Servicenow Business Analyst Jobs
Servicenow Business Analyst jobs are open across financial services, healthcare, government, and enterprise tech, at every level from associate to senior and lead, with specializations in platform configuration, process improvement, and ITSM implementation. Find a role that fits from the openings below and apply directly.
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - SR Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).
Role Overview:
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
- Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years
- Junior – CSA and at least 1 CIS-(any)
- Intermediate – CSA, at least 1 CIS-(any)
- Senior – CSA, at least 1 CIS-(Any), and CTA
- Excellent communication, facilitation, and documentation skills.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
- Make a meaningful impact by helping organizations transform their business processes.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - SR Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).
Role Overview:
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
- Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years
- Junior – CSA and at least 1 CIS-(any)
- Intermediate – CSA, at least 1 CIS-(any)
- Senior – CSA, at least 1 CIS-(Any), and CTA
- Excellent communication, facilitation, and documentation skills.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
- Make a meaningful impact by helping organizations transform their business processes.
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Servicenow Business Analyst Jobs by Experience Level
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Find JobsServicenow Business Analyst Job Market
Who's Hiring
- Guidehouse12
- Accenture Federal Services7
- ICF3
- NTT DATA3
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Manufacturing
- Telecommunications
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in servicenow business analyst jobs.
- Hands-on experience configuring ServiceNow modules such as ITSM, HRSD, or CSM
- ServiceNow Certified System Administrator (CSA) certification preferred or required
- Proven ability to gather, document, and translate business requirements into platform solutions
- Experience writing user stories, acceptance criteria, and functional specification documents
- Familiarity with Agile or Scrum delivery methodologies and sprint-based project work
- Bachelor's degree in information systems, business administration, or a related field
Tips for Your Servicenow Business Analyst Job Search
Certify before you apply
A ServiceNow Certified System Administrator credential signals baseline platform fluency to hiring managers. Many servicenow business analyst postings list it as preferred or required, and candidates without it often screen out before a phone call.
Quantify your workflow improvements
Hiring managers want to see what changed after you got involved. On your resume, replace vague descriptions of requirements-gathering with specific outcomes, such as reduced ticket resolution time or automated a manual approval process, tied to a real project.
Filter openings by implementation phase
Roles at companies mid-implementation differ sharply from post-go-live support positions. When searching, read job descriptions for language like 'greenfield deployment' or 'optimize existing instance' to target openings that match where you want to work.
Apply early to roles that fit
Migrate Mate lists servicenow business analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a module-specific story for interviews
Interviewers for servicenow business analyst roles routinely ask you to walk through a specific module implementation, such as ITSM, HRSD, or CSM. Prepare one concrete example per module you've worked in so you can answer without generalizing.
Negotiate scope before accepting an offer
Many servicenow business analyst offers blend BA work with admin or developer duties. Before accepting, clarify in writing which deliverables are yours and which belong to other roles, so your scope doesn't expand without a title or compensation adjustment.
Servicenow Business Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most servicenow business analysts?
The companies hiring the most servicenow business analysts right now include Guidehouse, Accenture Federal Services, and Guidehouse, with the largest share of openings in Virginia, Florida, and California, based on current listings on Migrate Mate as of August 2026. Demand is concentrated at large enterprises and consulting firms managing multi-module ServiceNow environments.
How many servicenow business analyst jobs are remote?
About 49% of servicenow business analyst openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible enterprise platform roles. Sub-areas like requirements documentation, user acceptance testing coordination, and stakeholder workshops tend to attract the highest share of fully remote postings.
How do you become a servicenow business analyst?
Start by earning the ServiceNow Certified System Administrator credential through the official learning platform, which gives you hands-on platform exposure. Next, build requirements-gathering and process-mapping skills through BA coursework or on-the-job project work. Pursue a role as a junior analyst or ServiceNow admin to accumulate implementation experience before moving into a dedicated business analyst position.
Can you get a servicenow business analyst job with little experience?
Yes, entry-level servicenow business analyst roles exist, particularly at consulting firms onboarding new talent for large rollouts. Candidates with a CSA certification, exposure to ITSM concepts, and experience documenting workflows from any industry context are competitive. Framing prior analyst, operations, or admin work in terms of process improvement and stakeholder communication helps close the experience gap.
What does the servicenow business analyst interview process look like?
The process typically runs three to four stages: an initial recruiter screen, a hiring manager conversation covering platform experience and methodology, a technical or scenario-based interview where you walk through a past implementation, and sometimes a panel review with project stakeholders. Candidates are often asked to describe a specific module they configured and how they handled competing requirements from business and IT teams.
Where can I find and apply to servicenow business analyst jobs?
You can find and apply to servicenow business analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level and module focus, then apply directly to each one that fits.
See All 61 Servicenow Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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