Software Support Specialist Jobs in Harrisburg, PA
Software Support Specialist jobs in Harrisburg are in steady demand, concentrated in the downtown central business district, the Uptown technology corridor, and the suburban business parks along the East Shore. Government agencies, healthcare networks, insurance firms, and managed services providers are among the most active employer types, with openings at Commonwealth Charter Academy, The GIANT Company, and Everound. Find a role that fits below and apply directly.
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Job Description: The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.
Long-term contract engagement
Hybrid work arrangement with a minimum of 2 days per week onsite/in-office
You will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.
Required/Desired Skills
- Experience in information security related support
- Experience in helpdesk related support
- Experience with Microsoft server and workstation operating systems
- Experience with Microsoft O365 products
- Experience with incident reporting and support ticketing systems
- Experience with network and computer security testing tools
- Experience reading and interpreting security logs and reports
- Experience working with Tenable and Splunk
- Associate’s degree or current certifications within information technology
Questions
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Thanks & Regards
Job Description: The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.
Long-term contract engagement
Hybrid work arrangement with a minimum of 2 days per week onsite/in-office
You will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.
Required/Desired Skills
- Experience in information security related support
- Experience in helpdesk related support
- Experience with Microsoft server and workstation operating systems
- Experience with Microsoft O365 products
- Experience with incident reporting and support ticketing systems
- Experience with network and computer security testing tools
- Experience reading and interpreting security logs and reports
- Experience working with Tenable and Splunk
- Associate’s degree or current certifications within information technology
Questions
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Thanks & Regards
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Find JobsSoftware Support Specialist Job Market in Harrisburg
Who's Hiring
Top Industries Hiring
- Technology & Software
- Marketing & Advertising
- Consulting & Professional Services
Software Support Specialist Jobs in Harrisburg: Frequently Asked Questions
How do I get a software support specialist job in Harrisburg?
Focus your search on Harrisburg's three strongest hiring sectors: state and federal government agencies centered downtown, the regional healthcare systems clustered near the Capitol area, and the insurance and financial services firms that have long anchored the local economy. Candidates who pair a help desk or ITIL certification with experience in enterprise ticketing systems stand out here. Applying directly to managed services providers and IT staffing firms with Harrisburg offices is also a reliable path into the market.
Which companies hire software support specialists in Harrisburg?
Employers hiring software support specialists in Harrisburg right now include Commonwealth Charter Academy, The GIANT Company, and Everound, based on current listings on Migrate Mate as of July 2026. Harrisburg's mix of large state agencies, regional insurance carriers, and health systems means openings come from both permanent employer teams and contractors embedded at government client sites.
Are there remote software support specialist jobs in Harrisburg?
Yes, though availability depends heavily on the role, with desk-based and application support positions far more likely to be remote than hands-on infrastructure or hardware support roles. About 25% of software support specialist openings tied to Harrisburg are remote or hybrid as of July 2026, with the flexibility concentrated in application support, SaaS helpdesk, and tier-2 analyst positions serving government and insurance clients.
How can I get a software support specialist job in Harrisburg with little or no experience?
The most realistic entry path in Harrisburg is through IT staffing and managed services firms that hold contracts with state agencies downtown, since they regularly hire junior support analysts and place candidates in rotational roles. Entry-level titles like help desk analyst, desktop support technician, or service desk associate open the door, and a CompTIA A+ or HDI certification gives a candidate a concrete edge when competing for those positions with local employers.
Which industries hire the most software support specialists in Harrisburg?
Harrisburg software support specialist roles concentrate in Technology & Software, Marketing & Advertising, and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. Harrisburg's role as Pennsylvania's state capital drives outsized demand from government and public-sector IT teams, while the city's deep insurance and healthcare presence creates steady backfill hiring year-round.
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