STEM OPT Technical Support Manager Jobs
Technical Support Manager roles in IT infrastructure, SaaS platforms, and enterprise software qualify for the 24-month STEM OPT extension when your employer is enrolled in E-Verify. A STEM degree in computer science, information systems, or a related CIP-coded field makes you eligible to work up to 36 months while building toward long-term sponsorship.
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Get Access To All JobsDivision/Department: EDI Service/EDI Technical Team
Location: Hybrid Remote/In Office (Middleburg Heights, OH)
Summary: This Tier 3 position resides in the EDI Technical team which supports the systems utilized by internal and external users. Responsible for scripting claim data transformations via a proprietary scripting language to ensure claims meet payer requirements and client driven needs.
This position reports to the Manager of the EDI Technical team.
Pay: $40k-$50k
Key Responsibilities:
- Script medical billing converts and edits via a proprietary scripting language to ensure claims meet all payer requirements.
- Understand the structure and functionality of and work within the ANSI 837 primary, secondary and COB claim structure.
- Work closely with EDI Dev Team to resolve system issues and client requests.
- Establish custom edits/converts using proprietary software.
- Understand the limitations, uses, and functionality of the XpressBiller and QuickScript Systems to guarantee/ensure the logic is created in the proper formatting using the Edit Wizard.
- Evaluate the desired outcome against viable options that would be required to execute the request without compromising the existing logic for single clients and Quadax-level.
- Responsible for working across multiple business units and teams.
- Assist with identifying product shortcomings and enhancements.
- Other duties as assigned.
Education / Experience:
- Associate degree preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong attention to detail – collaborating with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
Requirements
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, printer and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.
Education
Preferred Bachelors or better
Associates or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Division/Department: EDI Service/EDI Technical Team
Location: Hybrid Remote/In Office (Middleburg Heights, OH)
Summary: This Tier 3 position resides in the EDI Technical team which supports the systems utilized by internal and external users. Responsible for scripting claim data transformations via a proprietary scripting language to ensure claims meet payer requirements and client driven needs.
This position reports to the Manager of the EDI Technical team.
Pay: $40k-$50k
Key Responsibilities:
- Script medical billing converts and edits via a proprietary scripting language to ensure claims meet all payer requirements.
- Understand the structure and functionality of and work within the ANSI 837 primary, secondary and COB claim structure.
- Work closely with EDI Dev Team to resolve system issues and client requests.
- Establish custom edits/converts using proprietary software.
- Understand the limitations, uses, and functionality of the XpressBiller and QuickScript Systems to guarantee/ensure the logic is created in the proper formatting using the Edit Wizard.
- Evaluate the desired outcome against viable options that would be required to execute the request without compromising the existing logic for single clients and Quadax-level.
- Responsible for working across multiple business units and teams.
- Assist with identifying product shortcomings and enhancements.
- Other duties as assigned.
Education / Experience:
- Associate degree preferred
- Knowledge of EDI a plus
- Problem solving skills
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong attention to detail – collaborating with clients and internal departments
- Ability to set priorities
- Ability to maintain confidentiality
Requirements
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, printer and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.
Education
Preferred Bachelors or better
Associates or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 505+ STEM OPT Technical Support Manager Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Manager
Verify your CIP code before applying
Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before you target roles. Technical Support Manager positions draw heavily from computer science, information systems, and electrical engineering graduates, but your specific program designation determines eligibility, not your job title.
Confirm E-Verify enrollment before accepting offers
Ask hiring managers directly whether the company is currently enrolled in E-Verify, not just registered. Enrollment lapses. Check the E-Verify employer search tool yourself to confirm active status before signing anything, since your STEM OPT extension is void without it.
Frame your I-983 training plan around technical leadership
Your I-983 must connect your STEM degree to your day-to-day duties. For Technical Support Manager roles, map coursework in systems analysis, networking, or software engineering to specific responsibilities like incident resolution frameworks, SLA management, and team technical mentoring.
Target employers with active H-1B filing history
Use Migrate Mate to identify companies that have filed H-1B visa petitions for technical management roles. Employers who regularly sponsor that visa already have immigration counsel, established E-Verify accounts, and internal processes that make STEM OPT onboarding significantly faster.
Benchmark your offer against prevailing wage data
Run your job title and work location through the OFLC Wage Search before negotiating. Technical Support Manager wages vary widely by region and industry segment. Knowing the Level I through Level IV wage tiers helps you evaluate whether an offer reflects the role's actual market rate.
File your STEM OPT extension 90 days early to protect cap-gap
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition on your behalf before the extension period ends, cap-gap protection bridges your authorization through October 1 of the fiscal year.
Frequently Asked Questions
Does a Technical Support Manager role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. If you hold a STEM degree in a field on the DHS Designated Degree Program List, such as computer science, information technology, or electrical engineering, and your Technical Support Manager duties connect substantively to that field, the role can qualify. Your DSO reviews the I-983 training plan to confirm the connection before authorizing the extension.
What does my employer need to do to support my STEM OPT authorization?
Your employer must be actively enrolled in E-Verify, sign your I-983 training plan, and agree to report material changes in your employment to your DSO within five business days. They also need to conduct a formal evaluation of your training progress at the 12-month mark and again before your extension ends. Employers unfamiliar with these obligations can create compliance gaps that put your status at risk.
How do I find Technical Support Manager jobs where employers are already set up for STEM OPT?
Search Migrate Mate, which filters employers by E-Verify enrollment and H-1B filing history so you can prioritize companies with established immigration infrastructure. Employers who regularly sponsor technical roles already have the internal processes and legal counsel needed to onboard STEM OPT students without delays in paperwork or compliance review.
What should my I-983 training plan include for a Technical Support Manager position?
Your I-983 must identify specific learning objectives tied to your STEM degree, not just restate your job description. For a Technical Support Manager role, that means documenting how responsibilities like root cause analysis, escalation protocol design, systems monitoring, and technical team oversight connect to coursework in your degree program. USCIS expects a detailed, individualized plan, not a generic template.
What happens to my work authorization if my employer files an H-1B petition before my STEM OPT expires?
If your employer files a timely, non-frivolous H-1B cap-subject petition before your STEM OPT EAD expires, cap-gap protection extends your work authorization automatically through September 30 of that fiscal year, and through October 1 if the petition is approved. You don't need a new EAD during this period, but you should carry documentation of the pending petition and your expiring EAD together.