Remote Service Desk Technician Jobs
Remote service desk technician jobs are in active demand across the U.S. at remote-first firms, managed service providers, and distributed enterprise teams in sectors like software, healthcare, and financial services. Employers hiring remotely right now include Abacus, Bridge Defense, and Summit 7 Systems. Find a role that fits below and apply directly.
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Showing 4 of 42+ Remote Service Desk Technician jobs
Location requirements
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
You Know How To:
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively.
- Build strong working relationships with client contacts through consistent and reliable service delivery.
Knowledge/Experience:
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
- Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation
- Vendor certifications related to firewall, security, or RMM platforms (a plus)
Pay and Benefits
This is a full-time position located in the United States and performed remotely with no travel.
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
- Submit your application
-
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
CMMC Approved: 2026.04.20
Location requirements
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
You Know How To:
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively.
- Build strong working relationships with client contacts through consistent and reliable service delivery.
Knowledge/Experience:
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.
- Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation
- Vendor certifications related to firewall, security, or RMM platforms (a plus)
Pay and Benefits
This is a full-time position located in the United States and performed remotely with no travel.
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
- Submit your application
-
Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
- NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
CMMC Approved: 2026.04.20
See All 42 Remote Service Desk Technician Jobs
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Find JobsRemote Service Desk Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote service desk technician jobs.
- Proficiency with a ticketing platform such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent demonstrated hardware and software troubleshooting experience
- Active Directory user account management including password resets and group policy
- Strong verbal and written communication skills for both technical and non-technical users
- Experience supporting Windows operating systems, Microsoft 365, and remote desktop tools
- One to three years of help desk or service desk experience in a corporate or managed services environment
Tips for Your Remote Service Desk Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service desk technician openings from across the U.S. in one place, so you can find roles that match your skills and apply directly. Remote postings at distributed companies fill fast, so applying within the first few days gives you a real advantage.
Show your remote support toolkit upfront
Name the specific tools you use on your resume: ticketing platforms like ServiceNow or Jira Service Management, remote desktop tools like TeamViewer or BeyondTrust, and chat-based support channels. Remote employers want proof you can support users without being in the same building.
Demonstrate async communication in your application
Remote service desk teams run heavily on written communication. Write your cover letter or any take-home responses in clear, plain language that could double as a ticket note. Hiring managers treat your written application as a live sample of how you'll communicate with end users.
Get certified before you apply remotely
CompTIA A+, ITIL Foundation, and Microsoft 365 certifications are screened for explicitly in remote service desk job postings. Holding at least one signals you can operate without hands-on supervision, which is the core concern remote hiring managers have about service desk candidates they can't observe in person.
Remote Service Desk Technician Jobs: Frequently Asked Questions
How do I get a remote service desk technician job?
Target companies with distributed teams or fully remote workforces, since those employers are built to onboard and support remote service desk staff. Remote hiring managers screen heavily for written communication skills, self-direction, and familiarity with remote support tools like ticketing systems, remote desktop software, and chat-based help channels. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 fundamentals give candidates a concrete edge when competing for remote roles.
Which companies hire remote service desk technicians?
Remote service desk technician roles are posted by Abacus, Bridge Defense, and Summit 7 Systems and others right now, based on current remote listings on Migrate Mate as of November 2026. The employers hiring most consistently include remote-first technology firms, managed service providers, and large distributed organizations in healthcare and financial services that run around-the-clock help desk operations.
Can you get a remote service desk technician job with no experience?
Yes, but remote entry-level service desk roles are more competitive than on-site ones because employers expect you to troubleshoot independently from day one without a senior tech nearby. Your strongest substitutes for experience are a home lab, personal IT projects, and certifications like CompTIA A+ or Google IT Support. Remote-first managed service providers and software companies occasionally post junior service desk openings that prioritize demonstrated skills over prior employer history.
Do you need a degree for remote service desk technician jobs?
Not always. Most remote employers weight practical skills, certifications, and demonstrated troubleshooting ability more heavily than a formal degree for service desk technician roles. Certifications like CompTIA A+, ITIL Foundation, or vendor-specific credentials from Microsoft or Cisco are often treated as equivalent to or stronger than a general associate or bachelor's degree when a hiring manager reviews your application.
Which industries hire the most remote service desk technicians?
The sectors hiring the most remote service desk technicians are Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries rely heavily on remote service desk staff because their workforces are geographically distributed and require consistent IT support across multiple time zones and locations.
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Find roles that match your experience and apply in just a few clicks.
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