Remote Patient Support Assistant Jobs
Remote Patient Support Assistant jobs are open across the U.S. at remote-first healthcare companies, distributed care coordination teams, and digital health organizations. Employers hiring remotely right now include VALERIS, 1nHealth, and Schweiger. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Remote Patient Support Assistant jobs
Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.
Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here.
Schweiger's Ultimate Employee Experience:
- Positive work environment with the tools you need to do your job and grow
-
Full time employees (30+ hours per week) are eligible for:
- Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
- 401K after 30 days of employment
- Company Sponsored Short Term Disability (Only applicable for non-California employee)
- Pre-tax savings available for public transit commuters
- Your birthday is an additional personal holiday
- Part-time employees (less than 30 hours) are eligible for:
- Dental and Vision on 1st of the month after date of hire
- 401K after 30 days of employment
- Employee discounts on Schweiger skin care products & cosmetic services
Job Summary: Lead the Patient Support Center for one of the country's largest dermatology groups — roughly 50,000 calls and 35,000 texts a week, a 150-person department, two BPO partners, and an operation where AI voice agents and automated quality monitoring are already live, not on a roadmap. We're looking for a culture builder who sees what could work better and has the drive to make it happen.
We're looking for a strategic, inventive leader to run our Patient Support Center and shape where it goes next. You'll own patient communication across voice, chat, and text — the experience patients get, the culture the team works in, and how efficiently the whole operation runs.
What makes this job different is how much technology is already in the mix. AI voice agents handle patient calls today. Automated quality monitoring reviews interactions at a scale no QA team could. Self-service and automation keep expanding. None of this is a roadmap slide — it's live, it's changing, and the Director helps deliver what comes next.
Job Responsibilities
- Build the culture. Create an environment where people feel supported, take pride in their work, and know what good looks like. Develop managers who coach consistently, recognize strong work, address performance honestly, and grow their teams. Hold the same bar across our BPO partners so patients get one consistent experience.
- Own the patient experience. Quality, responsiveness, and consistency across voice, chat, and text. Empathetic support, accurate information, real resolution. Work with the Experience Supervisor to turn patient feedback and service failures into fixes that stick.
- Deliver Stay close to patients and frontline staff, challenge processes that are harder than they need to be, and bring practical solutions forward. Then set owners and timelines, test, learn, and scale what works — without letting daily performance slip.
- Lead in an AI-heavy environment. Partner with technology, analytics, and operations to improve AI and automation across the operation. Help your team work confidently as the tools change, and measure honestly whether each change actually improved patient experience, employee workload, productivity, or cost.
- Run a disciplined operation. Hit volume, handle time, service level, and response time targets alongside experience and quality goals. Own forecasting, staffing, scheduling, capacity, and budget. Anticipate how shifts in demand and technology change what the department needs.
- Hold partners accountable. Manage two BPO relationships with clear expectations for service, quality, productivity, staffing, training, and retention. Build good relationships, address gaps directly, make improvements stick.
- Improve the full patient journey. Listen to calls, review digital interactions, use our channels yourself. Partner with clinics and support teams on scheduling accuracy, handoffs, escalations, and follow-up. Feed what you learn back into coaching and root-cause fixes.
- Other duties as assigned by supervisor on an as needed basis.
Qualifications
- Bachelor’s Degree required.
- 5+ years of management experience required, 8+ years contact center experience required.
- Contact center leadership at comparable scale and complexity — a large team led through multiple managers, plus outsourced partners.
- Experience across both voice and digital channels (chat, text, or messaging).
- A track record of building strong team cultures and developing managers who can lead on their own.
- Hands-on involvement deploying and managing contact center technology, especially AI and automation. You don't need to be technical; you do need to be comfortable and curious.
- Real command of workforce planning, quality assurance, coaching, performance management, and budgeting.
- Changes you personally lead from idea through adoption to measurable, sustained results.
- Healthcare or patient access experience is a plus, not a requirement. We'll teach you dermatology.
- Working knowledge of HIPAA & OSHA compliance
Travel
While primarily a remote position, there could be events or business needs that require employee to attend in-person team meetings.
Compensation Range: $122,000-$142,000
This remote position is open to candidates located in the following states: New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.
Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.
Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here.
Schweiger's Ultimate Employee Experience:
- Positive work environment with the tools you need to do your job and grow
-
Full time employees (30+ hours per week) are eligible for:
- Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
- 401K after 30 days of employment
- Company Sponsored Short Term Disability (Only applicable for non-California employee)
- Pre-tax savings available for public transit commuters
- Your birthday is an additional personal holiday
- Part-time employees (less than 30 hours) are eligible for:
- Dental and Vision on 1st of the month after date of hire
- 401K after 30 days of employment
- Employee discounts on Schweiger skin care products & cosmetic services
Job Summary: Lead the Patient Support Center for one of the country's largest dermatology groups — roughly 50,000 calls and 35,000 texts a week, a 150-person department, two BPO partners, and an operation where AI voice agents and automated quality monitoring are already live, not on a roadmap. We're looking for a culture builder who sees what could work better and has the drive to make it happen.
We're looking for a strategic, inventive leader to run our Patient Support Center and shape where it goes next. You'll own patient communication across voice, chat, and text — the experience patients get, the culture the team works in, and how efficiently the whole operation runs.
What makes this job different is how much technology is already in the mix. AI voice agents handle patient calls today. Automated quality monitoring reviews interactions at a scale no QA team could. Self-service and automation keep expanding. None of this is a roadmap slide — it's live, it's changing, and the Director helps deliver what comes next.
Job Responsibilities
- Build the culture. Create an environment where people feel supported, take pride in their work, and know what good looks like. Develop managers who coach consistently, recognize strong work, address performance honestly, and grow their teams. Hold the same bar across our BPO partners so patients get one consistent experience.
- Own the patient experience. Quality, responsiveness, and consistency across voice, chat, and text. Empathetic support, accurate information, real resolution. Work with the Experience Supervisor to turn patient feedback and service failures into fixes that stick.
- Deliver Stay close to patients and frontline staff, challenge processes that are harder than they need to be, and bring practical solutions forward. Then set owners and timelines, test, learn, and scale what works — without letting daily performance slip.
- Lead in an AI-heavy environment. Partner with technology, analytics, and operations to improve AI and automation across the operation. Help your team work confidently as the tools change, and measure honestly whether each change actually improved patient experience, employee workload, productivity, or cost.
- Run a disciplined operation. Hit volume, handle time, service level, and response time targets alongside experience and quality goals. Own forecasting, staffing, scheduling, capacity, and budget. Anticipate how shifts in demand and technology change what the department needs.
- Hold partners accountable. Manage two BPO relationships with clear expectations for service, quality, productivity, staffing, training, and retention. Build good relationships, address gaps directly, make improvements stick.
- Improve the full patient journey. Listen to calls, review digital interactions, use our channels yourself. Partner with clinics and support teams on scheduling accuracy, handoffs, escalations, and follow-up. Feed what you learn back into coaching and root-cause fixes.
- Other duties as assigned by supervisor on an as needed basis.
Qualifications
- Bachelor’s Degree required.
- 5+ years of management experience required, 8+ years contact center experience required.
- Contact center leadership at comparable scale and complexity — a large team led through multiple managers, plus outsourced partners.
- Experience across both voice and digital channels (chat, text, or messaging).
- A track record of building strong team cultures and developing managers who can lead on their own.
- Hands-on involvement deploying and managing contact center technology, especially AI and automation. You don't need to be technical; you do need to be comfortable and curious.
- Real command of workforce planning, quality assurance, coaching, performance management, and budgeting.
- Changes you personally lead from idea through adoption to measurable, sustained results.
- Healthcare or patient access experience is a plus, not a requirement. We'll teach you dermatology.
- Working knowledge of HIPAA & OSHA compliance
Travel
While primarily a remote position, there could be events or business needs that require employee to attend in-person team meetings.
Compensation Range: $122,000-$142,000
This remote position is open to candidates located in the following states: New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.
Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.
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Find JobsRemote Patient Support Assistant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote patient support assistant jobs.
- High school diploma or equivalent with one or more years of patient-facing healthcare experience
- Proficiency with electronic health record systems such as Epic, Cerner, or Meditech
- Strong verbal and written communication skills for interacting with patients and clinical staff
- Current CPR or Basic Life Support certification from an accredited organization
- Ability to handle patient intake, scheduling, insurance verification, and medical records requests
- Completion of a medical terminology course or demonstrated familiarity with clinical vocabulary
Tips for Your Remote Patient Support Assistant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote patient support assistant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your async communication skills upfront
Remote patient support work runs on written communication. Use your cover letter and resume to show how you've handled sensitive information, documented patient interactions, or resolved issues through email or secure messaging tools without real-time supervision.
Get comfortable with telehealth and EHR platforms
Remote employers screen for candidates who can operate digital health tools independently from day one. Familiarity with common EHR systems, patient portals, or virtual care platforms signals you won't need in-person onboarding to get up to speed.
Prepare for remote interview formats specific to healthcare
Many remote patient support assistant interviews include scenario questions about handling distressed callers, managing conflicting priorities without supervision, and protecting patient privacy. Practice clear, concise verbal answers that show you can de-escalate and document accurately in a remote setting.
Remote Patient Support Assistant Jobs: Frequently Asked Questions
How do I get a remote patient support assistant job?
Target companies that run distributed care teams, such as telehealth platforms, digital health startups, and virtual care management organizations, since these employers are most likely to hire patient support assistants remotely. Remote employers screen heavily for written communication, self-direction, and comfort managing tasks without in-person supervision. Demonstrating experience with EHR systems, secure messaging tools, and async workflows gives you a clear edge over candidates without remote-ready skills.
Which companies hire remote patient support assistants?
Remote patient support assistant roles are posted by VALERIS, 1nHealth, and Schweiger and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first digital health firms, distributed care coordination companies, and telehealth organizations that build their patient-facing teams entirely online.
Can you get a remote patient support assistant job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one without on-site training. Telehealth startups and virtual care platforms are the most likely to hire entry-level remote candidates. Showing familiarity with patient communication tools, healthcare terminology, or customer-facing support work, even from unrelated roles, helps you stand out when direct experience is thin.
Do you need a degree for remote patient support assistant jobs?
Not always. Many remote employers care more about demonstrated patient communication skills, comfort with health information systems, and reliable async work habits than a specific credential. A high school diploma or associate degree is common among hiring requirements, but employers also weigh hands-on healthcare or customer support experience, especially when candidates can show they handle sensitive information and remote workflows with care.
See All 9 Remote Patient Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
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