Senior Customer Marketing Manager Jobs in Kentucky

INTRODUCTION

Turn Connections into Bookings. Turn Opportunities into Growth at Courtyard Louisville Downtown.

Our hotel is looking for an experienced Senior Sales Manager who thrives on building lasting partnerships, securing high-value business, and delivering exceptional results.

If you're a strategic thinker with strong industry relationships and a passion for creating unforgettable guest experiences, we want to hear from you.

ROLE AND RESPONSIBILITIES

The Senior Sales Manager HM/OEM is responsible for solicitation, selling and contracting rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues. Continuous outside and inside sales solicitation to grow new group business, efficient and accurate detailing of events as needed from time of booking through event date, communication of details to operational departments in a timely and accurate manner to ensure proper execution of guest needs.

Basic Function:

Sales: The achievement of individual booking goals and the achievement of budgeted hotel group room and related revenue through outside sales activities to grow new business. Building relationships with current clients to maintain and grow existing business. Skillful, efficient and timely response to incoming leads to ensure a high conversion rate on incoming leads and lead sources.

Service: Timely follow up and thorough attention to detail. Negotiating, detailing and administration of required documents for group rooms and related events. This includes, but is not limited to contracts, banquet event orders, payment arrangements and on-site assistance. Effective communication of group details to all hotel departments in a timely and efficient manner. As needed, meet and greet clients at the beginning of event to introduce client to service point of contact for hotel.

This position is responsible for:

• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintain positive guest relations at all times.
• Outside Sales solicitation activities to grow group rooms and related revenue.
• Overnight travel for business related activities as needed.
• Achievement of monthly and quarterly booking goals.
• Proficient use of computer, software and technology.
• Skillfully respond to incoming leads and maximize conversion from all sources.
• Analyze and manage business opportunities to achieve the highest profit margins for department and hotel.
• Creatively sells available hotel space to maximize revenue.
• Obtains rooming lists, catering selection and set-up details from clients.
• Finalizing banquet event orders and contacting customers for final counts as needed.
• Trace files to insure correct payment.
• Proper procedures pre and post function to ensure payment.
• Negotiate and finalizes contracts with in approved Crestline guidelines.
• Communicates with appropriate departments regarding set-up changes and final counts.
• Ensures that guest rooms and meeting rooms are blocked.
• Provide accurate forecasts to operational departments to ensure proper staffing.
• Establishes on-site customer contact as needed and introduces customer to the service staff.
• Follows up with clients after each function to insure satisfaction and solicit for additional business.
• Ensure proper usage and that all required information is entered into sales software including all significant client communication.
• Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team.
• Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental goals are met.
• Ensures Business Plan and related action plans are executed as established.
• Position may be required to occasionally work flexible hours and weekends.
• Other responsibilities as assigned by Supervisor.

EDUCATION & EXPERIENCE

Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills, and abilities. Conference center experience preferred.

LOCATION

Address: 100 South Second Street Louisville, KY - 40202

Brand: Courtyard Louisville Downtown

Property Number: 361