Senior Technical Support Specialist Jobs in Washington
Senior Technical Support Specialist jobs in Washington are open across Seattle, Olympia, and Bellevue and other Washington metros, with employers like Providence, State of Washington, and Amazon hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 31+ Senior Technical Support Specialist jobs
About The Role
We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms.
Key Responsibilities
- Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
- Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
- Partner with Deployed Engineering to support critical enterprise customers.
- Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
- Lead post-mortems for critical incidents and feed learnings back into product and documentation.
- Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
- Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
- Mentor and coach other support engineers.
How To Be Successful In This Role
- 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python. Bonus if you have TypeScript experience.
- Hands-on knowledge of Kubernetes and Docker.
- Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
- Experience supporting enterprise customers and collaborating with engineering on complex escalations.
- A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
- High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Location
: Remote, must be in Central or Pacific time zone
Compensation
- Annual salary range: $130,000 - $195,000 USD
About The Role
We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms.
Key Responsibilities
- Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
- Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
- Partner with Deployed Engineering to support critical enterprise customers.
- Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
- Lead post-mortems for critical incidents and feed learnings back into product and documentation.
- Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
- Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
- Mentor and coach other support engineers.
How To Be Successful In This Role
- 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
- Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
- Programming experience with Python. Bonus if you have TypeScript experience.
- Hands-on knowledge of Kubernetes and Docker.
- Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
- Experience supporting enterprise customers and collaborating with engineering on complex escalations.
- A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
- High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Location
: Remote, must be in Central or Pacific time zone
Compensation
- Annual salary range: $130,000 - $195,000 USD
See All 31 Senior Technical Support Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsSenior Technical Support Specialist Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Senior Technical Support Specialist Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Providence3
- State of Washington3
- Amazon2
- King County, WA2
- NVIDIA2
Top Industries Hiring
- Technology & Software10
- Government & Public Sector5
- Agriculture & Farming3
- Electronics & Hardware2
- Energy2
What Washington Employers Look For
The qualifications that appear most often in senior technical support specialist jobs across Washington.
- 5 or more years of technical support or systems administration experience
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
- Experience supporting cloud platforms such as AWS, Microsoft Azure, or Google Cloud
- ITIL Foundation certification or demonstrated familiarity with ITIL service management practices
- Ability to mentor junior support staff and lead escalation calls with enterprise clients
Senior Technical Support Specialist Jobs in Washington: Frequently Asked Questions
How many senior technical support specialist jobs are there in Washington?
There are 31+ senior technical support specialist openings in Washington on Migrate Mate as of June 2026, with the most roles in Seattle, Olympia, and Bellevue. New positions post regularly as employers across Washington hire.
Which Washington cities have the most senior technical support specialist jobs?
Seattle, Olympia, and Bellevue have the most senior technical support specialist openings in Washington right now, with additional roles spread across smaller metros statewide.
Which companies hire senior technical support specialists in Washington?
Employers hiring senior technical support specialists in Washington include Providence, State of Washington, and Amazon, based on current listings on Migrate Mate as of June 2026.
Are there remote senior technical support specialist jobs in Washington?
Yes. About 55% of senior technical support specialist openings tied to Washington are remote or hybrid as of June 2026. The rest are on-site roles based in Washington metros.
How do I apply for senior technical support specialist jobs in Washington?
You can apply to senior technical support specialist jobs in Washington directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Washington location, then apply to each one that fits.
See All 31 Senior Technical Support Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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