Mid Level Service Supervisor Jobs

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
• Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
• Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
• Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
• On-site cross team collaboration (DMO/VO/Sales)
• Vendor Relationship Management (Amazon/DSP Accounts)
• Communication: ensuring participation in huddles and enabling transparency on performance indicators

• Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
• Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist.
• Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
• Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow.

• Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.
• Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.
• Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.
• Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.
• Proper Documentation: reviewing accuracy of tech work order notes
• Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.

• 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
• High School Diploma, GED, or other recognized high school equivalency credential preferred
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

This is who you are:

• A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset.
• An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience.
• A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details.
• A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge.
• Passionate About People: You are genuinely invested in the success, growth, and well-being of your team.

Physical Demands:

• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Up to 27% travel may be required
• This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.