Service Team Lead Jobs in Charleston, SC

The pay range is $64,000.00 - $128,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT ASSETS PROTECTION

Assets Protection (AP) teams' function to keep our guests, team and brand safe and secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, investigating and resolving theft and fraud to ensure product is available for our guest.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Executive Team Leader- Assets Protection can provide you with the:

• Experience managing a safe and secure culture, including crisis response, a strong safety environment and crowd management planning and providing support to both guests and team members
• Experience in creating strategic AP strategies and goals and delivering results through your team
• Experience identifying strategic resolutions of external theft and fraud and apprehending individuals attempting to cause a loss, in accordance with Target policy
• Experience managing the identification and resolution of internal investigations
• Skills in recruiting, selecting and talent management of hourly team members and leaders

As an Executive Team Leader-Assets Protection, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Drive total store sales and increase profitability by ensuring product is in stock and available to our guests
• Manage, influence and validate a safe and secure culture by driving physical security and safety processes; lead store response and emergency crisis situations and create plans for in-store events
• Educate store leaders and teams on emergency preparedness and physical security procedures
• Identify shortage risks in key divisions and develop a strategy and tactics that will reduce shortage and drive profitable sales
• Act as a key resource for company initiatives for AP team leaders in your district/market
• Lead investigative and verbal de-escalation classroom trainings; facilitate other trainings as needed for your AP team, store or district
• Maintain all required training
• Manage the identification and resolution of internal investigations; complete internal interviews for your store and nearby stores at the discretion of your leader
• Anticipate and identify theft and shortage trends in your store and develop proactive strategies to prevent shortage and theft
• Determine operational shortage priorities; educate and influence store teams on these priorities
• Manage the prevention, identification and resolution of external theft incidents and investigations
• Work a schedule that aligns to guest and business needs based on safe and secure and theft patterns (this includes early morning/overnight shifts, evening and weekends)
• Build partnerships to identify market trends and competition strategies; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Build a close partnership with Store Director
• Develop, schedule and deploy resources based on safe and secure and theft trends
• Plan, lead and follow-up on organizational and operational change
• Establish a culture of accountability through clear expectations and performance management
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Support the onboarding and development of AP Team Leaders in your district/market
• Develop, coach and lead your team members and Team Leaders (if applicable) to elevate their skills and expertise
• Create, communicate, influence and educate AP priorities (including shortage priorities) to your team, peers and store teams
• Create and model the safety culture in store by recognizing safe behaviors and identifying and resolving safety hazards and unsafe behaviors; investigate injuries that occur to determine root cause and resolved through appropriate action plans and partnerships
• Act as first responder for in-store incidents (e.g., security, weather, etc.)
• Provide service and a shopping experience that meets the needs of the guest
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• As a key carrier, follow all safe and secure training and processes
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:

• Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
• Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
• Leading teams who are stocking, setting and selling Target product sounds like your thing… That’s the core of what we do
• You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be an Executive Team Leader of Assets Protection. But, there are a few skills you should have from the get-go:

• 4 year degree or equivalent experience
• Meet any state or local licensure and/or other legal requirements related to the position
• Strong interpersonal and communication skills
• Strong business acumen
• Comfortable dealing with ambiguity
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Apprehend subjects in accordance with company policy
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
• Climb up and down ladders
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.