Product Support Analyst Jobs

Product support analyst jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from new-grad associate to senior and lead, with specializations in technical troubleshooting, CRM administration, and customer-facing implementation support. Find a role that fits below and apply directly.

Find Product Support Analyst Jobs

Overview

Open roles28
Top stateFlorida
Top employerBooz Allen Hamilton
Top cityJacksonville, FL
Work type38% On-site
Top industryTechnology

Showing 5 of 28+ Product Support Analyst jobs

LGT II – Product Support Logistics Analyst
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Added 1d ago
LGT II – Product Support Logistics Analyst
BAE Systems USA
Arlington, Virginia
Business Development
Marketing
Sales
$83k - $141k/yr
Hybrid
Bachelor's degree in business
10,000+

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Logistics Analyst - Product Support & Sustainment - C
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Added 4d ago
Logistics Analyst - Product Support & Sustainment - C
First Division Consulting
Quantico, Virginia
Business Analyst
Data Analytics
IT Support
Bachelor's degree

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Logistics Analyst - Product Support & Sustainment - C
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Added 4d ago
Logistics Analyst - Product Support & Sustainment - C
First Division Consulting
Stafford, Virginia
Customer Support
Sales
Technical Product & Program Management
Bachelor's degree

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Analyst II, Product Technical Support
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Added 6d ago
Analyst II, Product Technical Support
FIS
Jacksonville, Florida
Business Analyst
Customer Service
Customer Support
Bachelor's degree in Physics
10,000+

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Product Support Analyst
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Added 1w ago
Product Support Analyst
Memorial Hermann Health System
Houston, Texas
Business Analysis
Business Analyst
Data Analytics
Data Science
Associate's degree in healthcare administration
10,000+

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Product Support Analyst Job Market

Who's Hiring

Booz Allen Hamilton3 open roles
FIS2 open roles
Seatgeek2 open roles

Top Industries Hiring

  • Technology & Software
  • Banking & Financial Services

What Employers Look For

The qualifications that appear most often in product support analyst jobs.

  • Experience with ticketing platforms such as Zendesk, Jira, or Salesforce Service Cloud
  • Strong written and verbal communication skills for customer-facing issue resolution
  • Bachelor's degree in a technical, business, or information systems field
  • Ability to diagnose software or product issues and document reproducible steps
  • Familiarity with SQL or basic data querying for log analysis and reporting
  • ITIL certification or equivalent knowledge of service management frameworks

Tips for Your Product Support Analyst Job Search

Tailor your resume to ticket systems

Hiring managers scan for the specific tools you've worked in. Name the ticketing and CRM platforms you've used in your work history, not just a generic 'proficiency in support tools' line. Vague claims get skipped in favor of candidates who list specifics.

Quantify resolution metrics you owned

Product support analyst resumes stand out when they show ownership of outcomes. Replace duty-list bullets with numbers tied to your work, like first-contact resolution rates, average handle time, or the size of the client book you supported.

Filter by product type, not just job title

Support analyst roles differ sharply between B2B SaaS, hardware, and consumer platforms. When you search openings, filter by industry or product type so you're applying where your domain experience, like API troubleshooting or device diagnostics, actually transfers.

Apply early to roles that fit

Migrate Mate lists product support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.

Prep a live troubleshooting walkthrough

Many product support analyst interviews include a scenario where you debug a mock issue in real time. Practice narrating your diagnostic steps out loud, covering what information you'd gather first, what you'd rule out, and how you'd escalate if the issue isn't resolved.

Negotiate scope before you negotiate salary

Before accepting an offer, clarify which product lines or customer tiers you'll own and what escalation authority you'll have. Support analyst roles with identical titles can range from reactive ticket handling to owning complex enterprise accounts, and that difference shapes your growth path.

Product Support Analyst Jobs: Frequently Asked Questions

Which companies are hiring the most product support analysts?

The most active employers for product support analysts right now are Booz Allen Hamilton, FIS, and Seatgeek, and the most openings are in Florida, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Enterprise SaaS companies and fintech platforms tend to maintain the highest sustained demand for this role.

How many product support analyst jobs are remote?

About 63% of product support analyst openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most product support work. Roles focused on software troubleshooting, CRM administration, and asynchronous ticket resolution are the most likely to be fully remote, while hardware-adjacent or on-site implementation roles typically require a physical presence.

How do you become a product support analyst?

Start by building hands-on experience with at least one major ticketing or CRM platform, either through a support role, an internship, or a free trial environment. Develop strong written communication skills and practice walking through technical problems step by step. A degree in a technical or business field helps, but a portfolio of resolved issues and documented troubleshooting processes can carry equal weight with many employers.

Can you get a product support analyst job with little experience?

Yes, many employers hire candidates with limited direct experience if they can demonstrate strong problem-solving instincts and familiarity with the product category. Volunteering to handle technical support in a current role, completing platform-specific certifications for tools like Zendesk or Salesforce, and building a short portfolio of documented troubleshooting case studies are concrete ways to close the experience gap before applying.

What does the product support analyst interview process look like?

Most interviews include an initial screen focused on your support philosophy and communication style, followed by a technical or scenario round where you walk through how you'd diagnose and escalate a realistic product issue. Some employers add a written exercise asking you to draft a customer-facing response to a complex problem. Final rounds typically involve a panel conversation with product or engineering stakeholders to assess your cross-functional communication skills.

Where can I find and apply to product support analyst jobs?

You can find and apply to product support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and product focus, and apply directly to each listing without leaving the platform.

See All 28 Product Support Analyst Jobs

Find roles that match your experience and apply in just a few clicks.

Find Product Support Analyst Jobs