Software Support Specialist Jobs in District of Columbia
Software Support Specialist jobs in District of Columbia are concentrated in Washington D.C., where federal agencies, defense contractors, and technology firms drive consistent demand across help desk support, enterprise application administration, and IT service management. Major employers with a lasting presence in the region include Leidos, Booz Allen Hamilton, and SAIC, all of which maintain large technology support operations serving government clients. The market runs from entry-level IT support roles through senior specialist and team lead positions, making it active for candidates at multiple stages of their careers. See the openings below and apply to the ones that match your experience.
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Showing 5 of 215+ Software Support Specialist jobs
Responsibilities:
- The COMSEC Manager is responsible for managing classified equipment, materials, and information in accordance with Department of Defense (DoD) COMSEC policies. This includes securely storing classified materials and maintaining accountability for all COMSEC material
- Ensures compliance with COMSEC policies and procedures, including maintaining access lists, submitting required accounting reports, and managing the distribution and destruction of COMSEC keys and related materials
- Conducts initial briefings and debriefings for personnel handling COMSEC material, ensuring adherence to established procedures and protocols
- Advises senior management on risk levels, security posture, and cost/benefit analyses of information security programs. This includes collaborating with stakeholders to establish enterprise continuity of operations programs
- Recognizes potential security violations and takes appropriate actions to report incidents. Supervises protective measures during cybersecurity incidents or vulnerabilities
- The engineer will also prepare all documents required to add, change, or delete services to the network.
- Manages and maintains COMSEC inventory, devices and ensures all DOJ and NSA guidelines are met.
- The Administrator will incorporate into the network and COMSEC network all new connections and services as they are required by the customer. When required, this function includes preparing test plans and execution or oversight of test execution
- A Bachelor’s Degree. Experience and education equivalents: A high school diploma with 4 years of experience in Functional Responsibility area may be substituted for a Bachelor’s Degree. A Master’s Degree may be substituted for 4 years of general work experience. Each relevant technical certification may be substituted for 1 year of experience.
- Strong understanding of COMSEC policies and procedures.
- Excellent communication and interpersonal skills for training and advising personnel.
- Ability to manage sensitive information and maintain confidentiality.
- Proficiency in using COMSEC management systems and tools.
Desired:
- Experience supporting DoD or other federal government COMSEC programs.
- Familiarity with NSA-approved Type 1 encryption devices, Electronic Key Management System (EKMS), or Key Management Infrastructure (KMI).
- Knowledge of applicable NSA, CNSS, and agency-specific COMSEC policies and procedures.
- Experience with secure voice, data, and network encryption technologies.
- CompTIA Security+, Network+, or equivalent technical/security certifications.
- Previous experience supporting COMSEC custodians, secure communications infrastructure, or classified network environments.
- An active Top Secret clearance with SCI eligibility is required.
Location and Schedule:
- This position is onsite at the customer location in Washington, DC. The environment requires onsite support five days per week, with some flexibility in scheduling based on program and customer requirements. Core business hours are 8am-4pm.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $125,000-$150,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Responsibilities:
- The COMSEC Manager is responsible for managing classified equipment, materials, and information in accordance with Department of Defense (DoD) COMSEC policies. This includes securely storing classified materials and maintaining accountability for all COMSEC material
- Ensures compliance with COMSEC policies and procedures, including maintaining access lists, submitting required accounting reports, and managing the distribution and destruction of COMSEC keys and related materials
- Conducts initial briefings and debriefings for personnel handling COMSEC material, ensuring adherence to established procedures and protocols
- Advises senior management on risk levels, security posture, and cost/benefit analyses of information security programs. This includes collaborating with stakeholders to establish enterprise continuity of operations programs
- Recognizes potential security violations and takes appropriate actions to report incidents. Supervises protective measures during cybersecurity incidents or vulnerabilities
- The engineer will also prepare all documents required to add, change, or delete services to the network.
- Manages and maintains COMSEC inventory, devices and ensures all DOJ and NSA guidelines are met.
- The Administrator will incorporate into the network and COMSEC network all new connections and services as they are required by the customer. When required, this function includes preparing test plans and execution or oversight of test execution
- A Bachelor’s Degree. Experience and education equivalents: A high school diploma with 4 years of experience in Functional Responsibility area may be substituted for a Bachelor’s Degree. A Master’s Degree may be substituted for 4 years of general work experience. Each relevant technical certification may be substituted for 1 year of experience.
- Strong understanding of COMSEC policies and procedures.
- Excellent communication and interpersonal skills for training and advising personnel.
- Ability to manage sensitive information and maintain confidentiality.
- Proficiency in using COMSEC management systems and tools.
Desired:
- Experience supporting DoD or other federal government COMSEC programs.
- Familiarity with NSA-approved Type 1 encryption devices, Electronic Key Management System (EKMS), or Key Management Infrastructure (KMI).
- Knowledge of applicable NSA, CNSS, and agency-specific COMSEC policies and procedures.
- Experience with secure voice, data, and network encryption technologies.
- CompTIA Security+, Network+, or equivalent technical/security certifications.
- Previous experience supporting COMSEC custodians, secure communications infrastructure, or classified network environments.
- An active Top Secret clearance with SCI eligibility is required.
Location and Schedule:
- This position is onsite at the customer location in Washington, DC. The environment requires onsite support five days per week, with some flexibility in scheduling based on program and customer requirements. Core business hours are 8am-4pm.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $125,000-$150,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.
At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?
Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
See All 215+ Software Support Specialist Jobs in District of Columbia
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Find JobsSoftware Support Specialist Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Software Support Specialist Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
- SYNCHRON11
- Empower AI8
- Ingleside at Rock Creek6
- CACI International5
- SAIC4
Top Industries Hiring
- Healthcare & Medical Services
- Education
What District of Columbia Employers Look For
The qualifications that appear most often in software support specialist jobs across District of Columbia.
- Bachelor's degree in computer science, information technology, or a related field
- CompTIA A+ or CompTIA Security+ certification recognized by federal contractors in D.C.
- Experience supporting enterprise software platforms such as Salesforce, ServiceNow, or Microsoft 365
- Proven ability to diagnose, escalate, and resolve software and application issues
- Familiarity with ITIL service management frameworks and ticketing systems
- Strong written and verbal communication skills for end-user and stakeholder support
Software Support Specialist Jobs in District of Columbia: Frequently Asked Questions
How do you become a software support specialist in District of Columbia?
Most software support specialist roles in D.C. require at minimum an associate or bachelor's degree in information technology, computer science, or a related field, though some employers accept equivalent hands-on experience. There is no D.C.-specific state license for this role, but certifications such as CompTIA A+, CompTIA Security+, or ITIL Foundation carry significant weight with federal contractors and agencies that dominate the local market. Candidates targeting government-adjacent employers often benefit from obtaining or being eligible for a federal security clearance.
Which companies hire software support specialists in District of Columbia?
Companies currently hiring software support specialists in District of Columbia include SYNCHRON, Empower AI, and Ingleside at Rock Creek, per current listings on Migrate Mate as of November 2026. D.C.'s concentration of federal contractors and civilian agencies means many of these openings support government IT infrastructure and enterprise systems.
Which District of Columbia cities have the most software support specialist jobs?
The cities with the most software support specialist openings in District of Columbia are Washington, Pentagon, and Foggy Bottom. Washington D.C. itself anchors the market due to the density of federal agencies, defense contractors, and technology firms headquartered or operating there, while nearby areas like Arlington and Bethesda contribute openings tied to major contractors with offices just outside the city.
Are there remote software support specialist jobs in District of Columbia?
Yes, and more than many technical fields, since software support work is often conducted remotely via ticketing systems, remote desktop tools, and digital communication platforms. About 32% of software support specialist openings tied to District of Columbia are remote or hybrid as of November 2026, reflecting the desk-based nature of much of this work. Roles focused on Tier 1 and Tier 2 application support tend to offer the most remote flexibility, while positions requiring on-site lab or classified system access remain in-person.
How can I get hired as a software support specialist in District of Columbia with little or no experience?
The most realistic entry path is a Tier 1 help desk or IT support associate role with a federal contractor, where employers like Leidos, Booz Allen Hamilton, and SAIC regularly onboard candidates from IT bootcamps and two-year degree programs. Lateral moves from roles such as desktop support technician, IT coordinator, or technical customer service representative are common stepping stones in the D.C. market. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and demonstrating eligibility for a federal security clearance can open doors at contractor employers that list it as preferred rather than required.
Where can I find and apply to software support specialist jobs in District of Columbia?
You can find and apply to software support specialist jobs in District of Columbia on Migrate Mate, which lists current openings across the region. Search the available roles, find the ones that fit your background and target employers, and apply directly to the positions that match your experience level and specialization.
See All 215+ Software Support Specialist Jobs in District of Columbia
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