Service Department Manager Jobs
Service Department Manager jobs are open across automotive dealerships, HVAC and home services, consumer electronics retail, and manufacturing, at every level from team lead to director, with specializations in customer service operations, warranty and repair coordination, and field service management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 143+ Service Department Manager jobs
This position is located at 702 N. Midvale Blvd., Madison, Wisconsin, 53705 United States Role Summary:
The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
Role Responsibilities:Customer Experience
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership + Team Management
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Communication + Relationships
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
- Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
- Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
- Anthro brand fan
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
This position is located at 702 N. Midvale Blvd., Madison, Wisconsin, 53705 United States Role Summary:
The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
Role Responsibilities:Customer Experience
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership + Team Management
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Communication + Relationships
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
- Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
- Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
- Anthro brand fan
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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Find JobsService Department Manager Job Market
Who's Hiring
- Whole Foods Market17
- Anthropologie8
- Meijer5
- Velocity Vehicle4
- Memorial Sloan Kettering Cancer Center4
Top Industries Hiring
- Distribution & Wholesale
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in service department manager jobs.
- 3-5 years of experience managing a service department or service team
- Proven ability to meet or exceed customer satisfaction index (CSI) targets
- Experience with dealer management systems or service management software
- Strong knowledge of warranty processes, parts coordination, and repair order workflows
- Demonstrated ability to recruit, train, and supervise service technicians and advisors
- Associate or bachelor's degree in business, automotive technology, or a related field
Tips for Your Service Department Manager Job Search
Quantify service metrics on your resume
Hiring managers for this role want numbers, not narratives. List your CSI scores, first-call resolution rates, technician productivity percentages, and average repair order values. Vague claims about improving customer satisfaction won't move your application forward.
Tailor your resume to the industry vertical
A service department manager resume for an automotive dealership looks different from one for a commercial HVAC company. Highlight the specific product lines, warranty systems, or service software you've used in that vertical, so hiring managers don't have to guess about your fit.
Apply early to roles that fit
Migrate Mate lists service department manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get your certifications visible and current
Many postings require or strongly prefer certifications like ASE Service Consultant, NATE, or manufacturer-specific credentials. If yours are expired or buried at the bottom of your resume, recruiters will pass you over before you get a callback.
Prepare scenario answers around difficult technicians
Interviewers for this role almost always ask how you handle underperforming or resistant technicians. Prepare two or three concrete examples where you coached, documented, or escalated a performance issue, including what changed afterward.
Negotiate using total compensation, not just base
Many service department manager offers include flat-rate bonuses, parts-and-labor margin incentives, or customer satisfaction pay. Know your target number for each component before the offer conversation, so you don't leave performance pay on the table by focusing only on salary.
Service Department Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service department managers?
Whole Foods Market, Anthropologie, and Meijer are hiring the most service department managers right now, with openings concentrated in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Automotive groups, home services franchises, and consumer electronics retailers consistently post the highest volumes of these roles.
How many service department manager jobs are remote?
About 5% of service department manager openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most service operations. Remote opportunities are most common in roles focused on service operations oversight, regional quality auditing, or customer escalation management, rather than day-to-day floor supervision.
How do you become a service department manager?
Most service department managers start as service advisors, service writers, or technicians and move into supervisory roles by consistently hitting performance targets and demonstrating leadership. Building expertise in scheduling, warranty administration, and customer escalation handling is essential. Earning industry certifications relevant to your vertical, such as ASE or manufacturer-specific credentials, strengthens your case for promotion or external hiring.
Can you get hired as a service department manager without direct management experience?
Yes, some employers will hire candidates who have held senior service advisor or lead technician roles without a formal management title, especially in smaller operations or growing franchises. You'll need to demonstrate you've informally supervised others, owned a performance metric, or led a process improvement. A strong internal promotion track within a single employer also substitutes for external management experience.
What does the service department manager interview process look like?
Most processes run two to three rounds. The first is typically a phone screen focused on your operations background and software experience. A second in-person interview usually includes scenario questions about technician performance, customer escalations, and scheduling under capacity pressure. Final rounds often involve a facility walkthrough and a conversation with a general manager, regional director, or ownership group.
Where can I find and apply to service department manager jobs?
You can find and apply to service department manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your situation.
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Find roles that match your experience and apply in just a few clicks.
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