Software Support Specialist Jobs in Tennessee

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Software Engineer II on the Human Services Transformation team, you will be responsible for...

• Supporting systems implementation, operations and maintenance, and application support activities
• Contributing to workstreams involving help desk operations and software application development and maintenance
• Completing assigned tasks and deliverables in support of project timelines and quality standards
• Reviewing work products for accuracy and identifying issues for escalation
• Collaborating with team members and client stakeholders to support project execution

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Human Services Transformation offering delivers large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or another technical field
• 1+ years of experience with state public assistance systems supporting eligibility determination, benefits administration, or case management
• 1+ years of experience supporting state government clients in eligibility determination, benefits calculation, benefits issuance, or information management
• 1+ years of experience supporting systems implementation, operations and maintenance, help desk operations, or software application development and maintenance
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available.

Preferred:

• Experience managing workstreams or coordinating team members on technology engagements
• Experience supporting proposal development
• Experience resolving client issues in a project environment

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.