STEM OPT Technical Support Manager Jobs
Technical Support Manager roles in IT infrastructure, SaaS platforms, and enterprise software qualify for the 24-month STEM OPT extension when your employer is enrolled in E-Verify. A STEM degree in computer science, information systems, or a related CIP-coded field makes you eligible to work up to 36 months while building toward long-term sponsorship.
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Get Access To All JobsINTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
INTRODUCTION
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
ROLE AND RESPONSIBILITIES
Technical Support Analyst
Why We Have This Role
As a Technical Support Analyst, you will serve as the frontline face and problem-solver for our technical support operations. You will be responsible for providing high-quality, timely support to clients and internal teams by diagnosing technical inquiries, performing basic troubleshooting, and triaging system issues. Working directly alongside Implementation, Customer Success, and Product teams, you will ensure platform stability and continuous client satisfaction. If you are detail-oriented, eager to expand your technical skills, and love solving technical puzzles in a fast-paced environment, this role offers a direct path to driving real impact.
How You’ll Find Success
- Methodical Troubleshooting: Approaches basic technical issues—such as system access, configuration, and data flow—with an organized, analytical mindset.
- Effective Triage & Escalation: Conducts solid initial analysis on integrations, APIs, EMR, and FTP, knowing precisely when and how to escalate to higher-tier support.
- Clear Technical Communication: Translates technical concepts clearly and professionally to both clients and internal stakeholders.
- Continuous Learner: Eagerly expands working knowledge of SQL, APIs, JSON, and technical systems to resolve issues faster.
- Cross-Functional Collaboration: Partners seamlessly with Implementation, Success, and Product teams to ensure smooth handoffs and ticket resolution.
How You’ll Grow
- Develop hands-on technical expertise in SaaS platforms, basic querying, and system integration diagnostic tools.
- Build a foundational understanding of product architecture, APIs, EMR, and data flow pipelines.
- Advance your career along a technical support or engineering track through exposure to complex tier-two escalations and product teams.
- Gain mastery over structured support workflows, ticketing systems, and operational incident tracking.
Things You’ll Do
- Drive Frontline Support: Serve as the primary point of contact for incoming technical requests, delivering a positive and efficient resolution experience.
- Maintain Platform Stability: Perform routine system checks and basic validation activities to help ensure optimal platform performance across environments.
- Troubleshoot & Document: Diagnose access and configuration issues while accurately logging and tracking tickets according to established procedures.
- Collaborate on Issue Handoffs: Partner with Implementation and Customer Success teams to ensure seamless transition and quick resolution of client issues.
- Build Knowledge Resources: Maintain up-to-date documentation on common platform issues, step-by-step solutions, and FAQs.
BASIC QUALIFICATIONS
- 1–2 years of experience in technical support, helpdesk, or customer support role (SaaS platform experience preferred).
- Basic working knowledge of SQL, APIs, JSON, Unix/Linux, and Excel for data reading and simple querying.
- Demonstrated experience using ticketing systems and structured support workflows.
- Bachelor’s degree in Information Technology, Business, Operations, or equivalent practical experience.
- Strong track record of effective written and verbal communication skills with diverse stakeholders.
PREFERRED QUALIFICATIONS
- Collaborative Support Network: We work together closely with global, cross-functional teams to solve issues efficiently.
- Customer-Centric Mindset: We prioritize quality resolutions and platform reliability above all else.
- Structured & Clear Processes: We rely on well-documented workflows while encouraging continuous learning and process improvements.
- Growth-Oriented Culture: We actively foster technical skill development and internal career progression.
OUR TEAM’S FAVORITE PERKS AND BENEFITS
- Comprehensive Health & Wellness: Premium medical, dental, and vision packages for you and your dependents.
- Continuous Skill Development: Dedicated time and resources for technical learning, certifications, and hands-on skill development.
- Paid Time Off & Work-Life Balance: Generous paid vacation, sick time, and paid company holidays.
- 401(k) & Financial Planning: Company-matched retirement contribution plans to support your long-term financial goals.
LOCATION
Provo, Utah, United States
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
See all 464+ STEM OPT Technical Support Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new STEM OPT Technical Support Manager Jobs.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Support Manager
Verify your CIP code before applying
Cross-reference your degree's CIP code against the DHS STEM Designated Degree Program List before you target roles. Technical Support Manager positions draw heavily from computer science, information systems, and electrical engineering graduates, but your specific program designation determines eligibility, not your job title.
Confirm E-Verify enrollment before accepting offers
Ask hiring managers directly whether the company is currently enrolled in E-Verify, not just registered. Enrollment lapses. Check the E-Verify employer search tool yourself to confirm active status before signing anything, since your STEM OPT extension is void without it.
Frame your I-983 training plan around technical leadership
Your I-983 must connect your STEM degree to your day-to-day duties. For Technical Support Manager roles, map coursework in systems analysis, networking, or software engineering to specific responsibilities like incident resolution frameworks, SLA management, and team technical mentoring.
Target employers with active H-1B filing history
Use Migrate Mate to identify companies that have filed H-1B visa petitions for technical management roles. Employers who regularly sponsor that visa already have immigration counsel, established E-Verify accounts, and internal processes that make STEM OPT onboarding significantly faster.
Benchmark your offer against prevailing wage data
Run your job title and work location through the OFLC Wage Search before negotiating. Technical Support Manager wages vary widely by region and industry segment. Knowing the Level I through Level IV wage tiers helps you evaluate whether an offer reflects the role's actual market rate.
File your STEM OPT extension 90 days early to protect cap-gap
Submit your STEM OPT extension application to USCIS at least 90 days before your initial OPT EAD expires. If your employer files an H-1B petition on your behalf before the extension period ends, cap-gap protection bridges your authorization through October 1 of the fiscal year.
Frequently Asked Questions
Does a Technical Support Manager role qualify for the STEM OPT extension?
It depends on your degree, not just your job title. If you hold a STEM degree in a field on the DHS Designated Degree Program List, such as computer science, information technology, or electrical engineering, and your Technical Support Manager duties connect substantively to that field, the role can qualify. Your DSO reviews the I-983 training plan to confirm the connection before authorizing the extension.
What does my employer need to do to support my STEM OPT authorization?
Your employer must be actively enrolled in E-Verify, sign your I-983 training plan, and agree to report material changes in your employment to your DSO within five business days. They also need to conduct a formal evaluation of your training progress at the 12-month mark and again before your extension ends. Employers unfamiliar with these obligations can create compliance gaps that put your status at risk.
How do I find Technical Support Manager jobs where employers are already set up for STEM OPT?
Search Migrate Mate, which filters employers by E-Verify enrollment and H-1B filing history so you can prioritize companies with established immigration infrastructure. Employers who regularly sponsor technical roles already have the internal processes and legal counsel needed to onboard STEM OPT students without delays in paperwork or compliance review.
What should my I-983 training plan include for a Technical Support Manager position?
Your I-983 must identify specific learning objectives tied to your STEM degree, not just restate your job description. For a Technical Support Manager role, that means documenting how responsibilities like root cause analysis, escalation protocol design, systems monitoring, and technical team oversight connect to coursework in your degree program. USCIS expects a detailed, individualized plan, not a generic template.
What happens to my work authorization if my employer files an H-1B petition before my STEM OPT expires?
If your employer files a timely, non-frivolous H-1B cap-subject petition before your STEM OPT EAD expires, cap-gap protection extends your work authorization automatically through September 30 of that fiscal year, and through October 1 if the petition is approved. You don't need a new EAD during this period, but you should carry documentation of the pending petition and your expiring EAD together.