Service Desk Engineer Jobs
Service desk engineer jobs are open across enterprise IT, managed services, healthcare, and financial services, from entry-level technician to senior and lead roles, with specializations in ITSM platforms, endpoint management, and cloud support. See the openings below and apply to the ones that match your experience.
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Pitman Farms is looking for a Service Desk Engineer to provide technical assistance and support to employees and end users by troubleshooting hardware, software, and system-related issues. This position is responsible for diagnosing technical problems, guiding users through solutions, and ensuring the timely resolution of technology concerns.
Duties and Responsibilities
- Identify, investigate, and resolve hardware, software, and system issues.
- Respond to support requests received through phone, email, chat, or other communication channels.
- Assist users with issues related to software applications, network connectivity, printing, and other technical concerns.
- Consult with users to gather information, determine root causes, and identify appropriate solutions.
- Apply technical knowledge of computer systems, software, and hardware to troubleshoot and resolve issues.
- Guide users through diagnostic and troubleshooting procedures using available tools and resources.
- Collaborate with internal team members to research and resolve complex technical issues.
- Work with software developers and technical staff to communicate system errors and recommend improvements.
- Coordinate with software and hardware vendors for repairs, replacements, and service support as needed.
- Maintain current knowledge of technology trends, updates, and best practices.
- Perform other duties as assigned.
Required Skills and Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Professional and courteous phone etiquette.
- Ability to communicate technical information effectively to both technical and non-technical users.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Proficiency with Microsoft Office Suite and related business applications.
- Ability to quickly learn and adapt to new hardware, software, and technology systems.
- Strong organizational skills with the ability to manage multiple priorities.
Education and Experience
- Minimum of three years of experience in a technical support, help desk, or IT support role preferred.
- Experience supporting computer hardware, software applications, and end users in a business environment preferred.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Must be able to lift and carry up to 50 pounds on occasion.
- May be required to move, install, or set up computer equipment and peripherals.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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Find Service Desk Engineer JobsService Desk Engineer Job Market
Who's Hiring
- J&P Hospitality Management16
- Abacus.Ai15
- Atlantic Aviation14
- Abacus13
- YMCA8
Top Industries Hiring
- Technology & Software28
- Food & Beverage2
- Healthcare & Medical Services2
- Biotechnology & Pharmaceuticals2
- Energy1
What Employers Look For
The qualifications that appear most often in service desk engineer jobs.
- 1-3 years of experience in IT helpdesk or technical support roles
- Proficiency with an ITSM platform such as ServiceNow or Jira Service Management
- CompTIA A+ certification or equivalent vendor credential
- Strong knowledge of Windows OS troubleshooting, Active Directory, and Microsoft 365
- ITIL 4 Foundation certification or demonstrated familiarity with ITIL processes
- Experience supporting end users in person, by phone, and via remote desktop tools
Tips for Your Service Desk Engineer Job Search
Tailor your resume to ITSM tools
Hiring managers scan for specific platform names before reading anything else. List every ITSM tool you've used, whether ServiceNow, Jira Service Management, or Freshservice, and note the context, such as ticket volume managed or workflows you built or maintained.
Certify before you apply to senior roles
CompTIA A+, ITIL 4 Foundation, and Microsoft certifications appear as hard requirements in most mid-level and senior postings. If you're missing one the job description lists explicitly, completing it before applying removes a common early-screen rejection reason.
Apply early to roles that fit
Migrate Mate lists service desk engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by environment type
On-premises, hybrid cloud, and fully cloud environments require noticeably different skill sets. When searching, look for environment keywords in job descriptions and target postings that match the infrastructure you've actually supported, so your resume speaks directly to what the role needs.
Prepare for scenario-based technical screens
Most service desk engineer interviews include a live or written troubleshooting scenario, such as diagnosing a VPN failure or walking through a failed Windows update. Practice narrating your diagnostic steps out loud, because interviewers are evaluating your process as much as your answer.
Negotiate shift differentials, not just base pay
Many service desk roles involve on-call rotations or non-standard hours. Before accepting an offer, ask specifically about how on-call coverage is compensated, since shift differentials and on-call stipends can meaningfully change the total value of one offer compared to another.
Service Desk Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most service desk engineers?
The most active employers for service desk engineers right now are J&P Hospitality Management, Abacus.Ai, and Atlantic Aviation, and the most openings are in Florida, Texas, and Virginia, based on current listings on Migrate Mate as of November 2026. Managed service providers and large enterprise IT departments tend to hire most consistently throughout the year.
How many service desk engineer jobs are remote?
About 31% of service desk engineer openings are fully remote or hybrid as of November 2026, though availability varies by role type. Positions focused on cloud infrastructure support, software-based ITSM administration, and tier-two escalation tend to be the most remote-friendly, while roles requiring hands-on hardware support or on-site user assistance are typically in-person.
How do you become a service desk engineer?
Start by building a foundation in networking, operating systems, and basic hardware through self-study or a community college program. Earn a CompTIA A+ certification to validate core skills, then pursue an entry-level helpdesk role to gain hands-on ticket experience. From there, add an ITIL 4 Foundation certification and develop proficiency in at least one ITSM platform to move into service desk engineer positions.
Can you get a service desk engineer job with little experience?
Yes, many employers hire candidates with limited direct experience if they hold relevant certifications and can demonstrate troubleshooting ability. CompTIA A+ and a working knowledge of Windows environments are the most common entry points. Volunteering for IT support in community organizations, completing a home lab project, or documenting a self-built network setup can substitute for formal work history in early applications.
What does the service desk engineer interview process look like?
Most interview processes involve an initial recruiter screen, a technical phone or video interview focused on troubleshooting scenarios, and a final round with a hiring manager or team lead. Some employers include a written or live diagnostic exercise where you walk through resolving a simulated incident. The process typically runs two to three rounds, with the technical stage being the most heavily weighted.
Where can I find and apply to service desk engineer jobs?
You can find and apply to service desk engineer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each opening that fits.
See All 756+ Service Desk Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Engineer Jobs