Service Operations Analyst Jobs

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Overview

The Ground-Based Midcourse Defense (GMD) Fire Control / GMD Communications Network (GCN) Computer Operations Analyst provides expert technical direction and day-to-day support for a team of ~10 GFC/GCN System Operators. Working in tandem with the Site Operations Manager, the Operations SME ensures flawless execution of all GFC/GCN operational activities, from training and qualification to anomaly resolution and support of major system transition events.

This position is located at Fort Greely, Alaska and will be filled at Level 2 or Level 3, depending on education and relevant technical experience.

Core Responsibilities

• Initial Training & Qualification
  • Oversee initial qualification training for new System Operators.
  • Create, maintain, and update Qualification Training Records in response to system upgrades or process changes.
• Continuation Training
  • Develop and facilitate monthly GFC/GCN training events: gather input, develop slide decks, present material, and field operator questions.
  • Conduct routine proficiency evaluations, assess performance, and deliver targeted feedback or remedial training.
• Documentation & Process Improvement
  • Contribute to the development, review, and maintenance of operator checklists, work instructions, and related documentation.
  • Identify opportunities to improve operational efficiency or reduce the possibility of errors.
  • Drive implementation of approved changes.
• Anomaly Investigation & Support
  • Assist site personnel in investigating anomalies: document issues, collect data, perform limited troubleshooting, and prepare Reach-back Requests for external assistance
• Cutover and Transition Support
  • Serve as Site Transition Director during asset cutovers and major system transitions, ensuring all participants understand objectives, possess required documentation, and remain focused on correct execution.

Basic Qualifications:

Level 2:

• Minimum 2 years of relevant technical experience with Bachelors of Science; 0 years with Masters

Level 3:

• Minimum 5 years of relevant technical experience with Bachelors of Science; 3 years of relevant technical experience with Masters

Both levels:

• Minimum 5 years of relevant technical experience with Bachelors of Science; 3 years of relevant technical experience with Masters
• Active Secret clearance with eligibility for Top Secret clearance.
• CompTIA Security+ or equivalent to meet DoDM 8140.03 Information Assurance technical certification requirements.
• Strong proficiency with the bash shell, common Linux commands, the Filesystem Hierarchy Standard (FHS), and Linux file management.
• Solid understanding of Cisco routers and switches, including routing protocols, IP addressing, and VLANs.
• Ability to read, write, and follow technical documentation to reliably execute system tasks.
• Proven ability to interpret log files, monitor active processes, and analyze performance metrics to diagnose and resolve anomalous behavior.
• Excellent communication skills; capable of translating technical concepts for diverse audiences.
• Willingness to support On-the-Job Trainers in preparing new trainees to become qualified GFC/GCN System Operators.

Desired qualifications:

• Experience working with GFC and GCN systems/applications
• Hands-on experience with Cisco hardware, Active Directory, VMware, and/or SolarWinds network monitoring platform.
• Practical experience on Red Hat Enterprise Linux (RHEL) platforms.
• Additional networking or Linux certifications such as CompTIA Network+, Cisco CCNA, or Red Hat RHCSA.

Why Join Us?

• Play a pivotal role in a mission-critical defense system.
• Support a skilled team while shaping training and operational standards.
• Work alongside industry leaders, government partners, and frontline warfighters.

Primary Level Salary Range: $83,400.00 - $125,200.00

Secondary Level Salary Range: $103,600.00 - $155,400.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.