Senior Quality Manager Jobs in Connecticut
Senior Quality Manager jobs in Connecticut are concentrated in aerospace, defense, medical devices, and precision manufacturing, with active hiring from Hartford and New Haven through the Bridgeport and Stamford corridor. Major employers with a lasting Connecticut presence, including Pratt & Whitney, Sikorsky, and Cigna, regularly seek senior quality managers to lead compliance, audit, and process improvement programs. The most in-demand specialties are AS9100 and ISO 13485 quality systems, supplier quality oversight, and regulatory affairs. Find a role that fits below and apply directly.
Find Senior Quality Manager JobsOverview
Open roles22
Top employerCooperSurgical
Top cityTrumbull, CT
Cities hiring14
Work type80% On-site
Top industryBiotechnology
Showing 5 of 22+ Senior Quality Manager jobs
Quality Enablement, Senior Manager
We won't show you this job again
Added 1d ago
Crum & Forster
Quality Enablement, Senior Manager
Glastonbury, Connecticut
Added 1d ago
Senior Supplier Quality Engineer
We won't show you this job again
Added 4d ago
CooperCompanies
Senior Supplier Quality Engineer
Trumbull, Connecticut
Added 4d ago
Sr. Quality Engineer
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Added 1w ago
Schneider Electric
Sr. Quality Engineer
New Haven, Connecticut
Added 1w ago
Senior Quality Engineer
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Added 2w ago
CACI International
Senior Quality Engineer
Danbury, Connecticut
Added 2w ago
Senior Quality Assurance Engineer
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Added 3w ago
Chromalloy
Senior Quality Assurance Engineer
Windsor, Connecticut
Added 3w ago
Added 1d ago
Quality Enablement, Senior Manager
Crum & Forster·Glastonbury, Connecticut
Job functions:
$83k - $121k/yr
Remote (US)
Bachelor's degree in business
Job Description
Crum & Forster Company Overview:
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International, a Crum & Forster company, is hiring for a Quality Enablement Manager.
Job Description:
The Quality Enablement Senior Manager serves as the business owner for technology-enabled quality assurance, which includes transcript quality, conversation insights, AI control governance and quality workflow optimization across Travel Insured International’s contact center and claims operations. This role is responsible for ensuring quality outputs are accurate, trusted, governed, and operationally useful. The Manager leads standards, optimization, adoption, and continuous improvement efforts while overseeing a team supporting quality activities. This position partners closely with Operations, Claims, Training, IT, Marketing, Customer Insights, and vendor partners to improve quality outcomes, strengthen governance, and translate quality data into measurable business value.
What YOU will do:
What YOU will bring to C&F:
#LI-MS
#LI-REMOTE
What C&F will bring to you:
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,700 to a maximum of $121,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International, a Crum & Forster company, is hiring for a Quality Enablement Manager.
The Quality Enablement Senior Manager serves as the business owner for technology-enabled quality assurance, which includes transcript quality, conversation insights, AI control governance and quality workflow optimization across Travel Insured International’s contact center and claims operations. This role is responsible for ensuring quality outputs are accurate, trusted, governed, and operationally useful. The Manager leads standards, optimization, adoption, and continuous improvement efforts while overseeing a team supporting quality activities. This position partners closely with Operations, Claims, Training, IT, Marketing, Customer Insights, and vendor partners to improve quality outcomes, strengthen governance, and translate quality data into measurable business value.
What YOU will do:
- Own the business effectiveness of technology-enabled quality monitoring, transcript workflows, and conversation insight capabilities.
- Review and improve output quality, usability, and alignment with business needs.
- Ensure a closed feedback loop of error detection and correction.
- Identify recurring issues, workflow gaps, and quality risks, and drive remediation.
- Monitor key performance indicators such as transcript usability, scoring accuracy, calibration consistency, and issue trends.
- Define and maintain standards for acceptable quality outputs across operational, coaching, analytics, and compliance-related use cases.
- Create practical guidelines for how quality output should be used, reviewed, and validated with a hybrid quality model of human and AI.
- Maintain documentation, controls, issue tracking, and governance practices for quality enablement workflows.
- Translate quality data and conversation trends into actionable insights for Operations, Claims, Training, Marketing, and Customer Insights.
- Identify customer pain points, service friction, coaching opportunities, and process improvement themes.
- Develop and present scorecards, dashboards, and business updates that demonstrate performance, adoption, and value realization.
- Provide day-to-day leadership and oversight for a team supporting Quality Management and enablement workflows.
- Set priorities, assign work, monitor quality of output, and ensure timely follow-up on issues and enhancements.
- Coach and develop team members to build consistency, accountability, and capability.
- Support a collaborative, service-oriented, and improvement-focused team environment.
- Oversee business-side configuration, workflow optimization, and operational support for quality enablement tools and processes.
- Ensure updates, enhancements, and changes are tested, documented, and communicated effectively.
- Other duties as assigned.
What YOU will bring to C&F:
- Bachelor’s degree in Business, Analytics, Information Systems, Computer Science, or related field, or equivalent experience.
- 8+ years of experience is required, preferably in quality assurance, contact center operations, claims operations, business analytics, or related operational functions.
- 2+ years of experience in leading people is required.
- Insurance industry experience required.
- Experience with quality monitoring tools, speech analytics, conversation intelligence platforms, or operational dashboards required.
- Experience evaluating transcripts, summaries, classifications, automated scoring, or similar outputs required.
- Strong analytical, communication, and problem-solving skills.
- Ability to translate findings into clear business language.
- Ability to define standards, measure outcomes, and drive adoption across teams.
- Leadership and accountability
- Analytical thinking and attention to detail
- Strong communication and presentation skills
- Collaboration and partnership mindset
- Sound business judgment
- Adaptability and continuous improvement focus
- Technical aptitude with quality and analytics platforms
#LI-MS
#LI-REMOTE
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,700 to a maximum of $121,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
Crum & Forster
Quality Enablement, Senior Manager
Glastonbury, Connecticut
Added 1d ago
Job functions:
$83k - $121k/yr
Remote (US)
Bachelor's degree in business
Job Description
Crum & Forster Company Overview:
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International, a Crum & Forster company, is hiring for a Quality Enablement Manager.
Job Description:
The Quality Enablement Senior Manager serves as the business owner for technology-enabled quality assurance, which includes transcript quality, conversation insights, AI control governance and quality workflow optimization across Travel Insured International’s contact center and claims operations. This role is responsible for ensuring quality outputs are accurate, trusted, governed, and operationally useful. The Manager leads standards, optimization, adoption, and continuous improvement efforts while overseeing a team supporting quality activities. This position partners closely with Operations, Claims, Training, IT, Marketing, Customer Insights, and vendor partners to improve quality outcomes, strengthen governance, and translate quality data into measurable business value.
What YOU will do:
What YOU will bring to C&F:
#LI-MS
#LI-REMOTE
What C&F will bring to you:
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,700 to a maximum of $121,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
Travel Insured International, a Crum & Forster company, is hiring for a Quality Enablement Manager.
The Quality Enablement Senior Manager serves as the business owner for technology-enabled quality assurance, which includes transcript quality, conversation insights, AI control governance and quality workflow optimization across Travel Insured International’s contact center and claims operations. This role is responsible for ensuring quality outputs are accurate, trusted, governed, and operationally useful. The Manager leads standards, optimization, adoption, and continuous improvement efforts while overseeing a team supporting quality activities. This position partners closely with Operations, Claims, Training, IT, Marketing, Customer Insights, and vendor partners to improve quality outcomes, strengthen governance, and translate quality data into measurable business value.
What YOU will do:
- Own the business effectiveness of technology-enabled quality monitoring, transcript workflows, and conversation insight capabilities.
- Review and improve output quality, usability, and alignment with business needs.
- Ensure a closed feedback loop of error detection and correction.
- Identify recurring issues, workflow gaps, and quality risks, and drive remediation.
- Monitor key performance indicators such as transcript usability, scoring accuracy, calibration consistency, and issue trends.
- Define and maintain standards for acceptable quality outputs across operational, coaching, analytics, and compliance-related use cases.
- Create practical guidelines for how quality output should be used, reviewed, and validated with a hybrid quality model of human and AI.
- Maintain documentation, controls, issue tracking, and governance practices for quality enablement workflows.
- Translate quality data and conversation trends into actionable insights for Operations, Claims, Training, Marketing, and Customer Insights.
- Identify customer pain points, service friction, coaching opportunities, and process improvement themes.
- Develop and present scorecards, dashboards, and business updates that demonstrate performance, adoption, and value realization.
- Provide day-to-day leadership and oversight for a team supporting Quality Management and enablement workflows.
- Set priorities, assign work, monitor quality of output, and ensure timely follow-up on issues and enhancements.
- Coach and develop team members to build consistency, accountability, and capability.
- Support a collaborative, service-oriented, and improvement-focused team environment.
- Oversee business-side configuration, workflow optimization, and operational support for quality enablement tools and processes.
- Ensure updates, enhancements, and changes are tested, documented, and communicated effectively.
- Other duties as assigned.
What YOU will bring to C&F:
- Bachelor’s degree in Business, Analytics, Information Systems, Computer Science, or related field, or equivalent experience.
- 8+ years of experience is required, preferably in quality assurance, contact center operations, claims operations, business analytics, or related operational functions.
- 2+ years of experience in leading people is required.
- Insurance industry experience required.
- Experience with quality monitoring tools, speech analytics, conversation intelligence platforms, or operational dashboards required.
- Experience evaluating transcripts, summaries, classifications, automated scoring, or similar outputs required.
- Strong analytical, communication, and problem-solving skills.
- Ability to translate findings into clear business language.
- Ability to define standards, measure outcomes, and drive adoption across teams.
- Leadership and accountability
- Analytical thinking and attention to detail
- Strong communication and presentation skills
- Collaboration and partnership mindset
- Sound business judgment
- Adaptability and continuous improvement focus
- Technical aptitude with quality and analytics platforms
#LI-MS
#LI-REMOTE
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,700 to a maximum of $121,200. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
See All 22 Senior Quality Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Senior Quality Manager JobsSenior Quality Manager Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Trumbull
6 jobsOxford
2 jobsDanbury
2 jobsStratford
2 jobsWindsor
1 jobHartford
1 jobWestport
1 jobNew Haven
1 jobBloomfield
1 jobBridgeport
1 jobRidgefield
1 jobEast Granby
1 jobGlastonbury
1 jobNorth Haven
1 jobSenior Quality Manager Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
- Manufacturing
- Medical Devices
- Electronics & Hardware
What Connecticut Employers Look For
The qualifications that appear most often in senior quality manager jobs across Connecticut.
- Bachelor's degree in engineering, manufacturing, or a related technical discipline required
- ASQ Certified Quality Manager or Certified Quality Engineer credential strongly preferred
- Seven or more years of progressive quality management experience in manufacturing or regulated industries
- Demonstrated experience with AS9100, ISO 9001, or FDA 21 CFR quality management standards
- Proven ability to lead cross-functional teams and manage direct reports across quality functions
- Experience conducting internal audits, CAPA processes, and supplier qualification programs
Senior Quality Manager Jobs in Connecticut: Frequently Asked Questions
How do you become a senior quality manager in Connecticut?
Most senior quality manager roles in Connecticut require a bachelor's degree in engineering or a related technical field plus several years of quality leadership experience in aerospace, defense, medical devices, or advanced manufacturing. Connecticut does not require a state-issued license for this role, but employers strongly favor candidates holding ASQ certifications such as the Certified Quality Manager or Certified Quality Engineer. Building experience in ISO or AS9100 environments at Connecticut manufacturers accelerates the path to a senior-level appointment.
How much do senior quality managers make in Connecticut?
Senior quality managers in Connecticut earn a median of about $134,780 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $91,360 for the lowest 10% to over $202,560 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior quality managers in Connecticut?
Connecticut senior quality manager roles are posted by CooperSurgical, PTA Plastics, and CooperCompanies and others right now, based on current listings on Migrate Mate as of August 2026. Connecticut's concentration of aerospace, defense, and medical device manufacturers means hiring tends to cluster around anchor employers with large quality and compliance organizations.
Which Connecticut cities have the most senior quality manager jobs?
Trumbull, Oxford, and Danbury have the most senior quality manager openings in Connecticut. The Hartford area drives volume through its dense cluster of aerospace and defense contractors, while New Haven's biomedical and manufacturing base and the Bridgeport-Stamford corridor's corporate headquarters and regulated-industry presence account for openings in those markets.
Are there remote senior quality manager jobs in Connecticut?
Yes, but they're rare. Senior quality manager work is largely hands-on, requiring physical presence on the production floor, in supplier facilities, or in regulated labs, so most Connecticut postings are on-site or hybrid at best. About 20% of senior quality manager openings tied to Connecticut are remote or hybrid as of August 2026, with the remote portion concentrated in roles focused on quality systems documentation, supplier audits, or regulatory strategy rather than direct manufacturing oversight.
How can I get hired as a senior quality manager in Connecticut with little or no experience?
The most realistic entry path is moving into a quality engineer or quality assurance specialist role at a Connecticut aerospace or medical device manufacturer and building toward senior status from there. Large Connecticut employers such as Pratt & Whitney and Sikorsky offer rotational and development programs that place early-career engineers inside quality functions. Earning an ASQ Certified Quality Engineer credential while working in an entry-level inspection or quality technician role signals commitment to the discipline and makes lateral moves into quality management far more achievable.
Where can I find and apply to senior quality manager jobs in Connecticut?
You can find and apply to senior quality manager jobs in Connecticut on Migrate Mate, which lists current Connecticut openings. Search the available roles, find the ones that fit your experience and location, and apply directly to each employer.
See All 22 Senior Quality Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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