Senior Learning Consultant Jobs in Virginia
Senior Learning Consultant jobs in Virginia are concentrated in the government contracting, defense, federal civilian, and higher education sectors, with demand running from instructional design associates through senior-level learning architects. The Northern Virginia corridor around Arlington, Reston, and McLean anchors the most activity, with Richmond and Virginia Beach rounding out the major hiring markets. Booz Allen Hamilton, Leidos, and the George Mason University system are among the established employers with ongoing senior learning consultant needs in the state. The most sought-after specialties are eLearning development, workforce transformation, and leadership development programs tied to federal clients. Find a role that fits below and apply directly.
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Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking an innovative and forward-thinking Manager, Learning & Enablement Consultant for AI (Card Ops AI Readiness Lead) to consult, design, and implement a comprehensive training, change management, and adoption agenda to integrate Artificial Intelligence (AI) and Generative AI into our associates daily routines.
In this role, you will seamlessly connect business objectives and AI tech intent with impactful, learner-centered experiences and change campaigns. You will liaise with enterprise learning and change leads to leverage scalable resources while customizing strategies to meet the nuanced needs of Card Operations. Whether your background is in AI enablement, learning strategy, management consulting, or change management, your ability to build alignment, drive cultural shifts, and foster AI fluency will be critical to transforming frontline performance in the flow of work.
Who We Are Looking For
The ideal candidate for this role is a/an:
- AI Enablement & Strategic Learning Partner: Anticipates future operational learning and adoption needs by staying current with Gen AI tools and design trends. Thinks and solves problems systemically, balancing long-term AI vision with execution rigor to bring structure to ambiguity while managing competing operational priorities.
- Change & Cultural Transformation SME: Deep expert in change management, adoption strategies, and change communications techniques. Crafts campaign-like strategies to drive the knowledge, skills, and mindset shifts required for associates and leaders to confidently embrace AI in their day-to-day operations.
- Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Leverages and reuses scalable enterprise assets while tailoring solutions for frontline agents and leaders.
- Product, Program & Campaign Manager: Applies iteration, experimentation, and continuous feedback loops to refine enablement solutions. Effectively manages project scope, timelines, and rollout campaigns while monitoring operational results, mitigating risks, and updating stakeholders on progress.
- Insight-Driven & Measurement-Focused: Uses data and analytics to craft a robust readiness measurement strategy. Continuously evaluates training, change, and communication efficacy to optimize AI usage, boost associate performance, and ensure measurable business outcomes.
- Operational Storyteller & Relationship Manager: Cultivates trusted advisor relationships with frontline leaders and Accountable Executives. Communicates complex technical concepts with clarity to both technical and non-technical audiences, sharing compelling narrative updates and best practices across teams.
Key Responsibilities
Operational AI Readiness Campaign
- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Strategic Learning & Change Consultation
- Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline operational realities.
- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.
Enterprise Integration & Best Practice Sharing
- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
- Scale and reuse enterprise content where applicable, while customizing methodologies to address unique Card Ops workflows and compliance guidelines.
Measurement Strategy & Continuous Improvement
- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
- Establish real-time feedback loops to continuously adapt training, change, and communication strategies based on associate feedback and tool telemetry.
Frontline Leader Enablement & Engagement
- Partner across Learning, Knowledge, and Change Management to ensure seamless alignment across all frontline leader communications, training, and engagement activities.
- Equip call center and back-office team leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.
What You Need to Be Successful
- AI Fluency: Active user of Generative AI tools with a strong understanding of AI applications, prompt engineering concepts, and tech-centric learning workflows.
- Operations Business Acumen: Deep familiarity with frontline operations, including a clear understanding of a "day/week in the life" of call center agents, back-office support agents, and operational team leaders.
- Instructional Design & Adult Learning Expertise: Proven capability in adult learning principles, instructional design, and micro-learning formats delivered in the flow of work.
- Change Management & Communication Mastery: Expert-level mastery of change management frameworks, stakeholder management, and high-impact multi-channel communication techniques.
- Cross-Functional Leadership: Strong influencing skills with a proven track record of driving cross-functional alignment in complex, matrixed environments.
- Agile Program Execution: Ability to lead through ambiguity, manage competing priorities, drive initiatives to completion, and iterate rapidly based on performance metrics.
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
- At least 1 year of experience in learning and change strategy creation
Preferred Qualifications:
- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership
- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers
- 3+ years of experience in strategy creation for technology adoption or digital transformation
- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies
- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Learning ManagerMcLean, VA: $134,400 - $153,300 for Learning Manager
Plano, TX: $122,100 - $139,400 for Learning Manager
Richmond, VA: $122,100 - $139,400 for Learning Manager
Riverwoods, IL: $122,100 - $139,400 for Learning Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Learning & Enablement Consultant for AI (Hybrid)Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking an innovative and forward-thinking Manager, Learning & Enablement Consultant for AI (Card Ops AI Readiness Lead) to consult, design, and implement a comprehensive training, change management, and adoption agenda to integrate Artificial Intelligence (AI) and Generative AI into our associates daily routines.
In this role, you will seamlessly connect business objectives and AI tech intent with impactful, learner-centered experiences and change campaigns. You will liaise with enterprise learning and change leads to leverage scalable resources while customizing strategies to meet the nuanced needs of Card Operations. Whether your background is in AI enablement, learning strategy, management consulting, or change management, your ability to build alignment, drive cultural shifts, and foster AI fluency will be critical to transforming frontline performance in the flow of work.
Who We Are Looking For
The ideal candidate for this role is a/an:
- AI Enablement & Strategic Learning Partner: Anticipates future operational learning and adoption needs by staying current with Gen AI tools and design trends. Thinks and solves problems systemically, balancing long-term AI vision with execution rigor to bring structure to ambiguity while managing competing operational priorities.
- Change & Cultural Transformation SME: Deep expert in change management, adoption strategies, and change communications techniques. Crafts campaign-like strategies to drive the knowledge, skills, and mindset shifts required for associates and leaders to confidently embrace AI in their day-to-day operations.
- Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Leverages and reuses scalable enterprise assets while tailoring solutions for frontline agents and leaders.
- Product, Program & Campaign Manager: Applies iteration, experimentation, and continuous feedback loops to refine enablement solutions. Effectively manages project scope, timelines, and rollout campaigns while monitoring operational results, mitigating risks, and updating stakeholders on progress.
- Insight-Driven & Measurement-Focused: Uses data and analytics to craft a robust readiness measurement strategy. Continuously evaluates training, change, and communication efficacy to optimize AI usage, boost associate performance, and ensure measurable business outcomes.
- Operational Storyteller & Relationship Manager: Cultivates trusted advisor relationships with frontline leaders and Accountable Executives. Communicates complex technical concepts with clarity to both technical and non-technical audiences, sharing compelling narrative updates and best practices across teams.
Key Responsibilities
Operational AI Readiness Campaign
- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Strategic Learning & Change Consultation
- Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline operational realities.
- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.
Enterprise Integration & Best Practice Sharing
- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
- Scale and reuse enterprise content where applicable, while customizing methodologies to address unique Card Ops workflows and compliance guidelines.
Measurement Strategy & Continuous Improvement
- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
- Establish real-time feedback loops to continuously adapt training, change, and communication strategies based on associate feedback and tool telemetry.
Frontline Leader Enablement & Engagement
- Partner across Learning, Knowledge, and Change Management to ensure seamless alignment across all frontline leader communications, training, and engagement activities.
- Equip call center and back-office team leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.
What You Need to Be Successful
- AI Fluency: Active user of Generative AI tools with a strong understanding of AI applications, prompt engineering concepts, and tech-centric learning workflows.
- Operations Business Acumen: Deep familiarity with frontline operations, including a clear understanding of a "day/week in the life" of call center agents, back-office support agents, and operational team leaders.
- Instructional Design & Adult Learning Expertise: Proven capability in adult learning principles, instructional design, and micro-learning formats delivered in the flow of work.
- Change Management & Communication Mastery: Expert-level mastery of change management frameworks, stakeholder management, and high-impact multi-channel communication techniques.
- Cross-Functional Leadership: Strong influencing skills with a proven track record of driving cross-functional alignment in complex, matrixed environments.
- Agile Program Execution: Ability to lead through ambiguity, manage competing priorities, drive initiatives to completion, and iterate rapidly based on performance metrics.
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
- At least 1 year of experience in learning and change strategy creation
Preferred Qualifications:
- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership
- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers
- 3+ years of experience in strategy creation for technology adoption or digital transformation
- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies
- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Learning ManagerMcLean, VA: $134,400 - $153,300 for Learning Manager
Plano, TX: $122,100 - $139,400 for Learning Manager
Richmond, VA: $122,100 - $139,400 for Learning Manager
Riverwoods, IL: $122,100 - $139,400 for Learning Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking an innovative and forward-thinking Manager, Learning & Enablement Consultant for AI (Card Ops AI Readiness Lead) to consult, design, and implement a comprehensive training, change management, and adoption agenda to integrate Artificial Intelligence (AI) and Generative AI into our associates daily routines.
In this role, you will seamlessly connect business objectives and AI tech intent with impactful, learner-centered experiences and change campaigns. You will liaise with enterprise learning and change leads to leverage scalable resources while customizing strategies to meet the nuanced needs of Card Operations. Whether your background is in AI enablement, learning strategy, management consulting, or change management, your ability to build alignment, drive cultural shifts, and foster AI fluency will be critical to transforming frontline performance in the flow of work.
Who We Are Looking For
The ideal candidate for this role is a/an:
- AI Enablement & Strategic Learning Partner: Anticipates future operational learning and adoption needs by staying current with Gen AI tools and design trends. Thinks and solves problems systemically, balancing long-term AI vision with execution rigor to bring structure to ambiguity while managing competing operational priorities.
- Change & Cultural Transformation SME: Deep expert in change management, adoption strategies, and change communications techniques. Crafts campaign-like strategies to drive the knowledge, skills, and mindset shifts required for associates and leaders to confidently embrace AI in their day-to-day operations.
- Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Leverages and reuses scalable enterprise assets while tailoring solutions for frontline agents and leaders.
- Product, Program & Campaign Manager: Applies iteration, experimentation, and continuous feedback loops to refine enablement solutions. Effectively manages project scope, timelines, and rollout campaigns while monitoring operational results, mitigating risks, and updating stakeholders on progress.
- Insight-Driven & Measurement-Focused: Uses data and analytics to craft a robust readiness measurement strategy. Continuously evaluates training, change, and communication efficacy to optimize AI usage, boost associate performance, and ensure measurable business outcomes.
- Operational Storyteller & Relationship Manager: Cultivates trusted advisor relationships with frontline leaders and Accountable Executives. Communicates complex technical concepts with clarity to both technical and non-technical audiences, sharing compelling narrative updates and best practices across teams.
Key Responsibilities
Operational AI Readiness Campaign
- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Strategic Learning & Change Consultation
- Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline operational realities.
- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.
Enterprise Integration & Best Practice Sharing
- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
- Scale and reuse enterprise content where applicable, while customizing methodologies to address unique Card Ops workflows and compliance guidelines.
Measurement Strategy & Continuous Improvement
- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
- Establish real-time feedback loops to continuously adapt training, change, and communication strategies based on associate feedback and tool telemetry.
Frontline Leader Enablement & Engagement
- Partner across Learning, Knowledge, and Change Management to ensure seamless alignment across all frontline leader communications, training, and engagement activities.
- Equip call center and back-office team leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.
What You Need to Be Successful
- AI Fluency: Active user of Generative AI tools with a strong understanding of AI applications, prompt engineering concepts, and tech-centric learning workflows.
- Operations Business Acumen: Deep familiarity with frontline operations, including a clear understanding of a "day/week in the life" of call center agents, back-office support agents, and operational team leaders.
- Instructional Design & Adult Learning Expertise: Proven capability in adult learning principles, instructional design, and micro-learning formats delivered in the flow of work.
- Change Management & Communication Mastery: Expert-level mastery of change management frameworks, stakeholder management, and high-impact multi-channel communication techniques.
- Cross-Functional Leadership: Strong influencing skills with a proven track record of driving cross-functional alignment in complex, matrixed environments.
- Agile Program Execution: Ability to lead through ambiguity, manage competing priorities, drive initiatives to completion, and iterate rapidly based on performance metrics.
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
- At least 1 year of experience in learning and change strategy creation
Preferred Qualifications:
- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership
- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers
- 3+ years of experience in strategy creation for technology adoption or digital transformation
- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies
- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Learning ManagerMcLean, VA: $134,400 - $153,300 for Learning Manager
Plano, TX: $122,100 - $139,400 for Learning Manager
Richmond, VA: $122,100 - $139,400 for Learning Manager
Riverwoods, IL: $122,100 - $139,400 for Learning Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Learning & Enablement Consultant for AI (Hybrid)Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking an innovative and forward-thinking Manager, Learning & Enablement Consultant for AI (Card Ops AI Readiness Lead) to consult, design, and implement a comprehensive training, change management, and adoption agenda to integrate Artificial Intelligence (AI) and Generative AI into our associates daily routines.
In this role, you will seamlessly connect business objectives and AI tech intent with impactful, learner-centered experiences and change campaigns. You will liaise with enterprise learning and change leads to leverage scalable resources while customizing strategies to meet the nuanced needs of Card Operations. Whether your background is in AI enablement, learning strategy, management consulting, or change management, your ability to build alignment, drive cultural shifts, and foster AI fluency will be critical to transforming frontline performance in the flow of work.
Who We Are Looking For
The ideal candidate for this role is a/an:
- AI Enablement & Strategic Learning Partner: Anticipates future operational learning and adoption needs by staying current with Gen AI tools and design trends. Thinks and solves problems systemically, balancing long-term AI vision with execution rigor to bring structure to ambiguity while managing competing operational priorities.
- Change & Cultural Transformation SME: Deep expert in change management, adoption strategies, and change communications techniques. Crafts campaign-like strategies to drive the knowledge, skills, and mindset shifts required for associates and leaders to confidently embrace AI in their day-to-day operations.
- Cross-Functional Collaborator & Liaison: Thrives in matrixed environments, serving as a vital bridge between the AI in Ops Tiger Team, Community of Practice (COP) leads, enterprise learning/change leads, and Card Ops Chief of Staff (COS) teams. Leverages and reuses scalable enterprise assets while tailoring solutions for frontline agents and leaders.
- Product, Program & Campaign Manager: Applies iteration, experimentation, and continuous feedback loops to refine enablement solutions. Effectively manages project scope, timelines, and rollout campaigns while monitoring operational results, mitigating risks, and updating stakeholders on progress.
- Insight-Driven & Measurement-Focused: Uses data and analytics to craft a robust readiness measurement strategy. Continuously evaluates training, change, and communication efficacy to optimize AI usage, boost associate performance, and ensure measurable business outcomes.
- Operational Storyteller & Relationship Manager: Cultivates trusted advisor relationships with frontline leaders and Accountable Executives. Communicates complex technical concepts with clarity to both technical and non-technical audiences, sharing compelling narrative updates and best practices across teams.
Key Responsibilities
Operational AI Readiness Campaign
- Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
- Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Strategic Learning & Change Consultation
- Provide always-on consultation and strategy refinement to bridge audience needs, stakeholder expectations, and frontline operational realities.
- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.
Enterprise Integration & Best Practice Sharing
- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
- Scale and reuse enterprise content where applicable, while customizing methodologies to address unique Card Ops workflows and compliance guidelines.
Measurement Strategy & Continuous Improvement
- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
- Establish real-time feedback loops to continuously adapt training, change, and communication strategies based on associate feedback and tool telemetry.
Frontline Leader Enablement & Engagement
- Partner across Learning, Knowledge, and Change Management to ensure seamless alignment across all frontline leader communications, training, and engagement activities.
- Equip call center and back-office team leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.
What You Need to Be Successful
- AI Fluency: Active user of Generative AI tools with a strong understanding of AI applications, prompt engineering concepts, and tech-centric learning workflows.
- Operations Business Acumen: Deep familiarity with frontline operations, including a clear understanding of a "day/week in the life" of call center agents, back-office support agents, and operational team leaders.
- Instructional Design & Adult Learning Expertise: Proven capability in adult learning principles, instructional design, and micro-learning formats delivered in the flow of work.
- Change Management & Communication Mastery: Expert-level mastery of change management frameworks, stakeholder management, and high-impact multi-channel communication techniques.
- Cross-Functional Leadership: Strong influencing skills with a proven track record of driving cross-functional alignment in complex, matrixed environments.
- Agile Program Execution: Ability to lead through ambiguity, manage competing priorities, drive initiatives to completion, and iterate rapidly based on performance metrics.
Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles
- At least 2 years of experience in learning design, knowledge management, or change management
- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies
- At least 1 year of experience in project, program, or campaign management
- At least 1 year of experience in learning and change strategy creation
Preferred Qualifications:
- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership
- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers
- 3+ years of experience in strategy creation for technology adoption or digital transformation
- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies
- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $122,100 - $139,400 for Learning ManagerMcLean, VA: $134,400 - $153,300 for Learning Manager
Plano, TX: $122,100 - $139,400 for Learning Manager
Richmond, VA: $122,100 - $139,400 for Learning Manager
Riverwoods, IL: $122,100 - $139,400 for Learning Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Find JobsSenior Learning Consultant Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Senior Learning Consultant Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in senior learning consultant jobs across Virginia.
- Bachelor's degree in instructional design, education, organizational development, or a related field
- Five or more years of experience designing and delivering corporate or government learning programs
- Proficiency with eLearning authoring tools such as Articulate Storyline or Adobe Captivate
- Experience supporting federal government or defense contractor training programs in Virginia
- Strong facilitation and stakeholder management skills for enterprise-level consulting engagements
- Familiarity with ADDIE, SAM, or other instructional design frameworks used in professional settings
Senior Learning Consultant Jobs in Virginia: Frequently Asked Questions
How do you become a senior learning consultant in Virginia?
The typical Virginia path starts with a bachelor's degree in instructional design, adult education, or organizational development, followed by several years in learning and development roles. Virginia does not require a state-issued license for this position. Many candidates strengthen their candidacy with credentials such as the ATD Certified Professional in Talent Development or a project management certification, both recognized by Virginia's large federal contracting employers. Experience with government or defense clients accelerates advancement significantly in this market.
How much do senior learning consultants make in Virginia?
Senior learning consultants in Virginia earn a median of about $77,690 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $41,870 for the lowest 10% to over $130,180 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior learning consultants in Virginia?
Employers hiring senior learning consultants in Virginia right now include Capital One, Amazon Web Services, and Meridian Knowledge Solutions, based on current listings on Migrate Mate as of November 2026. Virginia's dense federal contracting community in Northern Virginia means a significant share of openings are with defense and technology firms supporting government agency training mandates.
Which Virginia cities have the most senior learning consultant jobs?
McLean, Herndon, and Richmond are the Virginia cities with the most senior learning consultant openings. Northern Virginia dominates because of the concentration of federal agencies, defense contractors, and technology firms headquartered in and around the Beltway, while Richmond draws from state government, financial services, and major healthcare systems, and Virginia Beach reflects demand from military installations and regional employers.
Are there remote senior learning consultant jobs in Virginia?
Yes, and more than most fields. Senior learning consultant work is largely design-based and deliverable-driven, making it well-suited to remote arrangements. About 67% of senior learning consultant openings tied to Virginia are remote or hybrid as of November 2026, reflecting the desk-based nature of instructional design, curriculum development, and virtual facilitation. Roles requiring on-site delivery for classified federal programs are more likely to require in-person presence.
How can I get hired as a senior learning consultant in Virginia with little or no experience?
The most realistic entry path is through an instructional design coordinator or learning specialist role at a Virginia federal contractor or large healthcare system. Employers such as Booz Allen Hamilton and Leidos regularly bring in junior learning professionals who move into senior consulting tracks. Building a portfolio with eLearning samples created in Articulate Storyline or a comparable tool gives candidates an immediate edge. Adjacent roles in training facilitation, HR generalist work, or curriculum writing at Virginia community colleges also provide a recognized on-ramp into the field.
Where can I find and apply to senior learning consultant jobs in Virginia?
You can find and apply to senior learning consultant jobs in Virginia on Migrate Mate, which lists current Virginia openings. Search the available roles, find one that fits your background and location preference, and apply directly.
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