Renewals Manager Jobs
Renewals Manager jobs are open across SaaS, insurance, financial services, and healthcare, from associate to senior and director level, with specializations in contract renewals, customer success, and revenue retention. Find a role that fits from the openings below and apply directly.
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Showing 5 of 30+ Renewals Manager jobs
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As Senior Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on.
- Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes.
- Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement.
- Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
- Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls.
- Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency.
- Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning.
- Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues.
- Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective.
WHAT YOU'LL BRING
- Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives.
- Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close.
- Strong critical thinking and structured problem-solving skills. You can break down ambiguous problems into clear workstreams and move them forward.
- Strong quantitative and analytical skills. You're highly proficient in Excel or Google Sheets, can build and validate models from scratch, and can translate analysis into clear recommendations and action. Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required.
- Systems thinking and experience using Salesforce for pipeline and renewals reporting. You understand how changes in one part of the go-to-market motion affect others, including how CRM, subscription or entitlement records, quoting, and billing relate to one another, and you design solutions accordingly.
- Sound commercial judgment and an understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
- Strong cross-functional collaboration skills. You build trust with stakeholders at all levels, including field teams and senior leadership, and influence without direct authority.
- Curiosity, sound judgment, and a bias toward action. You learn new domains and tools quickly, move from insight to implementation, and follow through until improvements are adopted and sustained.
ABOUT THE TEAM
You'll work within CX Operations, partnering closely with Renewals and Customer Success leadership, Sales, Finance, Revenue Technology, and Revenue Analytics. These partnerships connect renewal execution with the processes, systems, and data that support it. In GitLab's all-remote, values-driven environment, documentation, iteration, and cross-functional partnership are core to how you'll work.
COMPENSATION
- Salary Range: $104,800—$176,400 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY:
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As Senior Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on.
- Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes.
- Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement.
- Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
- Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls.
- Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency.
- Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning.
- Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues.
- Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective.
WHAT YOU'LL BRING
- Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives.
- Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close.
- Strong critical thinking and structured problem-solving skills. You can break down ambiguous problems into clear workstreams and move them forward.
- Strong quantitative and analytical skills. You're highly proficient in Excel or Google Sheets, can build and validate models from scratch, and can translate analysis into clear recommendations and action. Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required.
- Systems thinking and experience using Salesforce for pipeline and renewals reporting. You understand how changes in one part of the go-to-market motion affect others, including how CRM, subscription or entitlement records, quoting, and billing relate to one another, and you design solutions accordingly.
- Sound commercial judgment and an understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
- Strong cross-functional collaboration skills. You build trust with stakeholders at all levels, including field teams and senior leadership, and influence without direct authority.
- Curiosity, sound judgment, and a bias toward action. You learn new domains and tools quickly, move from insight to implementation, and follow through until improvements are adopted and sustained.
ABOUT THE TEAM
You'll work within CX Operations, partnering closely with Renewals and Customer Success leadership, Sales, Finance, Revenue Technology, and Revenue Analytics. These partnerships connect renewal execution with the processes, systems, and data that support it. In GitLab's all-remote, values-driven environment, documentation, iteration, and cross-functional partnership are core to how you'll work.
COMPENSATION
- Salary Range: $104,800—$176,400 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY:
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Renewals Manager Jobs by Experience Level
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Find Renewals Manager JobsRenewals Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Non-Profit & Social Services
What Employers Look For
The qualifications that appear most often in renewals manager jobs.
- 2 or more years of experience managing subscription or contract renewals
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to meet or exceed renewal rate and retention targets
- Experience working cross-functionally with sales, finance, and customer success teams
- Strong written and verbal communication skills for executive-level client conversations
- Bachelor's degree in business, communications, or a related field
Tips for Your Renewals Manager Job Search
Quantify retention metrics on your resume
Renewals managers are evaluated on numbers, so your resume needs them. List your renewal rate, net revenue retention, and churn reduction figures for each role. Hiring managers in this space skip resumes that describe responsibilities without outcomes.
Highlight your CRM and forecasting tool experience
Most renewals manager postings screen for hands-on experience with tools like Salesforce, Gainsight, or ChurnZero. Name each platform you've used and describe what you did in it, whether that's building renewal pipelines, tracking health scores, or generating forecasts.
Apply early to roles that fit
Migrate Mate lists renewals manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings by contract volume and segment
Renewals roles vary widely depending on whether you're managing SMB, mid-market, or enterprise accounts. Filter your search by company size and average contract value so you're applying to roles that match your actual experience, not just the job title.
Prepare a renewal scenario for your interview
Interviewers often ask how you'd handle a customer at risk of churning or a multi-year contract up for renegotiation. Walk them through your discovery process, escalation triggers, and how you've structured conversations to get a signature without discounting unnecessarily.
Negotiate using retention impact, not just tenure
When discussing compensation, tie your ask to the revenue you've protected or grown through renewals. Framing your value around retained ARR or upsell rates is more persuasive in this role than years of experience alone.
Renewals Manager Jobs: Frequently Asked Questions
Which companies are hiring the most renewals managers?
The companies hiring the most renewals managers right now include Copado, GitLab, and Fivetran, with the largest share of openings in Colorado, California, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand is concentrated in SaaS and insurance, where recurring revenue models make dedicated renewals headcount a standard part of the go-to-market team.
How many renewals manager jobs are remote?
About 77% of renewals manager openings are fully remote or hybrid as of November 2026, reflecting how heavily the role relies on digital communication rather than in-person presence. Fully remote availability is highest for roles focused on SMB and mid-market accounts, where customer interactions happen almost entirely over video and email.
How do you become a renewals manager?
Most renewals managers start in customer success, account management, or inside sales, where they build experience managing ongoing client relationships and handling contract conversations. From there, moving into a dedicated renewals role typically requires demonstrating a consistent ability to retain revenue, comfort with forecasting tools, and the ability to run negotiations without heavy support from senior sales staff.
Can you get hired as a renewals manager without direct renewals experience?
Yes, employers will consider candidates without a formal renewals title if your background includes quota-carrying account management, customer success with retention ownership, or inside sales with contract responsibility. The key is framing your existing experience around the outcomes renewals managers are measured on: renewal rates, churn prevention, and revenue retained, rather than just relationship management activities.
What does the renewals manager interview process look like?
Most renewals manager interviews run three to four rounds. A recruiter screen comes first, focused on your background and basic tool familiarity. A hiring manager interview goes deeper on how you manage at-risk accounts and structure renewal conversations. Later rounds often include a role-play or case scenario where you walk through a mock renewal negotiation, followed by a final conversation with a cross-functional stakeholder such as a VP of Customer Success or Finance lead.
Where can I find and apply to renewals manager jobs?
You can find and apply to renewals manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and background, then apply directly to each one that fits.
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