Remote Program Director Jobs
Remote program director jobs are open across the U.S. at remote-first firms and distributed teams in sectors from nonprofit and healthcare to tech and education. Employers currently hiring include ServiceNow, Molina Healthcare, and ACT. See the openings below and apply to the ones that match your experience.
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AGENCY AND MISSION
First Choice Services is a 501c3 non-profit organization. First Choice Services provides free support through helplines, behavioral health training, and expert guidance. We connect individuals, families, and communities to real help. We are proud to offer the lived experience of our team to support, encourage, and help others find a pathway to wellness.
POSITION OVERVIEW
The Program Director provides strategic leadership, oversight, and management of the National 988 program and workflow. This position ensures the delivery of high-quality, crisis counseling and intervention services that promote hope, wellness, self-direction, and community integration. The role is responsible for developing operational strategies, ensuring effective service delivery, managing budgets and resources, leading teams, and driving continuous improvement initiatives that support organizational objectives.
REPORTING RELATIONSHIP
The Program Director reports to the Chief Executive Officer (CEO). The position’s direct reports include all National 988 Program staff (Crisis Counselors, Shift Supervisors, Program Coordinators and Assistant Director).
ESSENTIAL JOB FUNCTIONS
Strategic Leadership
- Develop and implement program strategies aligned with organizational goals.
- Establish annual objectives, performance measures, and key results.
- Advise executive team on operational and strategic matters related to National 988 Program.
- Identify opportunities for innovation, efficiency, and growth.
- Collaborate with Director of Marketing and Communications on media, marketing and outreach.
- Collaborate with FCS Program Directors to enhance interagency efficiencies and client outcomes.
Operations Management
- Oversee daily operations and service delivery.
- Ensure compliance with organizational policies, regulatory requirements, and industry standards.
- Monitor performance metrics and implement corrective actions when necessary.
- Develop and maintain operational procedures and best practices.
- Direct, lead and hold responsibility for all aspects of National 988 program in two locations.
Financial Management
- Prepare and manage departmental budget.
- Monitor expenditures and optimize resource utilization.
- Identify cost-saving opportunities while maintaining service quality.
- Prepare financial and operational reports as needed.
Team Leadership
- Recruit, develop, and retain high-performing staff.
- Collaborate with Director of Training and Development to enhance staff performance.
- Provide coaching, mentoring, and performance management.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Lead change management initiatives.
- Meet regularly in-person with teams in Charleston and Fairmont locations.
- Collaborate with Employee Services department to manage team members.
Professional Network Leadership
- Build strong relationships with internal and external stakeholders.
- Represent the department in conferences, executive meetings, community forums, and partner engagements.
- Address stakeholder concerns and ensure high levels of satisfaction.
- Meet as needed with national and state partners.
Continuous Quality Improvement
- Adhere to grant stipulated quality standards and performance benchmarks.
- Analyze operational data and trends to improve effectiveness.
- Lead process improvement and organizational excellence initiatives.
- Attend conferences, community meetings and other learning opportunities.
QUALIFICATIONS
Education and Experience
- Master’s Degree in Human Services, Psychology, Counseling, Social Work or Addictions preferred
- Direct or indirect (loved one’s) lived experience with behavioral health, SUD, homelessness, justice involvement or significant life challenges
- Clinical experience in behavioral health, addiction, crisis intervention, and or suicide prevention
Knowledge and Skills
- Knowledge of trauma-informed, person-centered, and culturally responsive care.
- Strong organizational and project management abilities.
- Excellent leadership, communication, and relationship-building skills.
- Strong professional ethics and judgement.
- Strategic thinking and problem-solving expertise.
- Financial and operational management proficiency.
- Project and change management experience.
- Ability to build partnerships, lead teams and influence stakeholders.
- Technical proficiency in Microsoft Office and web-based case management platforms
- Ability to actively listen giving full attention to others and seeking understanding
- Resilience and composure while dealing with frustration, unpleasantness and stressful circumstances.
WORK ENVIRONMENT
The primary work environment is a climate controlled, contact center environment. The position requires prolonged periods of desk work using computer and phone, as well as a good deal of travel for meetings and remote work at partner sites and other FCS offices. This is not a work from home position.
PHYSICAL REQUIREMENTS (Reasonable accommodations will be made for individuals with disabilities)
Limited physical effort required with limited exposure to physical risk.
Must be willing and able to travel involving overnight stays that may include multiple nights.
Ability to lift 35 pounds unassisted. Heavier weight with assistance.
Ability to work evenings, nights, weekends, and holidays as required.
EQUAL OPPORTUNITY EMPLOYER
AGENCY AND MISSION
First Choice Services is a 501c3 non-profit organization. First Choice Services provides free support through helplines, behavioral health training, and expert guidance. We connect individuals, families, and communities to real help. We are proud to offer the lived experience of our team to support, encourage, and help others find a pathway to wellness.
POSITION OVERVIEW
The Program Director provides strategic leadership, oversight, and management of the National 988 program and workflow. This position ensures the delivery of high-quality, crisis counseling and intervention services that promote hope, wellness, self-direction, and community integration. The role is responsible for developing operational strategies, ensuring effective service delivery, managing budgets and resources, leading teams, and driving continuous improvement initiatives that support organizational objectives.
REPORTING RELATIONSHIP
The Program Director reports to the Chief Executive Officer (CEO). The position’s direct reports include all National 988 Program staff (Crisis Counselors, Shift Supervisors, Program Coordinators and Assistant Director).
ESSENTIAL JOB FUNCTIONS
Strategic Leadership
- Develop and implement program strategies aligned with organizational goals.
- Establish annual objectives, performance measures, and key results.
- Advise executive team on operational and strategic matters related to National 988 Program.
- Identify opportunities for innovation, efficiency, and growth.
- Collaborate with Director of Marketing and Communications on media, marketing and outreach.
- Collaborate with FCS Program Directors to enhance interagency efficiencies and client outcomes.
Operations Management
- Oversee daily operations and service delivery.
- Ensure compliance with organizational policies, regulatory requirements, and industry standards.
- Monitor performance metrics and implement corrective actions when necessary.
- Develop and maintain operational procedures and best practices.
- Direct, lead and hold responsibility for all aspects of National 988 program in two locations.
Financial Management
- Prepare and manage departmental budget.
- Monitor expenditures and optimize resource utilization.
- Identify cost-saving opportunities while maintaining service quality.
- Prepare financial and operational reports as needed.
Team Leadership
- Recruit, develop, and retain high-performing staff.
- Collaborate with Director of Training and Development to enhance staff performance.
- Provide coaching, mentoring, and performance management.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Lead change management initiatives.
- Meet regularly in-person with teams in Charleston and Fairmont locations.
- Collaborate with Employee Services department to manage team members.
Professional Network Leadership
- Build strong relationships with internal and external stakeholders.
- Represent the department in conferences, executive meetings, community forums, and partner engagements.
- Address stakeholder concerns and ensure high levels of satisfaction.
- Meet as needed with national and state partners.
Continuous Quality Improvement
- Adhere to grant stipulated quality standards and performance benchmarks.
- Analyze operational data and trends to improve effectiveness.
- Lead process improvement and organizational excellence initiatives.
- Attend conferences, community meetings and other learning opportunities.
QUALIFICATIONS
Education and Experience
- Master’s Degree in Human Services, Psychology, Counseling, Social Work or Addictions preferred
- Direct or indirect (loved one’s) lived experience with behavioral health, SUD, homelessness, justice involvement or significant life challenges
- Clinical experience in behavioral health, addiction, crisis intervention, and or suicide prevention
Knowledge and Skills
- Knowledge of trauma-informed, person-centered, and culturally responsive care.
- Strong organizational and project management abilities.
- Excellent leadership, communication, and relationship-building skills.
- Strong professional ethics and judgement.
- Strategic thinking and problem-solving expertise.
- Financial and operational management proficiency.
- Project and change management experience.
- Ability to build partnerships, lead teams and influence stakeholders.
- Technical proficiency in Microsoft Office and web-based case management platforms
- Ability to actively listen giving full attention to others and seeking understanding
- Resilience and composure while dealing with frustration, unpleasantness and stressful circumstances.
WORK ENVIRONMENT
The primary work environment is a climate controlled, contact center environment. The position requires prolonged periods of desk work using computer and phone, as well as a good deal of travel for meetings and remote work at partner sites and other FCS offices. This is not a work from home position.
PHYSICAL REQUIREMENTS (Reasonable accommodations will be made for individuals with disabilities)
Limited physical effort required with limited exposure to physical risk.
Must be willing and able to travel involving overnight stays that may include multiple nights.
Ability to lift 35 pounds unassisted. Heavier weight with assistance.
Ability to work evenings, nights, weekends, and holidays as required.
EQUAL OPPORTUNITY EMPLOYER
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Consulting & Professional Services
- Music
- Education
- Insurance
What Employers Look For
The qualifications that appear most often in remote program director jobs.
- Bachelor's degree required, master's degree preferred in a relevant field
- Five or more years of program management or leadership experience
- Proven ability to manage budgets and track program performance metrics
- Experience developing and maintaining relationships with stakeholders or funders
- Strong written communication skills for reports, proposals, and presentations
- Familiarity with project management tools and data tracking systems
Tips for Your Remote Program Director Job Search
Signal your async communication skills early
Remote program directors run on written updates, status docs, and structured check-ins. Highlight specific examples of async communication in your resume and cover letter, such as weekly stakeholder digests, Confluence documentation, or Slack-based project reporting, so hiring managers see you can lead without face-to-face contact.
Filter your search to remote-first organizations
Companies built for distributed work integrate remote program management into their culture rather than bolting it on. Prioritize roles at organizations that have operated remotely for years. Their program directors have real authority, structured handoffs, and tools like Notion, ClickUp, or Jira already in place.
Apply early to remote roles that fit
Migrate Mate lists remote program director openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings. Check it regularly since remote roles at distributed teams fill quickly.
Prepare for remote-specific interview scenarios
Remote program director interviews routinely include questions about managing scope without in-person escalation paths and keeping distributed stakeholders aligned. Practice describing how you've resolved timeline conflicts or resource gaps entirely through written communication, video calls, and structured documentation.
Remote Program Director Jobs: Frequently Asked Questions
How do I get a remote program director job?
Target organizations that already operate distributed teams, since they build remote program management into how they work rather than treating it as an exception. Remote employers screen heavily for self-direction, proactive written communication, and the ability to move projects forward without in-person oversight. Concrete experience coordinating cross-functional teams asynchronously, familiarity with project management tools like Asana or Jira, and a history of hitting milestones independently will give you a clear edge.
Which companies hire remote program directors?
Employers currently hiring remote program directors include ServiceNow, Molina Healthcare, and ACT, per current remote listings on Migrate Mate as of August 2026. Remote-first companies and large distributed organizations across tech, healthcare, nonprofit, and education sectors are the most consistent sources of remote program director openings.
Can you get a remote program director job with no experience?
Yes, but remote entry-level program director roles are harder to land because employers expect you to manage complexity without in-person support from day one. Nonprofit organizations and mission-driven startups are more likely to take a chance on emerging talent. Demonstrating that you can coordinate people and deliverables remotely, through volunteer program work, committee leadership, or freelance project coordination, substitutes meaningfully for formal experience.
Do you need a degree for remote program director jobs?
Not always. Many remote employers weigh demonstrated program management results, relevant certifications like PMP or Agile credentials, and a portfolio of successfully delivered initiatives over formal educational credentials. That said, roles in healthcare, government-adjacent organizations, and some nonprofits may still list a bachelor's degree as a baseline requirement, so the answer depends on the sector.
Which industries hire the most remote program directors?
Remote program director roles concentrate in Healthcare & Medical Services, Consulting & Professional Services, and Music, based on current remote listings on Migrate Mate as of August 2026. Those sectors hire program directors remotely because their operations rely on coordinating distributed contributors, vendors, or service delivery teams across multiple locations and time zones.
See All 67 Remote Program Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Program Director Jobs