Service Delivery Manager Jobs in Wilmington, DE

Job Responsibilities:

• Project & Program Delivery
  • Develop and execute comprehensive project plans, integrating technical requirements, resource allocation, and timelines to ensure on-time delivery.
  • Lead and manage complex technical and product initiatives, ensuring alignment with strategic business objectives.
  • Facilitate project breakdown sessions, synchronize plans with product roadmaps, and escalate risks/issues to leadership.
  • Ensure disciplined use and hygiene of project management tools (e.g., JIRA, Jira Align) and maintain up-to-date documentation and tracking.
• Release & Change Management
  • Create and manage release calendars and schedules, coordinating across development, QA, operations, and business teams.
  • Serve as the primary point of contact for program and release activities, ensuring stakeholder alignment and readiness.
  • Review epics and stories for alignment with release dates and fix versions; ensure timely distribution of release notes.
  • Oversee change controls and maintain accurate records of release notes, change logs, and lessons learned.
• Intake, Prioritization & Dependency Management
  • Manage intake for new initiatives and cross-team dependencies; facilitate intake meetings and document outcomes.
  • Collaborate with engineering, product, and business stakeholders to define program scope, objectives, and deliverables.
  • Conduct dependency mapping and proactively manage interdependencies.
  • Communicate priorities, resolve internal prioritization challenges, and escalate to senior leadership as needed.
• Reporting, Analytics & Continuous Improvement
  • Provide regular, concise status reporting (e.g., RAG status) and executive-level updates, focusing on delivery progress, risks, and mitigation actions.
  • Maintain and update management tools; produce reports for product reviews and compliance audits.
• Team Leadership
  • Lead, mentor, and develop a high-performing team of project managers and delivery specialists.
  • Set clear goals, delegate responsibilities, and monitor team performance.
  • Foster a collaborative, high-performance team culture.
  • Support quarterly and capacity planning across product, engineering, and finance teams.

• Proven experience in project management within a financial institution or credit card industry.
• Strong technical and product expertise; ability to translate business requirements into actionable project plans.
• Proficiency in agile methodologies and tools, including Jira and Jira Align.
• Excellent organizational and time management skills; ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with experience in reporting, analytics, and dashboard creation.
• Exceptional communication and public speaking skills; ability to engage and influence senior leadership and stakeholders.
• Demonstrated team leadership and people management skills.
• Ability to work collaboratively and build strong relationships across teams.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans