Product Support Analyst Jobs
Product support analyst jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from new-grad associate to senior and lead, with specializations in technical troubleshooting, CRM administration, and customer-facing implementation support. Find a role that fits below and apply directly.
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Position Summary
The Product Support & Logistics Analyst plays a vital role in ensuring the sustainment and operational readiness of U.S. naval weapon systems and their associated support equipment. This position provides analytical, technical, and administrative support to achieve program life-cycle sustainment objectives. Supporting the Government Product Support Manager (PSM), the analyst conducts inventory analysis, logistics assessments, readiness evaluations, sustainment reporting, and supply coordination. The role focuses on planning and executing product support activities across the system life cycle, maintaining visibility of inventory posture, identifying sustainment risks, and monitoring logistics performance metrics.Essential Duties and Responsibilities
- Analyze U.S. inventory levels, inventory trends, and asset visibility reports. Monitor and manage inventory levels to ensure supply availability.
- Support inventory budgeting, forecasting, replenishment planning activities.
- Prepare inventory status reports, readiness assessments, and sustainment metrics.
- Coordinate with NAVSUP, Warfare Centers, Intermediate Logistics Maintenance Facilities, contractors, and supporting logistics organizations.
- Track DMSMS issues and support development of mitigation strategies.
- Support development and maintenance of Life Cycle Sustainment Plans (LCSPs).
- Assess logistics impacts associated with engineering changes and configuration modifications.
- Develop and maintain logistics dashboards, reports, and performance metrics.
- Support logistics reviews, Integrated Product Teams (IPTs), and program reviews.
- Maintain logistics records, databases, action-item trackers, and supporting documentation.
- Assist with responses to government data calls and ad hoc information requests.
- Support identification and assessment of logistics and sustainment risks affecting fleet readiness.
Typical Deliverables
- Inventory Status Reports
- Inventory Forecasts and Replenishment Analyses
- Readiness Assessments
- DMSMS Tracking Reports
- Logistics Risk Registers
- Sustainment Metrics Dashboards
- LCSP Support Products
- Logistics Review Briefings
- Inventory Trend Analyses
- Program Office Data Call Responses and meeting minutes.
Required Education, Experience, & Skills
- Bachelor’s degree in Logistics, Supply Chain Management, Business, Engineering, Program Management, or related field and five (5) years of relevant experience; OR
- Associate degree and eight (8) years of relevant experience; OR
- High school diploma and ten (10) years of relevant military, government, or contractor logistics experience.
- Knowledge of inventory management, supply support, and readiness reporting.
- Experience supporting logistics functions in a DoD setting.
- Proficiency with Microsoft Office, SharePoint, Power BI, and logistics reporting tools.
- A current Secret US DoD security clearance.
Preferred Education, Experience, & Skills
- Experience supporting U.S. Navy or NAVSEA acquisition and sustainment programs.
- Experience supporting missile systems, combat systems, or other naval weapon systems.
- Familiarity with Product Support Management and Integrated Product Support (IPS) elements.
- Experience with DMSMS and sustainment risk management.
Pay Information
Full-Time Salary Range: $82779 - $140723
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
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Who's Hiring



Top Industries Hiring
- Technology & Software
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in product support analyst jobs.
- Experience with ticketing platforms such as Zendesk, Jira, or Salesforce Service Cloud
- Strong written and verbal communication skills for customer-facing issue resolution
- Bachelor's degree in a technical, business, or information systems field
- Ability to diagnose software or product issues and document reproducible steps
- Familiarity with SQL or basic data querying for log analysis and reporting
- ITIL certification or equivalent knowledge of service management frameworks
Tips for Your Product Support Analyst Job Search
Tailor your resume to ticket systems
Hiring managers scan for the specific tools you've worked in. Name the ticketing and CRM platforms you've used in your work history, not just a generic 'proficiency in support tools' line. Vague claims get skipped in favor of candidates who list specifics.
Quantify resolution metrics you owned
Product support analyst resumes stand out when they show ownership of outcomes. Replace duty-list bullets with numbers tied to your work, like first-contact resolution rates, average handle time, or the size of the client book you supported.
Filter by product type, not just job title
Support analyst roles differ sharply between B2B SaaS, hardware, and consumer platforms. When you search openings, filter by industry or product type so you're applying where your domain experience, like API troubleshooting or device diagnostics, actually transfers.
Apply early to roles that fit
Migrate Mate lists product support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prep a live troubleshooting walkthrough
Many product support analyst interviews include a scenario where you debug a mock issue in real time. Practice narrating your diagnostic steps out loud, covering what information you'd gather first, what you'd rule out, and how you'd escalate if the issue isn't resolved.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify which product lines or customer tiers you'll own and what escalation authority you'll have. Support analyst roles with identical titles can range from reactive ticket handling to owning complex enterprise accounts, and that difference shapes your growth path.
Product Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most product support analysts?
The most active employers for product support analysts right now are Booz Allen Hamilton, FIS, and Seatgeek, and the most openings are in Florida, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Enterprise SaaS companies and fintech platforms tend to maintain the highest sustained demand for this role.
How many product support analyst jobs are remote?
About 63% of product support analyst openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most product support work. Roles focused on software troubleshooting, CRM administration, and asynchronous ticket resolution are the most likely to be fully remote, while hardware-adjacent or on-site implementation roles typically require a physical presence.
How do you become a product support analyst?
Start by building hands-on experience with at least one major ticketing or CRM platform, either through a support role, an internship, or a free trial environment. Develop strong written communication skills and practice walking through technical problems step by step. A degree in a technical or business field helps, but a portfolio of resolved issues and documented troubleshooting processes can carry equal weight with many employers.
Can you get a product support analyst job with little experience?
Yes, many employers hire candidates with limited direct experience if they can demonstrate strong problem-solving instincts and familiarity with the product category. Volunteering to handle technical support in a current role, completing platform-specific certifications for tools like Zendesk or Salesforce, and building a short portfolio of documented troubleshooting case studies are concrete ways to close the experience gap before applying.
What does the product support analyst interview process look like?
Most interviews include an initial screen focused on your support philosophy and communication style, followed by a technical or scenario round where you walk through how you'd diagnose and escalate a realistic product issue. Some employers add a written exercise asking you to draft a customer-facing response to a complex problem. Final rounds typically involve a panel conversation with product or engineering stakeholders to assess your cross-functional communication skills.
Where can I find and apply to product support analyst jobs?
You can find and apply to product support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and product focus, and apply directly to each listing without leaving the platform.
See All 28 Product Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Product Support Analyst Jobs