STEM OPT Technical Support Manager Jobs
Technical Support Manager roles in IT infrastructure, SaaS platforms, and enterprise software qualify for the 24-month STEM OPT extension when your employer is enrolled in E-Verify. A STEM degree in computer science, information systems, or a related CIP-coded field makes you eligible to work up to 36 months while building toward long-term sponsorship.
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Get Access To All JobsCompany Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7
This is a hybrid schedule with 3 days onsite.
Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times.
Qualifications
-
- 4 year Bachelors Degree preferred
- 4 Years of Management or relevant experience Required
- Five years of technical support Required
- Strong Team Management skills
- Exceptional Interpersonal Skills
- Ability to quickly make clear and concise decisions.
- Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables.
- Strong Project Management Skills
- Strong Time Management Skills
- Ability to travel 30% of the time.
- Strong written and verbal communication skills
- Strong sense of professionalism.
- Prior Law firm experience preferred
Additional Information
The salary range for this role at the noted RRD location is $85,000 - $136,000 / year. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
Company Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7
This is a hybrid schedule with 3 days onsite.
Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times.
Qualifications
-
- 4 year Bachelors Degree preferred
- 4 Years of Management or relevant experience Required
- Five years of technical support Required
- Strong Team Management skills
- Exceptional Interpersonal Skills
- Ability to quickly make clear and concise decisions.
- Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables.
- Strong Project Management Skills
- Strong Time Management Skills
- Ability to travel 30% of the time.
- Strong written and verbal communication skills
- Strong sense of professionalism.
- Prior Law firm experience preferred
Additional Information
The salary range for this role at the noted RRD location is $85,000 - $136,000 / year. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.
See all STEM OPT Technical Support Manager Jobs
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Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Manager
Verify your CIP code before applying
Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before you target roles. Technical Support Manager positions draw heavily from computer science, information systems, and electrical engineering graduates, but your specific program designation determines eligibility, not your job title.
Confirm E-Verify enrollment before accepting offers
Ask hiring managers directly whether the company is currently enrolled in E-Verify, not just registered. Enrollment lapses. Check the E-Verify employer search tool yourself to confirm active status before signing anything, since your STEM OPT extension is void without it.
Frame your I-983 training plan around technical leadership
Your I-983 must connect your STEM degree to your day-to-day duties. For Technical Support Manager roles, map coursework in systems analysis, networking, or software engineering to specific responsibilities like incident resolution frameworks, SLA management, and team technical mentoring.
Target employers with active H-1B filing history
Use Migrate Mate to identify companies that have filed H-1B visa petitions for technical management roles. Employers who regularly sponsor that visa already have immigration counsel, established E-Verify accounts, and internal processes that make STEM OPT onboarding significantly faster.
Benchmark your offer against prevailing wage data
Run your job title and work location through the OFLC Wage Search before negotiating. Technical Support Manager wages vary widely by region and industry segment. Knowing the Level I through Level IV wage tiers helps you evaluate whether an offer reflects the role's actual market rate.
File your STEM OPT extension 90 days early to protect cap-gap
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition on your behalf before the extension period ends, cap-gap protection bridges your authorization through October 1 of the fiscal year.
Frequently Asked Questions
Does a Technical Support Manager role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. If you hold a STEM degree in a field on the DHS Designated Degree Program List, such as computer science, information technology, or electrical engineering, and your Technical Support Manager duties connect substantively to that field, the role can qualify. Your DSO reviews the I-983 training plan to confirm the connection before authorizing the extension.
What does my employer need to do to support my STEM OPT authorization?
Your employer must be actively enrolled in E-Verify, sign your I-983 training plan, and agree to report material changes in your employment to your DSO within five business days. They also need to conduct a formal evaluation of your training progress at the 12-month mark and again before your extension ends. Employers unfamiliar with these obligations can create compliance gaps that put your status at risk.
How do I find Technical Support Manager jobs where employers are already set up for STEM OPT?
Search Migrate Mate, which filters employers by E-Verify enrollment and H-1B filing history so you can prioritize companies with established immigration infrastructure. Employers who regularly sponsor technical roles already have the internal processes and legal counsel needed to onboard STEM OPT students without delays in paperwork or compliance review.
What should my I-983 training plan include for a Technical Support Manager position?
Your I-983 must identify specific learning objectives tied to your STEM degree, not just restate your job description. For a Technical Support Manager role, that means documenting how responsibilities like root cause analysis, escalation protocol design, systems monitoring, and technical team oversight connect to coursework in your degree program. USCIS expects a detailed, individualized plan, not a generic template.
What happens to my work authorization if my employer files an H-1B petition before my STEM OPT expires?
If your employer files a timely, non-frivolous H-1B cap-subject petition before your STEM OPT EAD expires, cap-gap protection extends your work authorization automatically through September 30 of that fiscal year, and through October 1 if the petition is approved. You don't need a new EAD during this period, but you should carry documentation of the pending petition and your expiring EAD together.