Production Support Engineer Jobs
Production Support Engineer jobs are open across fintech, banking, healthcare IT, and enterprise software, from junior to senior and lead levels, with specializations in incident management, application monitoring, and DevOps tooling. Scan the live roles below and apply to whichever ones fit.
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Business Analyst – Application Production Support
About Blue Rose Consulting Group
Blue Rose Consulting Group is a mission-driven federal contractor dedicated to delivering innovative solutions that support our clients and the communities they serve. People First. Mission Always. We believe exceptional outcomes start with exceptional people, and we are committed to building teams where talented professionals can grow, contribute, and make a meaningful impact.
About the Role
People First. Mission Always.
Location: Washington, DC Region
Work Arrangement: Hybrid – On-site approximately once per week
Clearance Requirement: Secret
Blue Rose Consulting Group is seeking a Business Analyst to join a Tier 3 / Production Support team supporting both desktop and mobile applications.
In this role, you will focus on resolving complex user issues, maintaining seamless application operations, managing support desk tickets, and providing user training to improve application proficiency. You will also manage key client relationships and maintain awareness of the activities and needs of each DPM branch.
The successful candidate will bring strong written and verbal communication skills, adaptability, and the ability to troubleshoot and resolve problems efficiently. Regular communication and proactive engagement with users, stakeholders, and team members will be essential to maintaining high service standards.
Job Responsibilities
Troubleshoot and resolve complex user issues for desktop and mobile applications as part of the Tier 3 / Production Support team.
Manage and track support desk tickets.
Utilize ServiceNow and JIRA to support ticket management and issue tracking.
Provide user training for both desktop and mobile applications.
Help users effectively understand and utilize supported applications.
Maintain and strengthen key client relationships.
Serve as a primary point of contact for assigned client relationships.
Stay informed regarding activities and needs across each DPM branch.
Monitor and report on branch activities and updates.
Communicate regularly and proactively with users, stakeholders, and team members.
Apply strong troubleshooting and problem-solving skills to user and application issues.
Adapt quickly to changing priorities and operational requirements.
Support high service standards across production support activities.
Attend on-site meetings in the Washington, DC region approximately once per week.
Minimum Qualifications
3–5 years of effective written communication experience.
0–2 years of client communication experience.
0–2 years of customer problem-solving experience.
Strong written and verbal communication abilities.
Ability to troubleshoot and resolve user issues efficiently.
Ability to adapt quickly to changing priorities.
Ability to communicate effectively with users, clients, stakeholders, and technical team members.
Ability to support both desktop and mobile application users.
Ability to manage multiple support issues and maintain accurate communication regarding their status.
Must meet the requirement for a Secret security clearance.
Must be based in the Washington, DC region and able to attend on-site meetings approximately once per week.
Preferred Qualifications
Familiarity with ServiceNow.
Familiarity with JIRA.
Experience supporting mobile applications.
Proficiency with Microsoft Office.
Exposure to support desk processes.
Experience with client relationship management.
Experience providing user training through multiple communication channels.
Why Join Blue Rose?
At Blue Rose, you’ll have the opportunity to combine your business analysis, client communication, production support, and problem-solving skills while supporting mission-focused applications and their users. You’ll work directly with users and stakeholders, help resolve complex application issues, provide training, and contribute to maintaining reliable desktop and mobile application services.
People First. Mission Always.
Business Analyst – Application Production Support
About Blue Rose Consulting Group
Blue Rose Consulting Group is a mission-driven federal contractor dedicated to delivering innovative solutions that support our clients and the communities they serve. People First. Mission Always. We believe exceptional outcomes start with exceptional people, and we are committed to building teams where talented professionals can grow, contribute, and make a meaningful impact.
About the Role
People First. Mission Always.
Location: Washington, DC Region
Work Arrangement: Hybrid – On-site approximately once per week
Clearance Requirement: Secret
Blue Rose Consulting Group is seeking a Business Analyst to join a Tier 3 / Production Support team supporting both desktop and mobile applications.
In this role, you will focus on resolving complex user issues, maintaining seamless application operations, managing support desk tickets, and providing user training to improve application proficiency. You will also manage key client relationships and maintain awareness of the activities and needs of each DPM branch.
The successful candidate will bring strong written and verbal communication skills, adaptability, and the ability to troubleshoot and resolve problems efficiently. Regular communication and proactive engagement with users, stakeholders, and team members will be essential to maintaining high service standards.
Job Responsibilities
Troubleshoot and resolve complex user issues for desktop and mobile applications as part of the Tier 3 / Production Support team.
Manage and track support desk tickets.
Utilize ServiceNow and JIRA to support ticket management and issue tracking.
Provide user training for both desktop and mobile applications.
Help users effectively understand and utilize supported applications.
Maintain and strengthen key client relationships.
Serve as a primary point of contact for assigned client relationships.
Stay informed regarding activities and needs across each DPM branch.
Monitor and report on branch activities and updates.
Communicate regularly and proactively with users, stakeholders, and team members.
Apply strong troubleshooting and problem-solving skills to user and application issues.
Adapt quickly to changing priorities and operational requirements.
Support high service standards across production support activities.
Attend on-site meetings in the Washington, DC region approximately once per week.
Minimum Qualifications
3–5 years of effective written communication experience.
0–2 years of client communication experience.
0–2 years of customer problem-solving experience.
Strong written and verbal communication abilities.
Ability to troubleshoot and resolve user issues efficiently.
Ability to adapt quickly to changing priorities.
Ability to communicate effectively with users, clients, stakeholders, and technical team members.
Ability to support both desktop and mobile application users.
Ability to manage multiple support issues and maintain accurate communication regarding their status.
Must meet the requirement for a Secret security clearance.
Must be based in the Washington, DC region and able to attend on-site meetings approximately once per week.
Preferred Qualifications
Familiarity with ServiceNow.
Familiarity with JIRA.
Experience supporting mobile applications.
Proficiency with Microsoft Office.
Exposure to support desk processes.
Experience with client relationship management.
Experience providing user training through multiple communication channels.
Why Join Blue Rose?
At Blue Rose, you’ll have the opportunity to combine your business analysis, client communication, production support, and problem-solving skills while supporting mission-focused applications and their users. You’ll work directly with users and stakeholders, help resolve complex application issues, provide training, and contribute to maintaining reliable desktop and mobile application services.
People First. Mission Always.
See All 261+ Production Support Engineer Jobs
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Find JobsProduction Support Engineer Job Market
Who's Hiring
- BNY12
- BAE Systems USA10
- Citi5
- Raytheon4
- Blue Origin4
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Manufacturing
- Distribution & Wholesale
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in production support engineer jobs.
- Experience troubleshooting production incidents in Linux or Windows server environments
- Proficiency with monitoring and alerting tools such as Splunk, Dynatrace, or Datadog
- Strong SQL skills for querying databases and diagnosing data-layer issues
- Familiarity with ITIL-based incident and change management processes
- Experience with scripting languages like Python, Bash, or PowerShell for automation
- Bachelor's degree in computer science, information technology, or a related field
Tips for Your Production Support Engineer Job Search
Tailor your resume for on-call specifics
Production support roles prioritize incident response over feature work. Highlight on-call rotations you've owned, mean time to resolution metrics you've improved, and runbooks you've written, not just the tools you've used.
Apply early to roles that fit
Migrate Mate lists production support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by monitoring stack
Job descriptions vary widely by observability tooling. If you have deep experience with one platform, search for that tool name alongside the job title to surface roles where your skills are an exact match, not just a partial fit.
Demonstrate triage over theory in interviews
Interviewers for production support roles test real incident scenarios, not whiteboard algorithms. Prepare two or three stories where you diagnosed a live production failure under pressure, naming the signal you spotted first and the steps you took.
Distinguish application support from SRE on your resume
Many production support engineer roles sit between app support and site reliability engineering. Make clear which side of that line you've worked on, your language and incident ownership history signals that more reliably than your job title alone.
Negotiate on-call compensation separately
On-call requirements vary enormously across production support roles. Before accepting an offer, ask how many incidents per week the team averages and whether on-call hours carry additional pay or time off, since those terms are often negotiable even when base pay is not.
Production Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most production support engineers?
The companies hiring the most production support engineers right now include BNY, BAE Systems USA, and Citi, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Financial services firms and large enterprise software companies consistently make up the bulk of open roles.
How many production support engineer jobs are remote?
About 52% of production support engineer openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common at regulated industries like banking and healthcare. Sub-specializations in application monitoring and DevOps tooling tend to have the highest concentration of remote and hybrid arrangements.
How do you become a production support engineer?
Start by building a foundation in operating systems, networking basics, and SQL, since production support work cuts across all three daily. From there, get hands-on with at least one monitoring platform and practice reading application logs. Entry-level roles in IT operations or help desk give you direct exposure to production environments, and from there you move into dedicated support engineering by owning incident response.
Can you get hired as a production support engineer with little or no experience?
Yes, junior production support engineer roles exist and typically emphasize trainability over depth. Employers hiring at that level look for candidates who can read logs clearly, write basic scripts, and stay composed under pressure. Building a home lab, contributing to open-source monitoring projects, or completing relevant cloud certifications gives you concrete examples to reference when experience is thin.
What does the production support engineer interview process look like?
Most processes run three to four rounds. An initial screen with a recruiter or hiring manager focuses on your incident response background. A technical round tests log analysis, SQL queries, and scripting, often using a realistic break-fix scenario rather than algorithm problems. A final round with the team or a manager covers on-call expectations, communication style during incidents, and how you handle post-mortems.
Where can I find and apply to production support engineer jobs?
You can find and apply to production support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your stack and experience level, then apply directly to each listing that fits.
See All 261+ Production Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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