Service Desk Technician Jobs
Service Desk Technician jobs are open across healthcare, financial services, government, education, and managed service providers, from entry-level to team lead, with specializations in ITSM platforms, endpoint management, and cloud-based support environments. Scan the live roles below and apply to whichever ones fit.
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Pitman Farms is looking for a Service Desk Engineer to provide technical assistance and support to employees and end users by troubleshooting hardware, software, and system-related issues. This position is responsible for diagnosing technical problems, guiding users through solutions, and ensuring the timely resolution of technology concerns.
Duties and Responsibilities
- Identify, investigate, and resolve hardware, software, and system issues.
- Respond to support requests received through phone, email, chat, or other communication channels.
- Assist users with issues related to software applications, network connectivity, printing, and other technical concerns.
- Consult with users to gather information, determine root causes, and identify appropriate solutions.
- Apply technical knowledge of computer systems, software, and hardware to troubleshoot and resolve issues.
- Guide users through diagnostic and troubleshooting procedures using available tools and resources.
- Collaborate with internal team members to research and resolve complex technical issues.
- Work with software developers and technical staff to communicate system errors and recommend improvements.
- Coordinate with software and hardware vendors for repairs, replacements, and service support as needed.
- Maintain current knowledge of technology trends, updates, and best practices.
- Perform other duties as assigned.
Required Skills and Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Professional and courteous phone etiquette.
- Ability to communicate technical information effectively to both technical and non-technical users.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Proficiency with Microsoft Office Suite and related business applications.
- Ability to quickly learn and adapt to new hardware, software, and technology systems.
- Strong organizational skills with the ability to manage multiple priorities.
Education and Experience
- Minimum of three years of experience in a technical support, help desk, or IT support role preferred.
- Experience supporting computer hardware, software applications, and end users in a business environment preferred.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Must be able to lift and carry up to 50 pounds on occasion.
- May be required to move, install, or set up computer equipment and peripherals.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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Find Service Desk Technician JobsService Desk Technician Job Market
Who's Hiring
- J&P Hospitality Management16
- Abacus.Ai15
- Atlantic Aviation14
- Abacus13
- YMCA8
Top Industries Hiring
- Technology & Software28
- Food & Beverage2
- Healthcare & Medical Services2
- Biotechnology & Pharmaceuticals2
- Energy1
What Employers Look For
The qualifications that appear most often in service desk technician jobs.
- Proficiency with a ticketing platform such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent demonstrated hardware and software troubleshooting experience
- Active Directory user account management including password resets and group policy
- Strong verbal and written communication skills for both technical and non-technical users
- Experience supporting Windows operating systems, Microsoft 365, and remote desktop tools
- One to three years of help desk or service desk experience in a corporate or managed services environment
Tips for Your Service Desk Technician Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific tools listed in the posting. If you've worked in ServiceNow, Jira Service Management, or Freshdesk, name each one explicitly on your resume rather than writing 'ticketing systems' as a catch-all.
Apply early to roles that fit
Migrate Mate lists service desk technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Certify before the interview, not after
CompTIA A+ and ITIL Foundation come up repeatedly in service desk postings as preferred or required. Completing one before you start applying gives you a concrete credential to reference when screening calls ask about your technical background.
Highlight first-call resolution metrics
Employers want to see that you close tickets efficiently without escalating. If you've maintained a strong first-call resolution rate, improved average handle time, or reduced escalations in a previous role, include that context directly in your resume bullet points.
Prepare for scenario-based technical screens
Many service desk interviews involve a live troubleshooting walkthrough, like talking through a password reset failure or a printer connectivity issue. Practice narrating your diagnostic steps aloud so your reasoning is clear and structured under pressure.
Negotiate shift and on-call terms early
Service desk roles often include rotating shifts, weekend coverage, or on-call rotations that only surface after an offer. Ask about scheduling expectations before the final interview so you're negotiating the full package, not just base pay.
Service Desk Technician Jobs: Frequently Asked Questions
Which companies are hiring the most service desk technicians?
J&P Hospitality Management, Abacus.Ai, and Atlantic Aviation are hiring the most service desk technicians right now, with openings concentrated in Florida, Texas, and Virginia, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare systems tend to post the highest volumes of service desk roles consistently.
How many service desk technician jobs are remote?
About 31% of service desk technician openings are fully remote or hybrid as of November 2026, though fully on-site roles remain common in healthcare, government, and finance. Roles focused on cloud-based support, Microsoft 365 administration, and software troubleshooting are more likely to be offered remotely than positions requiring hands-on hardware support.
How do you become a service desk technician?
Start by building a foundation in Windows operating systems, networking basics, and common productivity software. Earning a CompTIA A+ certification validates those fundamentals for employers. From there, gain hands-on experience through an entry-level help desk role, an internship, or a volunteer IT support position. Learning a major ticketing platform like ServiceNow or Jira Service Management and earning an ITIL Foundation certificate will help you move into more competitive roles.
Can I get hired as a service desk technician with no experience?
Yes, service desk technician is one of the more accessible entry points into IT. Employers hiring at the entry level typically look for a CompTIA A+ certification, familiarity with Windows and Microsoft 365, and evidence that you can communicate clearly with non-technical users. Volunteering to handle IT support for a school, nonprofit, or community organization gives you real-world troubleshooting examples to discuss in interviews even before your first paid role.
What does the service desk technician interview process look like?
Most service desk interviews start with a phone or video screen where a recruiter covers your background and availability. A technical interview follows, often including scenario questions where you walk through how you'd troubleshoot a specific issue, like a user unable to connect to VPN or access a shared drive. Some employers add a short written or live simulation. Final rounds typically involve a conversation with the team lead or IT manager about process, priorities, and shift expectations.
Where can I find and apply to service desk technician jobs?
You can find and apply to service desk technician jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and location preferences, and apply directly to each listing that fits.
See All 756+ Service Desk Technician Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Technician Jobs