Servicenow Business Analyst Jobs
Servicenow Business Analyst jobs are open across financial services, healthcare, government, and enterprise tech, at every level from associate to senior and lead, with specializations in platform configuration, process improvement, and ITSM implementation. Find a role that fits from the openings below and apply directly.
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Agile Methodology
Backlog Refinement
Functional Requirements
Process Flow
REQ#: RQ231227
Public Trust: MBI (T2)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.
In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.
This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.
HOW A SERVICENOW BUSINESS ANALYST WILL MAKE AN IMPACT:
- Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
- Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
- Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
- Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross-functional IT operations.
- Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
- Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
- Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
- Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
- Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.
WHAT YOU'LL NEED TO SUCCEED:
- Bachelor’s degree (or equivalent experience).
- 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement.
- Hands-on experience working with or supporting ServiceNow workflows, processes, or modules.
- Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
- Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
- Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
- Ability to create conceptual business models, process flows, and functional specifications.
- Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
- Experience collaborating with technical teams including developers, architects, and administrators.
- Strong analytical, documentation, and communication skills.
- Ability to obtain and maintain NIH Public Trust.
DESIRED SKILLS AND ABILITIES:
- Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration.
- Experience with enterprise workflow modeling tools or documentation practices.
- Experience supporting federal health IT or NIH programs.
- Experience developing dashboards, reports, or analytics for business operations.
- Experience participating in ERP, enterprise system reviews, or strategic assessments.
SECURITY CLEARANCE LEVEL:
Must be able to obtain and maintain a public trust clearance.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
Work Requirements
6 + years of related experience
- may vary based on technical training, certification(s), or degree
Less than 10%
Salary and Benefit Information
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Agile Methodology
Backlog Refinement
Functional Requirements
Process Flow
REQ#: RQ231227
Public Trust: MBI (T2)
Requisition Type: Regular
Your Impact
Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.
Job Description
GDIT is seeking a Business Analyst to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.
In this role, you will assist NIAID in assessing business processes, identifying operational and functional requirements, developing conceptual business models, and translating stakeholder needs into actionable specifications for ServiceNow solutions. You will evaluate existing IT capabilities, identify gaps, generate strategies for improvement, and help shape direction and priorities for platform enhancements.
This position requires strong analytical skills, experience with enterprise IT processes, and the ability to work in cross-functional environments to address complex operational needs. Hands-on experience supporting or analyzing ServiceNow workflows and modules is required.
HOW A SERVICENOW BUSINESS ANALYST WILL MAKE AN IMPACT:
- Work with NIAID stakeholders to gather, analyze, and document functional and operational requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, and Vulnerability Response.
- Assist in creating conceptual business models, process maps, workflow diagrams, and functional specifications using industry best practices and NIAID standards.
- Assess organizational baselines and workflows to identify gaps, inefficiencies, and improvement opportunities.
- Identify IT deficiencies impacting the ability to meet organizational goals and develop strategies for improved cross-functional IT operations.
- Collaborate with architects, developers, and administrators to translate business requirements into clear technical specifications.
- Validate solutions through design reviews, sprint activities, demonstrations, and release readiness checkpoints.
- Support Agile ceremonies including backlog refinement, sprint planning, and acceptance validation.
- Support documentation development including requirements, user stories, acceptance criteria, and operational procedures.
- Provide clear communication to stakeholders regarding priorities, timelines, risks, and decisions.
WHAT YOU'LL NEED TO SUCCEED:
- Bachelor’s degree (or equivalent experience).
- 6 or more years of experience as a business analyst or functional analyst in a large enterprise environment, aligned with the government LCAT requirement.
- Hands-on experience working with or supporting ServiceNow workflows, processes, or modules.
- Experience developing business requirements, user stories, acceptance criteria, and workflow documentation.
- Experience supporting or participating in Agile development processes including backlog refinement, sprint readiness, and acceptance validation.
- Experience analyzing functional baselines, process gaps, operational inefficiencies, and improvement opportunities.
- Ability to create conceptual business models, process flows, and functional specifications.
- Experience facilitating requirements sessions, stakeholder meetings, and process design workshops.
- Experience collaborating with technical teams including developers, architects, and administrators.
- Strong analytical, documentation, and communication skills.
- Ability to obtain and maintain NIH Public Trust.
DESIRED SKILLS AND ABILITIES:
- Experience with ITSM, ITOM, CMDB, SecOps, or VR process analysis or configuration.
- Experience with enterprise workflow modeling tools or documentation practices.
- Experience supporting federal health IT or NIH programs.
- Experience developing dashboards, reports, or analytics for business operations.
- Experience participating in ERP, enterprise system reviews, or strategic assessments.
SECURITY CLEARANCE LEVEL:
Must be able to obtain and maintain a public trust clearance.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
Work Requirements
6 + years of related experience
- may vary based on technical training, certification(s), or degree
Less than 10%
Salary and Benefit Information
The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our Identity Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Servicenow Business Analyst Jobs by Experience Level
See All 57 Servicenow Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsServicenow Business Analyst Job Market
Who's Hiring
- Accenture Federal Services11
- Booz Allen Hamilton3
- Deloitte2
- NewRocket2
- Guidehouse2
Top Industries Hiring
- Technology & Software
- Medical Devices
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in servicenow business analyst jobs.
- Hands-on experience configuring ServiceNow modules such as ITSM, HRSD, or CSM
- ServiceNow Certified System Administrator (CSA) certification preferred or required
- Proven ability to gather, document, and translate business requirements into platform solutions
- Experience writing user stories, acceptance criteria, and functional specification documents
- Familiarity with Agile or Scrum delivery methodologies and sprint-based project work
- Bachelor's degree in information systems, business administration, or a related field
Tips for Your Servicenow Business Analyst Job Search
Certify before you apply
A ServiceNow Certified System Administrator credential signals baseline platform fluency to hiring managers. Many servicenow business analyst postings list it as preferred or required, and candidates without it often screen out before a phone call.
Quantify your workflow improvements
Hiring managers want to see what changed after you got involved. On your resume, replace vague descriptions of requirements-gathering with specific outcomes, such as reduced ticket resolution time or automated a manual approval process, tied to a real project.
Filter openings by implementation phase
Roles at companies mid-implementation differ sharply from post-go-live support positions. When searching, read job descriptions for language like 'greenfield deployment' or 'optimize existing instance' to target openings that match where you want to work.
Apply early to roles that fit
Migrate Mate lists servicenow business analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a module-specific story for interviews
Interviewers for servicenow business analyst roles routinely ask you to walk through a specific module implementation, such as ITSM, HRSD, or CSM. Prepare one concrete example per module you've worked in so you can answer without generalizing.
Negotiate scope before accepting an offer
Many servicenow business analyst offers blend BA work with admin or developer duties. Before accepting, clarify in writing which deliverables are yours and which belong to other roles, so your scope doesn't expand without a title or compensation adjustment.
Servicenow Business Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most servicenow business analysts?
The companies hiring the most servicenow business analysts right now include Accenture Federal Services, Booz Allen Hamilton, and Deloitte, with the largest share of openings in Virginia, Florida, and California, based on current listings on Migrate Mate as of November 2026. Demand is concentrated at large enterprises and consulting firms managing multi-module ServiceNow environments.
How many servicenow business analyst jobs are remote?
About 70% of servicenow business analyst openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible enterprise platform roles. Sub-areas like requirements documentation, user acceptance testing coordination, and stakeholder workshops tend to attract the highest share of fully remote postings.
How do you become a servicenow business analyst?
Start by earning the ServiceNow Certified System Administrator credential through the official learning platform, which gives you hands-on platform exposure. Next, build requirements-gathering and process-mapping skills through BA coursework or on-the-job project work. Pursue a role as a junior analyst or ServiceNow admin to accumulate implementation experience before moving into a dedicated business analyst position.
Can you get a servicenow business analyst job with little experience?
Yes, entry-level servicenow business analyst roles exist, particularly at consulting firms onboarding new talent for large rollouts. Candidates with a CSA certification, exposure to ITSM concepts, and experience documenting workflows from any industry context are competitive. Framing prior analyst, operations, or admin work in terms of process improvement and stakeholder communication helps close the experience gap.
What does the servicenow business analyst interview process look like?
The process typically runs three to four stages: an initial recruiter screen, a hiring manager conversation covering platform experience and methodology, a technical or scenario-based interview where you walk through a past implementation, and sometimes a panel review with project stakeholders. Candidates are often asked to describe a specific module they configured and how they handled competing requirements from business and IT teams.
Where can I find and apply to servicenow business analyst jobs?
You can find and apply to servicenow business analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level and module focus, then apply directly to each one that fits.
See All 57 Servicenow Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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