Remote Production Support Engineer Jobs
Remote production support engineer jobs are in active demand across the U.S., with remote-first firms and distributed engineering teams hiring steadily in sectors like fintech, enterprise software, cloud infrastructure, and healthcare technology. Employers hiring remotely right now include Matrix Medical Network, SAIC, and BV Teck. Find a role that fits below and apply directly.
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Dexian Government Solutions is recruiting for a Production Support Engineer-Associate to remotely support our EPA ICIS contract in Washington, D.C.
Location: Fulltime Remote
Position Summary:
The selected candidate will provide hands-on technical support for enterprise applications, including monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments.
This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.
Position Requirements:
- Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
- Investigate application errors, failed batch processes, data discrepancies, and production incidents.
- Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
- Support production deployments, application upgrades, defect corrections, and post-release validation.
- Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers.
- Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
- Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
- Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.
Required Qualifications:
- 1-3 years of experience in application development, application support, or production support.
- Foundational knowledge of Java or another object-oriented programming language.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting application errors and reviewing logs.
- Familiarity with Linux environments and basic command-line operations.
- Understanding of software development, testing, and deployment processes.
- Strong analytical, troubleshooting, and communication skills.
- A Public Trust is Required to Start.
Preferred Qualifications:
- Experience supporting Java/J2EE enterprise applications.
- Familiarity with Oracle databases, PL/SQL, and WebLogic.
- Experience with batch processing, scheduled jobs, or electronic data exchanges.
- Familiarity with Jira, Confluence, or comparable issue-tracking tools.
- Experience with AWS or enterprise Linux environments.
- Familiarity with SAP Business Objects.
- Experience supporting federal government applications.
Education:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.
Company Description
Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
#DICE
#LI-LM1
Dexian Government Solutions is recruiting for a Production Support Engineer-Associate to remotely support our EPA ICIS contract in Washington, D.C.
Location: Fulltime Remote
Position Summary:
The selected candidate will provide hands-on technical support for enterprise applications, including monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments.
This role will collaborate with developers, systems engineers, and quality assurance personnel to maintain application stability, support timely resolution of production issues, and ensure continuity of ICIS operations. The ideal candidate will have foundational experience with Java, SQL, Linux, and enterprise application support, with a willingness to develop additional technical skills under senior engineering guidance.
Position Requirements:
- Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
- Investigate application errors, failed batch processes, data discrepancies, and production incidents.
- Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
- Support production deployments, application upgrades, defect corrections, and post-release validation.
- Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers.
- Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
- Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
- Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.
Required Qualifications:
- 1-3 years of experience in application development, application support, or production support.
- Foundational knowledge of Java or another object-oriented programming language.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting application errors and reviewing logs.
- Familiarity with Linux environments and basic command-line operations.
- Understanding of software development, testing, and deployment processes.
- Strong analytical, troubleshooting, and communication skills.
- A Public Trust is Required to Start.
Preferred Qualifications:
- Experience supporting Java/J2EE enterprise applications.
- Familiarity with Oracle databases, PL/SQL, and WebLogic.
- Experience with batch processing, scheduled jobs, or electronic data exchanges.
- Familiarity with Jira, Confluence, or comparable issue-tracking tools.
- Experience with AWS or enterprise Linux environments.
- Familiarity with SAP Business Objects.
- Experience supporting federal government applications.
Education:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.
Company Description
Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
#DICE
#LI-LM1
See All 15 Remote Production Support Engineer Jobs
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Find JobsRemote Production Support Engineer Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote production support engineer jobs.
- Experience troubleshooting production incidents in Linux or Windows server environments
- Proficiency with monitoring and alerting tools such as Splunk, Dynatrace, or Datadog
- Strong SQL skills for querying databases and diagnosing data-layer issues
- Familiarity with ITIL-based incident and change management processes
- Experience with scripting languages like Python, Bash, or PowerShell for automation
- Bachelor's degree in computer science, information technology, or a related field
Tips for Your Remote Production Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote production support engineer openings from across the U.S. in one place, so you can find roles that match your stack and apply directly without sifting through mixed location results.
Show your incident response work concretely
Remote employers can't observe you in action, so document past incidents you resolved: what broke, what tools you used, and how long resolution took. A short incident log or a GitHub README walkthrough is more convincing than a job title alone.
Demonstrate async communication before the interview
Remote production support engineers communicate outages and status updates in writing, often under pressure. Write your follow-up emails, cover notes, and application materials with the same clarity and structure you'd use in a production incident Slack thread or runbook.
Get fluent in remote-team monitoring stacks
Distributed teams standardize on specific observability tools, Datadog, PagerDuty, Splunk, and New Relic being common choices. Hands-on familiarity with at least one alerting and one log-aggregation platform signals you can contribute to a remote on-call rotation from your first week.
Remote Production Support Engineer Jobs: Frequently Asked Questions
How do I get a remote production support engineer job?
Remote production support engineer roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to triage incidents without in-person backup. Remote employers screen heavily for experience with monitoring tools like PagerDuty, Datadog, or Splunk, comfort working across time zones, and clear async documentation habits. Candidates who can show a history of resolving production incidents independently stand out most.
Which companies hire remote production support engineers?
Employers currently hiring remote production support engineers include Matrix Medical Network, SAIC, and BV Teck, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed fintech teams, and cloud platform providers make up the largest share of employers offering fully remote production support engineer roles.
Can you get a remote production support engineer job with no experience?
Yes, but remote entry-level production support roles are harder to land because employers expect you to handle on-call incidents and escalations independently from day one. Remote-first SaaS startups and smaller distributed teams are the most likely to hire entry-level candidates. Showing home lab projects, incident response simulations, or certifications in monitoring and cloud platforms can substitute for direct work history.
Do you need a degree for remote production support engineer jobs?
Not always. Many remote employers prioritize demonstrated troubleshooting ability, hands-on tool experience, and a record of resolving production issues over a formal degree. Certifications in AWS, Azure, or Google Cloud, along with proficiency in ticketing and observability platforms, carry significant weight. A degree helps at larger enterprises, but smaller remote-first teams frequently hire based on skills and results alone.
See All 15 Remote Production Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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