Software Support Specialist Jobs in Madison, WI
Software Support Specialist jobs in Madison, Wisconsin are in strong demand, concentrated in the downtown Capitol Square area, University Research Park on the west side, and the East Washington Avenue corridor across healthtech, edtech, insurance technology, and enterprise software. Employers actively hiring include UW Health, SSM Health, and Akima. See the openings below and apply to the ones that match your experience.
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Showing 5 of 36+ Software Support Specialist jobs
Job description
Orascoptic seeks a highly motivated, results-driven Regional Sales Support Representative (RSSR) to drive growth in our North America Market by generating qualified sales appointments and supporting the field sales at sales events. The RSSR will be responsible for supporting sales representatives at events and tradeshows, managing open territories, performing outbound lead generation activities, funnel management, appointment scheduling and various sales related activities.
Essential Duties and Responsibilities:
Qualify leads via CRM and set quality appointments for Field Sales Reps to achieve daily & monthly targets
Maintain open communication with the field sales team to ensure a seamless transition of leads/opportunities
Meet with manager daily, monthly, and quarterly to review KPIs
Create new sales opportunities through in person cold calling, social media and phone prospecting
Maintain a high level of conversion rate from lead to appointment
Learn to sell, take custom measurements, and service Orascoptic’s product line of custom loupes and headlights
Attend, support, and sell at trade shows, school fittings, and continuing education events
Provide sales/service coverage for open territories
Make outbound sales calls to customers to support funnel management
Provide customers with sales consultations/post sales service over the phone and in person
Job requirements
Education and Experience:
High School diploma or equivalent required. Bachelor’s degree preferred.
2+ years of related work experience required with a heavy focus on customer interaction and customer engagement; inside or outside sales experience is a plus
Skills and Abilities:
Self-driven and strong interpersonal skills required.
Good business acumen including business management fundamentals required.
Proficient with Microsoft Office including Outlook, Word, and Excel required.
Proven success in quickly learning computer systems required.
Good data entry accuracy and strong attention to detail required.
Effective verbal and written communication skills in English required.
Proven success in prioritizing assigned work required.
Ability to gather, understand, and interpret information required.
Good analytical and conceptual thinking skills required.
Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required.
Location/Travel:
Position is remote- candidate can live anywhere in the US, preferably near an airport
Up to 75% travel, including weekend travel- primarily to schools, tradeshows, and continuing education courses across the US; mileage reimbursement will be provided for car travel
Physical Demands:
Constantly sits.
Frequently uses hands and fingers.
Occasionally walks and stands.
Rarely bends and stoops.
Occasionally reaches up/down with arms.
Frequently lifts and/or moves up to 35 lbs.
#LI-CY1
#LI-Remote
IND123
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Operating Company:
Location:
Date Posted:
Req Number:
Benefits
Caring for our employees and their families
Health & Wellbeing
We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.
Retirement & Financial Benefits
We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.
Life & Disability Insurance
We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.
Paid Time Off
We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.
Learning & Career Development
We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.
Our hiring process
At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.
1. Application Review
After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.
2. Interviews
You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.
3. Offer Decision
If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.
4. Onboarding
Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.
Job description
Orascoptic seeks a highly motivated, results-driven Regional Sales Support Representative (RSSR) to drive growth in our North America Market by generating qualified sales appointments and supporting the field sales at sales events. The RSSR will be responsible for supporting sales representatives at events and tradeshows, managing open territories, performing outbound lead generation activities, funnel management, appointment scheduling and various sales related activities.
Essential Duties and Responsibilities:
Qualify leads via CRM and set quality appointments for Field Sales Reps to achieve daily & monthly targets
Maintain open communication with the field sales team to ensure a seamless transition of leads/opportunities
Meet with manager daily, monthly, and quarterly to review KPIs
Create new sales opportunities through in person cold calling, social media and phone prospecting
Maintain a high level of conversion rate from lead to appointment
Learn to sell, take custom measurements, and service Orascoptic’s product line of custom loupes and headlights
Attend, support, and sell at trade shows, school fittings, and continuing education events
Provide sales/service coverage for open territories
Make outbound sales calls to customers to support funnel management
Provide customers with sales consultations/post sales service over the phone and in person
Job requirements
Education and Experience:
High School diploma or equivalent required. Bachelor’s degree preferred.
2+ years of related work experience required with a heavy focus on customer interaction and customer engagement; inside or outside sales experience is a plus
Skills and Abilities:
Self-driven and strong interpersonal skills required.
Good business acumen including business management fundamentals required.
Proficient with Microsoft Office including Outlook, Word, and Excel required.
Proven success in quickly learning computer systems required.
Good data entry accuracy and strong attention to detail required.
Effective verbal and written communication skills in English required.
Proven success in prioritizing assigned work required.
Ability to gather, understand, and interpret information required.
Good analytical and conceptual thinking skills required.
Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required.
Location/Travel:
Position is remote- candidate can live anywhere in the US, preferably near an airport
Up to 75% travel, including weekend travel- primarily to schools, tradeshows, and continuing education courses across the US; mileage reimbursement will be provided for car travel
Physical Demands:
Constantly sits.
Frequently uses hands and fingers.
Occasionally walks and stands.
Rarely bends and stoops.
Occasionally reaches up/down with arms.
Frequently lifts and/or moves up to 35 lbs.
#LI-CY1
#LI-Remote
IND123
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Operating Company:
Location:
Date Posted:
Req Number:
Benefits
Caring for our employees and their families
Health & Wellbeing
We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.
Retirement & Financial Benefits
We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.
Life & Disability Insurance
We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.
Paid Time Off
We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.
Learning & Career Development
We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.
Our hiring process
At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.
1. Application Review
After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.
2. Interviews
You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.
3. Offer Decision
If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.
4. Onboarding
Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.
See All 36 Software Support Specialist Jobs in Madison
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Top Industries Hiring
- Education
- Healthcare & Medical Services
- Technology & Software
- Biotechnology & Pharmaceuticals
Software Support Specialist Jobs in Madison: Frequently Asked Questions
How do I get a software support specialist job in Madison?
Focus your search on Madison's healthtech, insurance technology, and university-affiliated software sectors, which generate the most consistent demand for software support specialists locally. Jobs concentrate in University Research Park, the Capitol Square district, and along the East Washington corridor. Candidates who can demonstrate hands-on troubleshooting experience, familiarity with ticketing systems, and strong written communication stand out in Madison's market, where many employers prioritize problem-solving speed over credential length.
Which companies hire software support specialists in Madison?
Employers hiring software support specialists in Madison right now include UW Health, SSM Health, and Akima, based on current listings on Migrate Mate as of July 2026. Madison's hiring base skews toward mid-size healthtech firms, insurance platforms, and university-connected software companies, all of which maintain dedicated support teams rather than outsourcing the function.
Are there remote software support specialist jobs in Madison?
Yes, though it depends on the role: software support specialists in SaaS and cloud-based platforms are frequently remote-eligible, while positions tied to on-site hardware or institutional environments tend to be in-person. About 38% of software support specialist openings tied to Madison are remote or hybrid as of July 2026, reflecting the prevalence of software-first employers in the area. Tier-1 and general helpdesk roles see the highest share of remote arrangements locally.
How can I get a software support specialist job in Madison with little or no experience?
The most realistic entry path in Madison is through IT helpdesk or technical support associate roles at the University of Wisconsin-Madison, local insurance technology firms, or mid-size SaaS companies that run structured onboarding programs. Completing a CompTIA A+ or ITIL foundations certification gives candidates a measurable edge with Madison employers who screen entry-level applicants on fundamentals. Lateral moves from customer success or QA testing roles are also common locally for candidates making their first transition into software support.
Which industries hire the most software support specialists in Madison?
Most software support specialist openings in Madison sit in Education, Healthcare & Medical Services, and Technology & Software, per current listings on Migrate Mate as of July 2026. Madison's economy is anchored by large insurance carriers, a major research university ecosystem, and a growing cluster of healthtech and edtech companies, all of which require sustained software support functions to keep platforms running for large end-user bases.
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