Remote Service Operations Analyst Jobs
Remote service operations analyst jobs are actively hiring across the U.S., with remote-first firms and distributed teams regularly bringing on analysts to manage workflows, monitor service delivery, and improve operational processes. Industries including technology, financial services, and business process outsourcing are among the strongest areas for remote demand. Employers hiring remotely right now include Handshake, hims & hers, and Velera. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Remote Service Operations Analyst jobs
Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.
Day in the Life:
Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
Complete Gap Analysis, as needed, to define system set-up requirements.
Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
Validates system parameters and conducts testing; modifying program parameters when necessary.
Provide technical support to clients during the design, development, and implementation phases of the project.
Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
Follows change control and appropriate change management processes.
Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
Assist with identifying improvements to the defined processes within the department.
Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
Provide after-hours on-call support for project installations as needed.
Perform other duties as assigned.
Qualifications:
Associates degree in related field and/or equivalent combination experience and education is required.
Bachelor’s degree preferred.
Three (3) years of related experience in the payment processing industry required.
Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$67,700.00 - $86,300.00 - $104,900.00 of salary rangeThe anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here .
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.
Day in the Life:
Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
Complete Gap Analysis, as needed, to define system set-up requirements.
Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
Validates system parameters and conducts testing; modifying program parameters when necessary.
Provide technical support to clients during the design, development, and implementation phases of the project.
Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
Follows change control and appropriate change management processes.
Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
Assist with identifying improvements to the defined processes within the department.
Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
Provide after-hours on-call support for project installations as needed.
Perform other duties as assigned.
Qualifications:
Associates degree in related field and/or equivalent combination experience and education is required.
Bachelor’s degree preferred.
Three (3) years of related experience in the payment processing industry required.
Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$67,700.00 - $86,300.00 - $104,900.00 of salary rangeThe anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here .
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
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Find JobsRemote Service Operations Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote service operations analyst jobs.
- Bachelor's degree in business, information systems, or a related field
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
- Proficiency in data analysis tools including Excel, SQL, or Tableau
- Familiarity with ITIL frameworks and service lifecycle best practices
- Strong written and verbal communication skills for cross-functional reporting
- Experience building dashboards or operational reports for leadership audiences
Tips for Your Remote Service Operations Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service operations analyst openings from companies hiring across the U.S. in one place. Check it regularly and apply directly to the roles that match your background, since competitive remote postings fill quickly.
Demonstrate async communication skills upfront
Remote service operations employers want proof you can work without real-time direction. Use your cover letter and resume to show how you've documented processes, escalated issues in writing, or kept distributed stakeholders informed without in-person meetings.
Highlight remote-ready tools in your resume
Name the specific platforms you use: service management tools like Jira Service Management or ServiceNow, reporting tools like Tableau or Looker, and collaboration platforms like Confluence or Asana. Remote hiring managers scan for these before reading anything else.
Prepare for remote interview formats
Many remote service operations analyst interviews include a take-home exercise involving a process audit, an incident log review, or a workflow improvement scenario. Practice walking through your reasoning in writing and expect at least one async assessment before a live call.
Remote Service Operations Analyst Jobs: Frequently Asked Questions
How do I get a remote service operations analyst job?
Remote service operations analyst roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage workflows without in-person oversight. Remote employers screen heavily for proficiency in ticketing and service management platforms, data reporting tools, and async collaboration tools like Slack and project trackers. Candidates who show they can prioritize independently, document processes clearly, and surface issues proactively have a real edge over applicants with similar technical skills.
Which companies hire remote service operations analysts?
Companies hiring remote service operations analysts right now include Handshake, hims & hers, and Velera, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, managed services firms, and distributed fintech and healthcare operations teams are among the most consistent hirers of this role across the country.
Can you get a remote service operations analyst job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one with minimal hand-holding. SaaS companies and business process outsourcing firms occasionally hire junior analysts remotely. What opens the door is showing tangible results, such as a process improvement project, a freelance operations task, or relevant coursework paired with demonstrated proficiency in service management tools and clear async written communication.
Do you need a degree for remote service operations analyst jobs?
Not always. Many remote employers care more about demonstrated skills than a specific credential, particularly your ability to analyze service data, manage workflows, and communicate findings clearly in writing. Certifications in IT service management, hands-on experience with operations platforms, and a portfolio of process improvements can carry as much weight as a bachelor's degree for remote service operations analyst roles.
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