Service Support Engineer Jobs
Service Support Engineer jobs are open across technology, manufacturing, telecommunications, and healthcare, at every level from entry-level to senior and lead, with specializations in field service, technical support, and systems maintenance. See the openings below and apply to the ones that match your experience.
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Showing 5 of 39+ Service Support Engineer jobs
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
In this role you will:
Key Responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
KNOWLEDGE AND ATTRIBUTES:
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
BASIC QUALIFICATIONS
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
REQUIRED EXPERIENCE
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
COMPENSATION
- The starting pay range for this role is $23.08-$43.27. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
Hybrid Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
EQUAL OPPORTUNITY EMPLOYER
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
THIRD PARTIES FRAUDULENTLY POSING AS NTT DATA RECRUITERS
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
In this role you will:
Key Responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
KNOWLEDGE AND ATTRIBUTES:
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
BASIC QUALIFICATIONS
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
REQUIRED EXPERIENCE
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
COMPENSATION
- The starting pay range for this role is $23.08-$43.27. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
Hybrid Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
EQUAL OPPORTUNITY EMPLOYER
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
THIRD PARTIES FRAUDULENTLY POSING AS NTT DATA RECRUITERS
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Service Support Engineer Jobs by Experience Level
See All 39 Service Support Engineer Jobs
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Find Service Support Engineer JobsService Support Engineer Job Market
Who's Hiring
- NTT DATA18
- Slip Robotics2
- TLD1
- Robco1
- Kentro1
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in service support engineer jobs.
- Associate or bachelor's degree in information technology, engineering, or a related field
- Proficiency with ticketing and ITSM platforms such as ServiceNow or Jira Service Management
- CompTIA A+, Network+, or equivalent vendor certification strongly preferred
- Hands-on experience troubleshooting hardware, software, or network issues in a support environment
- Ability to document incidents, resolutions, and recurring failure patterns clearly and accurately
- Customer-facing communication skills and experience working within defined SLA requirements
Tips for Your Service Support Engineer Job Search
Tailor your resume to each environment
Service support engineers work across hardware, software, and hybrid systems, so a generic resume hurts you. Customize the top third to reflect the specific environment in each posting, whether that's industrial equipment, enterprise software, or network infrastructure.
List certifications before job titles
Hiring managers for these roles scan for CompTIA A+, Network+, or vendor-specific certs before reading your work history. Put your active certifications in a dedicated section near the top so they clear the first filter without requiring any scrolling.
Apply early to roles that fit
Migrate Mate lists service support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your ticket volume
Many listings specify expected ticket volume or response SLA requirements. If your experience is high-volume break-fix, emphasize throughput and resolution times. If it's lower-volume but complex, lead with escalation handling and root cause analysis instead.
Prepare for scenario-based technical screens
Interviewers frequently describe a malfunctioning system and ask how you'd isolate the fault. Walk through your diagnostic logic step by step out loud, naming the tools you'd use at each stage. Vague answers about checking connections will not advance you.
Negotiate on-call terms before you accept
Many service support engineer roles include rotating on-call coverage, but it's rarely negotiated. Ask during the offer stage about frequency, compensation for on-call hours, and escalation paths so you're not surprised after your first week.
Service Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most service support engineers?
The companies hiring the most service support engineers right now include NTT DATA, Slip Robotics, and TLD, with the largest share of openings in Georgia, Virginia, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent at managed service providers and large enterprises with distributed infrastructure.
How many service support engineer jobs are remote?
About 73% of service support engineer openings are fully remote or hybrid as of November 2026, with remote roles concentrated in software support and cloud-based systems rather than field service or hardware-focused positions. Roles that require physical equipment access or on-site customer presence are almost always in-person.
How do you become a service support engineer?
Start by completing an associate or bachelor's degree in information technology, computer science, or engineering, or by earning an entry-level certification like CompTIA A+. Build hands-on experience through helpdesk or desktop support roles, then move into service support positions as you develop troubleshooting depth and familiarity with ITSM workflows. Specializing in a vendor ecosystem, such as networking or cloud platforms, accelerates progression to senior roles.
Can I get a service support engineer job with little experience?
Yes, many employers hire for service support engineer roles at the entry level if you hold a relevant certification and can demonstrate practical troubleshooting ability. Building a home lab, documenting your diagnostic process during certification prep, and applying to managed service providers or IT staffing firms are concrete ways to get your first role without an extensive resume.
What does the service support engineer interview process look like?
Most processes include an initial screening call, a technical interview with scenario-based troubleshooting questions, and a final round with a hiring manager or team lead. Some employers add a practical exercise where you walk through diagnosing a described system failure. Interviewers consistently probe your documentation habits, escalation judgment, and ability to communicate technical issues clearly to non-technical stakeholders.
Where can I find and apply to service support engineer jobs?
You can find and apply to service support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your specialization and experience level, then apply directly to each listing that fits.
See All 39 Service Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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