Remote Order Management Representative Jobs
Remote Order Management Representative jobs are open across the U.S. at remote-first firms and distributed teams in sectors like e-commerce, logistics, software, and manufacturing. Employers hiring remotely right now include AFL, ILIA, and Parsons. Find a role that fits below and apply directly.
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The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.
This position reports to the Chief Operations Officer and is open to candidates based in the United States.
Key Responsibilities
Order-to-Cash & Fulfillment Operations
- Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels
- Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency
- Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance
- Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow
- Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes
- Oversee customer onboarding and logistics setup to ensure efficient and scalable operations
Logistics & Transportation Management
- Direct global transportation strategy across parcel, LTL, ocean, and air freight
- Ensure carrier performance, capacity planning, and cost optimization across all regions
- Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners
- Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
Reporting, Forecasting & Analytics
- Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery
- Support forecasting and budgeting processes with operational insights and historical performance data
- Analyze trends and identify opportunities to improve service levels and reduce costs
Operational Excellence & Continuous Improvement
- Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction
- Develop and implement SOPs across logistics, fulfillment, and partner operations
- Collaborate cross-functionally to streamline processes and eliminate inefficiencies
- Drive automation and system enhancements to reduce manual intervention and improve accuracy
- 10+ years of experience in logistics, fulfillment, or supply chain operations, preferably in consumer products or high-growth environments
- Proven leadership in managing 3PLs, transportation networks, and order management systems
- Strong knowledge of ERP, WMS, EDI, and eCommerce platforms (e.g., NetSuite or similar systems preferred)
- Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools
- Experience with contract negotiation, RFP processes, and vendor management
- Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels
- Strong problem-solving, organizational, and project management skill
What we would like to offer...
- $150,000-$165,000 annually*
- Bonus Opportunity
- Health Benefits - 100% employer-paid medical, dental & vision coverage
- Flex Time Off - No cap on personal time off and paid company holidays
- Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
- Parental Leave - Up to 18 weeks paid parental leave
- 401(k) - Save for your future with a 401(k) with a company match
- Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
- Flexible Work Model - Find your flow, working from home or from one of our offices
- ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
- This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.
About ILIA
ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.
Fraudulent Job Posting Notice
We are aware of job posting scams in which individuals may falsely represent themselves as ILIA employees. Please note that all official communication regarding job opportunities at ILIA will come directly from an @iliabeauty.com email address. We will never request sensitive personal information or payment during the recruitment process. If you suspect a fraudulent job posting or communication, please contact us directly via our Support form. Your safety and trust are important to us.
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Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote order management representative jobs.
- Proficiency in ERP platforms such as SAP, Oracle, or NetSuite for order entry and tracking
- Strong written and verbal communication skills for handling customer and vendor inquiries
- Experience processing purchase orders, invoices, and shipping documents accurately
- Ability to manage order exceptions, backorders, and discrepancies with internal teams
- Familiarity with CRM software and order management systems
- High school diploma or associate degree, with preference for relevant supply chain or business coursework
Tips for Your Remote Order Management Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote order management representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show async communication skills upfront
Remote order management roles rely on written clarity across email, chat, and ticketing systems. Use your resume and cover letter to give specific examples of resolving order issues or coordinating with vendors entirely in writing, without a phone call or in-person meeting.
Highlight the systems you've actually used
Remote employers screen for hands-on familiarity with ERP or order management platforms like SAP, NetSuite, Salesforce, or similar tools. Name the specific systems in your resume so hiring managers can match you to their stack quickly.
Prepare for a remote-work scenario interview
Many remote order management interview panels include a scenario question about handling a delayed shipment or a billing discrepancy without escalating immediately. Practice walking through your resolution steps methodically, referencing the tools and documentation you'd use.
Remote Order Management Representative Jobs: Frequently Asked Questions
How do I get a remote order management representative job?
Remote order management representative roles go to candidates who can demonstrate they'll work independently and communicate clearly without an office around them. Remote employers screen for experience with order management or ERP systems like SAP or NetSuite, strong written communication, and the ability to resolve issues without hand-holding. Showing async problem-solving in your resume examples and nailing written follow-up during the interview process gives you a real edge.
Which companies hire remote order management representatives?
Remote order management representative roles are posted by AFL, ILIA, and Parsons and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first e-commerce brands, distributed SaaS companies, and logistics firms with national customer bases are among the most consistent hirers of this role fully remotely.
Can you get a remote order management representative job with no experience?
Yes, but remote entry-level order management roles are harder to land because employers expect you to troubleshoot orders and coordinate with vendors without in-person guidance from day one. Your best path is targeting smaller e-commerce or software companies that hire junior coordinators remotely, then showing you've used relevant tools like Excel, Salesforce, or any order tracking platform, even in a school or freelance context.
Do you need a degree for remote order management representative jobs?
Not always. Remote employers in this role weigh demonstrated accuracy, systems experience, and customer communication skills heavily alongside or instead of a degree. Candidates who can show they've managed order workflows, handled discrepancies, or coordinated fulfillment reliably, whether through previous work, contract roles, or transferable admin experience, frequently move forward without a four-year credential.
Which industries hire the most remote order management representatives?
Remote order management representative roles concentrate in Retail and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors hire order management representatives remotely because their order volumes are high, their customers are distributed nationally, and their operations run on cloud-based systems that don't require a physical office presence.
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