STEM OPT Servicenow Administrator Jobs
ServiceNow Administrator roles qualify for STEM OPT because they sit under CIP codes tied to computer and information systems degrees. Your 24-month extension applies as long as your employer is enrolled in E-Verify and your role connects directly to your STEM degree field.
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Get Access To All JobsLocation Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
See all Servicenow Administrator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Servicenow Administrator roles.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Servicenow Administrator
Verify your CIP code matches the role
Check your degree's CIP code against the STEM-designated list maintained by ICE. ServiceNow Administrator roles typically align with computer and information systems management, but your DSO confirms the match before you file the I-983 training plan.
Build your I-983 around ServiceNow-specific learning goals
USCIS reviews whether your training plan ties directly to your STEM degree. Document specific goals like implementing ITIL workflows, configuring CMDB structures, or administering ServiceNow instances so the plan reflects your technical education, not just your job description.
Target employers with active IT service management contracts
Federal contractors and large enterprises running ServiceNow at scale are the heaviest users of this platform. Use Migrate Mate to filter STEM OPT-eligible employers by role category and E-Verify status so you're applying where your authorization actually works.
Use OFLC Wage Search to benchmark your offer
Your employer must pay the prevailing wage for your SOC code and location. Pull the wage level for your role using OFLC Wage Search before negotiations so you know whether an offer meets DOL standards and won't create a compliance gap later.
File the I-983 training plan within the required window
USCIS requires you to submit the I-983 within 10 days of starting STEM OPT employment. Delays can jeopardize your status. Have your employer sign off on the learning objectives section before your start date so you're not scrambling after day one.
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Find Servicenow Administrator JobsFrequently Asked Questions
Does a ServiceNow Administrator role qualify for the STEM OPT extension?
Yes, if your degree falls under a STEM-designated CIP code such as computer and information systems management or management information systems. The role itself must also connect directly to that degree field. Your DSO confirms CIP code eligibility and signs off on your I-983 training plan before you begin the extension period.
What E-Verify requirement applies to employers hiring STEM OPT students?
Every employer who hires a STEM OPT student must be enrolled in E-Verify, the federal employment eligibility verification system. You can ask a recruiter for the company's E-Verify Company ID to confirm enrollment independently. Working for a non-enrolled employer on STEM OPT extension violates your status, even if the employer intends to sponsor an H-1B later.
What goes into the I-983 training plan for a ServiceNow Administrator position?
The I-983 must describe specific learning goals that tie your day-to-day work to your STEM degree. For a ServiceNow Administrator, that means documenting objectives like administering ITSM modules, configuring workflow automation, or managing CMDB data integrity. Generic job descriptions won't satisfy USCIS. Both you and your employer must sign the form, and your DSO must receive a copy within 10 days of your start date.
How does cap-gap protection apply if my employer files an H-1B petition during my STEM OPT period?
If your employer files a timely H-1B petition before your OPT EAD expires and USCIS selects you in the lottery, cap-gap protection automatically extends your work authorization through September 30 of that fiscal year. You don't need to file anything separately. Check your I-20 and EAD expiration dates carefully, and confirm with your DSO that your SEVIS record reflects the cap-gap extension.
Where can I find ServiceNow Administrator jobs that are open to STEM OPT candidates?
Migrate Mate filters job listings by E-Verify enrollment status and visa authorization type, so you can browse ServiceNow Administrator openings specifically posted by employers who are set up to hire STEM OPT students. Searching through a general job board doesn't tell you whether an employer is E-Verify enrolled, which is the threshold requirement for your extension to be valid.
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