Service Operations Specialist Jobs
Service operations specialist jobs are open across logistics, healthcare, financial services, technology, and retail, from entry-level coordinator roles to senior and operations manager tracks, with specializations in process improvement, vendor management, and customer-facing service delivery. Find a role that fits below and apply directly.
Find JobsLooking for remote work? View remote service operations specialist jobs →Overview
Showing 5 of 105+ Service Operations Specialist jobs
Description
The Servicing Ops Sr Specialist for the Tax Operations team will be responsible for activities such as maintaining customer W8 & W9 IRS forms, responding to internal bank requests via various methods regarding customer W8 & W9 forms as well as request corrected IRS tax forms. Primary responsibilities include:
- Add or maintain customer information to system of record to support certified Social Security/Tax Identification information provided
- Analyze daily, weekly, and monthly W8 & W9 reports from internal systems and applications (CMOD/Blue Prism) and validate customer information is accurate and correct, if required.
- Perform various quality control functions to validate data is captured and reported accurately. Multi-task, prioritize, and cross train in a high volume, fast paced deadline-oriented environment.
- May need to work independently on special projects, interacting with all levels of management, and serving as a resource for the business unit. Recommend enhancements to procedures and process improvement opportunities.
- Provide support to Tax Operations business analysts for execution of annual Tax Year End project. Other tasks may be assigned to the. Operations Specialist related to servicing accounts.
Required Skills/Experience:
- 2-3 years’ experience working in an operations environment
- Team player; able to work independently with minimal supervision
- Strong customer service skills
- Strong organizational and analytical skills
- Solid time management skills
- Pays close attention to detail
- Solid written and verbal communication skills
- Strong listening and problem-solving skills
- Ability to multi-task and function efficiently in high volume, fast paced deadline-oriented environment
- Proficiency in PC and MS Office applications
- Solid knowledge of department computer applications and systems
- Customer service phone skills required
- Experience with financial services industry and banking operations preferred.
- Tax Experience preferred
- Experience with W8/W9 Forms and IRS Rules and Regulations preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8:00am-4:30pm Monday- Friday, position requires working 4 days on site in Johnston
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Awards We've Received
Dave Thomas Foundation’s Best Adoption-Friendly Workplace
Disability:IN World's Top Disability Inclusive Business
Glassdoor
Best Place to Work in Consulting, Finance & Insurance
Human Rights Campaign Corporate Equality Index 100 Award
Newsweek America's Most Charitable Company
The Banker's
US Bank of the Year
Description
The Servicing Ops Sr Specialist for the Tax Operations team will be responsible for activities such as maintaining customer W8 & W9 IRS forms, responding to internal bank requests via various methods regarding customer W8 & W9 forms as well as request corrected IRS tax forms. Primary responsibilities include:
- Add or maintain customer information to system of record to support certified Social Security/Tax Identification information provided
- Analyze daily, weekly, and monthly W8 & W9 reports from internal systems and applications (CMOD/Blue Prism) and validate customer information is accurate and correct, if required.
- Perform various quality control functions to validate data is captured and reported accurately. Multi-task, prioritize, and cross train in a high volume, fast paced deadline-oriented environment.
- May need to work independently on special projects, interacting with all levels of management, and serving as a resource for the business unit. Recommend enhancements to procedures and process improvement opportunities.
- Provide support to Tax Operations business analysts for execution of annual Tax Year End project. Other tasks may be assigned to the. Operations Specialist related to servicing accounts.
Required Skills/Experience:
- 2-3 years’ experience working in an operations environment
- Team player; able to work independently with minimal supervision
- Strong customer service skills
- Strong organizational and analytical skills
- Solid time management skills
- Pays close attention to detail
- Solid written and verbal communication skills
- Strong listening and problem-solving skills
- Ability to multi-task and function efficiently in high volume, fast paced deadline-oriented environment
- Proficiency in PC and MS Office applications
- Solid knowledge of department computer applications and systems
- Customer service phone skills required
- Experience with financial services industry and banking operations preferred.
- Tax Experience preferred
- Experience with W8/W9 Forms and IRS Rules and Regulations preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8:00am-4:30pm Monday- Friday, position requires working 4 days on site in Johnston
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Awards We've Received
Dave Thomas Foundation’s Best Adoption-Friendly Workplace
Disability:IN World's Top Disability Inclusive Business
Glassdoor
Best Place to Work in Consulting, Finance & Insurance
Human Rights Campaign Corporate Equality Index 100 Award
Newsweek America's Most Charitable Company
The Banker's
US Bank of the Year
See All 105+ Service Operations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsService Operations Specialist Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Education
- Insurance
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in service operations specialist jobs.
- 1-3 years of experience in service operations, customer operations, or a related support function
- Proficiency with ticketing or service management platforms such as Zendesk or ServiceNow
- Strong data analysis skills using Excel, Google Sheets, or SQL to track and report on operations metrics
- Familiarity with process improvement methodologies such as Lean, Six Sigma, or ITIL
- Excellent written and verbal communication skills for cross-functional coordination and stakeholder updates
- Bachelor's degree in business, operations management, or a related field, or equivalent work experience
Tips for Your Service Operations Specialist Job Search
Tailor your resume to SLAs
Service operations roles are built around service-level agreements. Pull specific metrics from your past work, response times, resolution rates, ticket volumes, and use them to show you've owned and hit targets, not just supported them.
Get certified in relevant platforms
Many postings screen for ITIL Foundation, Lean Six Sigma, or Salesforce Service Cloud credentials before the interview stage. If you're missing one that keeps appearing in listings you want, pursue it before applying.
Apply early to roles that fit
Migrate Mate lists service operations specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Read the tech stack before applying
Job descriptions usually name the tools in use, Zendesk, ServiceNow, Jira, or others. Flag any you haven't used, then spend a few hours on free trials or documentation before your interview so you can speak to them honestly.
Prepare a process improvement example
Almost every interview for this role includes a question about a workflow you fixed or a bottleneck you removed. Prepare one clear story with a before state, what you changed, and a measurable after state. Generic answers about teamwork won't land.
Negotiate scope, not just salary
Offers for service operations roles often leave tool access, reporting responsibilities, and cross-functional ownership undefined. Use your offer stage to clarify what you'll own on day one so expectations align before you start.
Service Operations Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most service operations specialists?
State of Florida, CEVA Logistics, and Avari Management are hiring the most service operations specialists right now, with openings concentrated in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest in technology, healthcare, and financial services sectors.
How many service operations specialist jobs are remote?
About 46% of service operations specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. Sub-areas like customer success operations, vendor coordination, and reporting-heavy functions tend to have the highest remote availability, while on-site work is more common in logistics and facilities-adjacent roles.
How do you become a service operations specialist?
Start by building experience in a support, coordination, or operations role where you manage workflows, track performance data, and communicate across teams. Develop proficiency with service management tools and learn basic process improvement frameworks. Earning an ITIL Foundation or Lean Six Sigma certification signals readiness to employers. Most specialists move into the title from customer service, operations coordinator, or administrative analyst roles.
Can you get a service operations specialist job with little experience?
Yes, many employers hire candidates with one to two years in adjacent roles such as customer service, administrative coordination, or technical support. Focus on demonstrating that you've managed workflows, used ticketing systems, and worked with performance data in some capacity. Tailoring your resume to highlight process ownership, even at a small scale, matters more than a formal operations title on your past work history.
What does the service operations specialist interview process look like?
Most processes run three to four stages. An initial phone or video screen with a recruiter covers your background and tool familiarity. A hiring manager interview goes deeper on how you've handled service failures, improved processes, or managed competing priorities. Some employers add a practical exercise, such as analyzing a dataset or auditing a sample workflow. Final rounds often include a panel with cross-functional stakeholders you'd work with day to day.
Where can I find and apply to service operations specialist jobs?
You can find and apply to service operations specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the page.
See All 105+ Service Operations Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs