Entry Level Staff Technical Support Engineer Jobs
New grad staff technical support engineer jobs attract recent graduates and entry level candidates with zero to two years of experience, where a strong portfolio or hands-on internship work can carry more weight than a long resume. Most openings are on-site and hybrid roles across Technology & Software, Consulting & Professional Services, and Manufacturing, with employers like Google, McLaren Health Care, and Thermo Fisher Scientific hiring at this level now.
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Showing 5 of 370+ Entry Level Staff Technical Support Engineer jobs
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Primary City/State:
Mesa, Arizona
Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
This role is an onsite position based at Banner Corporate Center Mesa. The schedule is Sunday through Saturday, with working hours from 12:00 AM (midnight) to 2:00 AM. Initial training will be conducted during standard business hours, either 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM, depending on the trainer’s availability. Once training is complete, candidates may be assigned to any shift, as we operate a 24/7 call center.
Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Position Summary
The position is the first line of support for enterprise-wide IT services, delivering remote technical assistance to users across the organization. This role balances rapid issue resolution with high-quality service by applying structured troubleshooting processes, remote tools, and customer engagement skills. This position documents and resolves a wide range of Tier 1 and Tier 1.5 technical issues involving hardware, software, applications, and connectivity, and contributes to process improvement through knowledge sharing and data-driven trend identification.
CORE FUNCTIONS
-
Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
-
Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
-
Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style. Documents each support interaction thoroughly in the ITSM system.
-
Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework. Flags recurring issues for review by senior technical teams.
-
Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
-
Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge in a similar role is required.
Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.
Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.
Working variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Knowledge of Information Technology in a fast-paced environment is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
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Find JobsEntry Level Staff Technical Support Engineer Job Market
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Top Industries Hiring
- Technology & Software137
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- Science & Research19
Entry Level Staff Technical Support Engineer Jobs: Frequently Asked Questions
How do I get an entry level staff technical support engineer job?
Start by building hands-on experience through coursework, personal projects, or internships that demonstrate troubleshooting and system support skills. Employers at this level look for familiarity with ticketing systems, basic networking concepts, and strong communication skills. A CompTIA A+ or similar certification can give entry level candidates a concrete edge, and tailoring your resume to each posting's listed tools helps you clear initial screening.
Which companies hire entry level staff technical support engineers?
Companies hiring entry level staff technical support engineers right now include Google, McLaren Health Care, and Thermo Fisher Scientific, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a broad range of employers, including enterprise technology teams, managed service providers, and growth-stage companies building out their support functions.
Are there remote entry level staff technical support engineer jobs?
Yes, though on-site and hybrid roles are more common at the entry level. About 34% of entry level staff technical support engineer openings are remote or hybrid as of November 2026, so options exist for candidates who need flexibility. Filtering by work setting when you search helps you quickly narrow to the format that fits your situation.
Are these new grad staff technical support engineer jobs?
Yes, these listings include new grad, recent graduate, and junior staff technical support engineer roles alongside other entry level postings. A new grad-friendly posting typically welcomes zero to two years of experience, accepts internships or academic project work in place of full-time history, and does not require a previous title. Look for language like "no experience required" or "will train" as reliable signals.
Which industries hire the most entry level staff technical support engineers?
Entry Level staff technical support engineer roles concentrate in Technology & Software, Consulting & Professional Services, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the entry level because their products, internal systems, and customer bases all create ongoing demand for technical support talent, making them reliable starting points for new grads entering the field.