direction, and the ability to manage workflows without in-person oversight. Familiarity with ticketing systems, CRM platforms, and async collaboration tools gives candidates a clear edge over applicants who've only worked in office settings.
Which companies hire remote operations representatives?
Remote operations representative roles are posted by Zoom Tan, TeamHealth, and Cardinal Health and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first firms, distributed enterprise teams, and growth-stage companies in technology, financial services, and insurance that run operations functions entirely outside a central office.
Can you get a remote operations representative job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle ambiguity and troubleshoot independently from day one. Remote-first SaaS companies and insurance platforms do hire entry-level operations representatives. Without direct experience, you can strengthen your candidacy by showing comfort with workflow tools, documenting any process or coordination work you've done, and demonstrating clear written communication in every application touchpoint.
Do you need a degree for remote operations representative jobs?
Not always. Many remote employers weigh demonstrated process knowledge, CRM fluency, and measurable results over a formal credential. Remote hiring managers often prioritize candidates who can show they've managed workflows, resolved customer or partner issues, or improved operational efficiency in a past role, whether through paid work, freelance projects, or volunteer coordination.
Which industries hire the most remote operations representatives?
Most remote operations representative openings sit in Distribution & Wholesale, per current remote listings on Migrate Mate as of November 2026. Those sectors hire operations representatives remotely because their core workflows, customer interactions, and cross-functional coordination happen entirely through digital tools, making a central office unnecessary.
See All 7 Remote Operations Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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