Remote Service Supervisor Jobs
Remote service supervisor jobs are open across the U.S. in customer service operations, technical support, field service coordination, and managed services, at companies ranging from regional service firms to large distributed enterprises. Employers hiring remotely right now include Thermo Fisher Scientific, UPMC, and Epson. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 17+ Remote Service Supervisor jobs
UPMC Community HealthChoices has an exciting opportunity for a Service Coordinator Associate, Supervisor position in the Service Coordination department. This is a full time position working daylight hours and will be a remote position.
The successful individual will oversee a team of telephonic Service Coordination Associates (SCAs) that support Service coordination services for the Community HealthChoices Program. This position will also be responsible for the performance of the SCA duties. Manage daily operations of team members and coordinate activities of Service Coordinators in the community. Manage daily supervision and development of SCAs, daily escalated issues and calls, develop and provide training to team members, assess the operational patterns of calls into the Hub and make recommendations to improve performance. The role of the Supervisor of Service Coordination Associates must understand the causes of customer concern and can communicate these findings to Service Coordination Management as well as various internal and external parties. As well as other duties as assigned by SC Management. The individual will effectively monitor calls queues/volumes, using knowledge and understanding of call trends and other information generated by numerous sources to identify opportunities to improve call center performance. Furthermore, articulate these opportunities to internal and external audiences, implement the solutions, and track/monitor progress. These functions must be completed while also weighing the practical considerations and potential barriers that need to be overcome to successfully implement new programs and processes. Take a leadership role in the enhancement and implementation of processes, documentation and workflows for the Service Coordination Associate. Facilitate and manage the attainment of quality, production and turnaround time goals within the parameters set forth by Health Plan policy and procedure and any state, federal, or accreditation agencies.
Responsibilities:
- Responsible for the day to day service coordination functions through the management of the staff and activity which includes evaluation, monitoring and approval of service plans.
- Supervise and monitor ongoing performance of team members against department standards.
- Prepare employee performance reviews.
- Meet with team members at least on a monthly basis to provide ongoing feedback and training.
- Implement action plans to meet quality and production expectations. This includes: Performance Management, Corrective Action, Performance Reviews, Identifying/Issuing Verbal Warnings, Supporting Career Pathing and One-on-ones.
- Support recruitment process through phone screens, scheduling and preparing, and conducting interviews.
- Participate in interviewing, hiring and training of team members.
- Maintain and assist with employee timecard and Kronos oversight, FMLA, vacation time.
- Create and maintain a positive working environment for all staff members, including daily encouragement, motivation, recognition and positive feedback.
- Work cooperatively with internal departments in the identification of process improvements and development of department efficiencies.
- Evaluate team performance reports from production systems in the moment and weekly/monthly, review with leadership and team members and drive performance improvement. Identify root cause of potential or existing problems.
- Assist in the resolution of difficult inquiries; provide expert certification of the CHC Services, benefits interpretation, and system support.
- Maintain employee ensured confidentiality. Support other regions as requested during periods of backlog. Act as a mentor for other team leads and staff in other regions.
- Identify trends in call data for clinical services team and assess patterns and make recommendations to improve operational performance.
- Monitor contacts/inventory throughout the day and adjust the resources.
- Participate in appropriate departmental and organization committees, development and implementation of LTSS policies, goals and objectives., ICTs and Program development.
- Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model, SCAs and service coordinators in the community.
- Manage escalated issues, including working with the customer, identifying the root cause, and implementing a plan for prevention of future issues. Prepares, conducts and/or supports the delivery of Team Meetings and Staff Training to provide information to team members in a timely manner.
- Interface with Health Plan members, providers, account representatives and consumers via telephone, written correspondence and/or in person to answer inquires, resolve concerns and ensure 100% customer satisfaction.
- Participate/Assist with testing enhancements and upgrades to the HealthPlaNET system and associated interfaces such as Canopy and MC400.
- Manage special projects.
- Meet deadlines and turnaround times set by managers and department director. Schedule based on business needs which could include weekends, evenings, and holidays.
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- High school degree is required.
- A bachelors degree in a related field is preferred.
- 3-5 year's experience in Insurance, Managed Care, Benefit's Administration environment, Human/Social Service environment, or Customer Service environment is preferred.
- Prior high-volume operations experience strongly preferred.
- Previous supervisory experience preferred.
- Knowledge of the home and community-based service system and how to access and arrange for services preferred.
- MS Office/PC skills are required.
- Knowledge of medical terminology is preferred.
- High degree of professionalism, enthusiasm and initiative daily.
- Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments.
- Attention to detail is critical to the success of this position, with skills in customer orientation and the ability to deal with ambiguity.
- Excellent planning, communication, documentation, organizational, analytical and problem-solving abilities.
- Knowledge of Avaya telecom systems & CenterVu call management system strongly preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC Community HealthChoices has an exciting opportunity for a Service Coordinator Associate, Supervisor position in the Service Coordination department. This is a full time position working daylight hours and will be a remote position.
The successful individual will oversee a team of telephonic Service Coordination Associates (SCAs) that support Service coordination services for the Community HealthChoices Program. This position will also be responsible for the performance of the SCA duties. Manage daily operations of team members and coordinate activities of Service Coordinators in the community. Manage daily supervision and development of SCAs, daily escalated issues and calls, develop and provide training to team members, assess the operational patterns of calls into the Hub and make recommendations to improve performance. The role of the Supervisor of Service Coordination Associates must understand the causes of customer concern and can communicate these findings to Service Coordination Management as well as various internal and external parties. As well as other duties as assigned by SC Management. The individual will effectively monitor calls queues/volumes, using knowledge and understanding of call trends and other information generated by numerous sources to identify opportunities to improve call center performance. Furthermore, articulate these opportunities to internal and external audiences, implement the solutions, and track/monitor progress. These functions must be completed while also weighing the practical considerations and potential barriers that need to be overcome to successfully implement new programs and processes. Take a leadership role in the enhancement and implementation of processes, documentation and workflows for the Service Coordination Associate. Facilitate and manage the attainment of quality, production and turnaround time goals within the parameters set forth by Health Plan policy and procedure and any state, federal, or accreditation agencies.
Responsibilities:
- Responsible for the day to day service coordination functions through the management of the staff and activity which includes evaluation, monitoring and approval of service plans.
- Supervise and monitor ongoing performance of team members against department standards.
- Prepare employee performance reviews.
- Meet with team members at least on a monthly basis to provide ongoing feedback and training.
- Implement action plans to meet quality and production expectations. This includes: Performance Management, Corrective Action, Performance Reviews, Identifying/Issuing Verbal Warnings, Supporting Career Pathing and One-on-ones.
- Support recruitment process through phone screens, scheduling and preparing, and conducting interviews.
- Participate in interviewing, hiring and training of team members.
- Maintain and assist with employee timecard and Kronos oversight, FMLA, vacation time.
- Create and maintain a positive working environment for all staff members, including daily encouragement, motivation, recognition and positive feedback.
- Work cooperatively with internal departments in the identification of process improvements and development of department efficiencies.
- Evaluate team performance reports from production systems in the moment and weekly/monthly, review with leadership and team members and drive performance improvement. Identify root cause of potential or existing problems.
- Assist in the resolution of difficult inquiries; provide expert certification of the CHC Services, benefits interpretation, and system support.
- Maintain employee ensured confidentiality. Support other regions as requested during periods of backlog. Act as a mentor for other team leads and staff in other regions.
- Identify trends in call data for clinical services team and assess patterns and make recommendations to improve operational performance.
- Monitor contacts/inventory throughout the day and adjust the resources.
- Participate in appropriate departmental and organization committees, development and implementation of LTSS policies, goals and objectives., ICTs and Program development.
- Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model, SCAs and service coordinators in the community.
- Manage escalated issues, including working with the customer, identifying the root cause, and implementing a plan for prevention of future issues. Prepares, conducts and/or supports the delivery of Team Meetings and Staff Training to provide information to team members in a timely manner.
- Interface with Health Plan members, providers, account representatives and consumers via telephone, written correspondence and/or in person to answer inquires, resolve concerns and ensure 100% customer satisfaction.
- Participate/Assist with testing enhancements and upgrades to the HealthPlaNET system and associated interfaces such as Canopy and MC400.
- Manage special projects.
- Meet deadlines and turnaround times set by managers and department director. Schedule based on business needs which could include weekends, evenings, and holidays.
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- High school degree is required.
- A bachelors degree in a related field is preferred.
- 3-5 year's experience in Insurance, Managed Care, Benefit's Administration environment, Human/Social Service environment, or Customer Service environment is preferred.
- Prior high-volume operations experience strongly preferred.
- Previous supervisory experience preferred.
- Knowledge of the home and community-based service system and how to access and arrange for services preferred.
- MS Office/PC skills are required.
- Knowledge of medical terminology is preferred.
- High degree of professionalism, enthusiasm and initiative daily.
- Manage multiple tasks and projects, and forge strong interpersonal relationships within the department, with other departments.
- Attention to detail is critical to the success of this position, with skills in customer orientation and the ability to deal with ambiguity.
- Excellent planning, communication, documentation, organizational, analytical and problem-solving abilities.
- Knowledge of Avaya telecom systems & CenterVu call management system strongly preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
See All 17 Remote Service Supervisor Jobs
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Find JobsRemote Service Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote service supervisor jobs.
- 2 or more years of experience supervising a service team in a related industry
- Proven ability to manage scheduling, workload distribution, and daily operations
- Strong customer escalation handling and conflict resolution skills
- Familiarity with ticketing systems, service management software, or CRM platforms
- High school diploma or equivalent required, associate or bachelor's degree preferred
- OSHA, ITIL, or industry-specific certification preferred depending on the service environment
Tips for Your Remote Service Supervisor Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service supervisor openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings. Remote roles at established firms fill fast, so applying early matters.
Prove you can manage remotely on your resume
Call out distributed team experience explicitly, not just 'supervised a team.' Name the tools you used, whether that's Zendesk, Salesforce Service Cloud, or a workforce management platform, and show a result tied to async coordination, like improved first-contact resolution across a remote crew.
Sharpen your async communication before interviews
Remote service supervisor hiring managers screen for written clarity because your team will depend on your written instructions daily. Practice writing concise shift briefings, escalation notes, and performance feedback in plain language. Candidates who communicate crisply in writing move faster through remote interview processes.
Target companies with distributed service operations
Focus on employers running customer service, technical support, or field service teams across multiple time zones. These organizations have mature remote infrastructure and defined remote management practices, which means faster onboarding and clearer expectations from the start.
Remote Service Supervisor Jobs: Frequently Asked Questions
How do I get a remote service supervisor job?
Remote service supervisor roles go to candidates who can demonstrate self-direction, clear written communication, and the ability to manage distributed teams without in-person oversight. Remote-first managed services firms, SaaS companies with customer success operations, and insurance carriers with distributed field teams hire this role remotely most often. Showing experience with ticketing platforms, async communication tools like Slack or Teams, and documented performance results gives you a real edge over candidates who only list duties.
Which companies hire remote service supervisors?
Companies hiring remote service supervisors right now include Thermo Fisher Scientific, UPMC, and Epson, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first firms, managed services providers, and large distributed operations in sectors like insurance, technology, and utilities that run customer or field service teams across multiple time zones.
Can you get a remote service supervisor job with no experience?
Yes, but remote entry-level service supervisor roles are harder to land because employers expect you to manage independently from day one without on-site mentorship. Your best path is through companies that promote from within their remote customer service or field service teams. Showing strong written communication, familiarity with ticketing or workforce management tools, and measurable results from any team-lead or senior representative work can open doors even without a formal supervisor title.
Do you need a degree for remote service supervisor jobs?
Not always. Remote employers hiring service supervisors weigh hands-on team leadership experience, results like reduced handle time or improved resolution rates, and proficiency with remote service tools at least as heavily as a degree. Some employers in technical services or managed IT may list a degree as preferred, but demonstrated supervisory performance and strong async communication skills routinely substitute for formal education in this role.
See All 17 Remote Service Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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