Remote Patient Service Associate Jobs
Remote patient service associate jobs are open across the U.S. in healthcare, insurance, and health technology, at remote-first organizations and distributed teams ranging from entry-level support roles to senior patient experience positions. Employers hiring remotely right now include Boston Medical Center, Optum, and RelateCare. Find a role that fits below and apply directly.
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About SHERLOQ Solutions
Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide.
Position Summary
This position will require team members to discuss patient responsibilities after insurance or straight self-pay balances, establish payment in full or monthly payment arrangements, obtain and verify insurance coverages and accurately provide general information on healthcare balances and notate accurate communications with patients and maintain HIPAA confidentiality while working accounts.
Essential Duties and Responsibilities
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Resolve customer issues and complaints concerning billing.
- Comply with HIPAA and State Consumer Protection Laws.
- Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
Preferred Attributes
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent patients and stress management.
- Problem solving and critical thinking skills.
- Self-motivated and strong customer services skills.
- Ability to adapt to the needs of the organization and employees.
- Proficient with Microsoft Office Suite or related software.
Experience and Education
- High school graduate or equivalent required.
- One (1) year customer service or collections experience preferred.
Pay Range: $18+ per hour
Schedule: Monday- Friday
We value our employees and offer a comprehensive benefits package including medical insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and additional supplemental benefits.
SHERLOQ is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.
If you feel this is the right opportunity for you, we encourage you to apply. We look forward to meeting you!
About SHERLOQ Solutions
Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide.
Position Summary
This position will require team members to discuss patient responsibilities after insurance or straight self-pay balances, establish payment in full or monthly payment arrangements, obtain and verify insurance coverages and accurately provide general information on healthcare balances and notate accurate communications with patients and maintain HIPAA confidentiality while working accounts.
Essential Duties and Responsibilities
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Resolve customer issues and complaints concerning billing.
- Comply with HIPAA and State Consumer Protection Laws.
- Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
Preferred Attributes
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent patients and stress management.
- Problem solving and critical thinking skills.
- Self-motivated and strong customer services skills.
- Ability to adapt to the needs of the organization and employees.
- Proficient with Microsoft Office Suite or related software.
Experience and Education
- High school graduate or equivalent required.
- One (1) year customer service or collections experience preferred.
Pay Range: $18+ per hour
Schedule: Monday- Friday
We value our employees and offer a comprehensive benefits package including medical insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and additional supplemental benefits.
SHERLOQ is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.
If you feel this is the right opportunity for you, we encourage you to apply. We look forward to meeting you!
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Find JobsRemote Patient Service Associate Job Market
Who's Hiring
- Boston Medical Center26
- Optum1
- RelateCare1
- Aspirus Health1
- Emory University1
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in remote patient service associate jobs.
- High school diploma or GED with one or more years of patient-facing healthcare experience
- Proficiency in at least one electronic health record platform such as Epic, Cerner, or Meditech
- Knowledge of medical terminology, insurance verification, and prior authorization processes
- Strong written and verbal communication skills for interacting with patients, families, and clinical staff
- Ability to multitask across scheduling, registration, and billing tasks in a fast-paced environment
- Current CPR certification or willingness to obtain within a specified timeframe after hire
Tips for Your Remote Patient Service Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient service associate openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote patient service associate employers screen for written clarity because much of the work happens through portals, email, and ticketing systems. Use your resume and cover letter to demonstrate you can communicate precisely and professionally in writing, not just over the phone.
Name the EHR and CRM tools you know
Remote hiring managers for patient service roles want to see specific software fluency. List the electronic health record platforms, insurance portals, or customer management tools you have used, since remote teams cannot train you on systems you have never touched.
Prepare for scenario-based remote interviews
Remote patient service associate interviews often include scenarios about handling a distressed patient, managing a high call volume alone, or resolving a billing dispute through written channels. Practice walking through your decision process out loud, since remote interviewers are evaluating your judgment without being able to observe you in person.
Remote Patient Service Associate Jobs: Frequently Asked Questions
How do I get a remote patient service associate job?
Target healthcare organizations, health insurance carriers, and telehealth companies that operate distributed support teams, since these employers have built the infrastructure for remote patient service roles. Remote employers screen heavily for written communication, self-direction, and the ability to manage patient interactions through digital channels without in-person supervision. Comfort with EHR platforms, ticketing systems, and asynchronous communication tools gives candidates a clear edge over applicants with no remote work exposure.
Which companies hire remote patient service associates?
Companies hiring remote patient service associates right now include Boston Medical Center, Optum, and RelateCare, based on current remote listings on Migrate Mate as of November 2026. Remote patient service associate roles are most common at health insurers, telehealth platforms, and large health systems that run distributed patient support operations.
Can you get a remote patient service associate job with no experience?
Yes, but remote entry-level patient service roles are more competitive than on-site ones because you must demonstrate you can work independently from day one. Remote-first telehealth companies and health insurance firms occasionally hire for entry-level remote positions. Candidates without direct experience can strengthen their application by showing familiarity with EHR or CRM software, completing healthcare customer service courses, and highlighting any role where they handled high-volume communication or resolved issues without supervision.
Do you need a degree for remote patient service associate jobs?
Not always. Many remote employers care more about demonstrated communication skills, familiarity with patient-facing software, and a history of handling sensitive information responsibly than a specific degree. A high school diploma is a common baseline requirement, but candidates who can show real results from prior customer service, medical office, or healthcare support work often move forward without a four-year degree.
Which industries hire the most remote patient service associates?
Remote patient service associate roles concentrate in Education, based on current remote listings on Migrate Mate as of November 2026. These sectors hire patient service associates remotely because their patient or member interactions are largely phone-based, portal-based, or digital, making the role well suited to distributed teams.
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