STEM OPT Technical Services Manager Jobs
Technical Services Manager roles qualify for STEM OPT when your degree falls under an eligible CIP code in engineering, computer science, or a related STEM field. Your employer must be enrolled in E-Verify to authorize your 24-month extension, giving you up to 36 months total to build management experience while pursuing long-term sponsorship.
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Get Access To All JobsINTRODUCTION
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
Job Description
This role will be based in Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As an Associate Technical Services Manager, you will monitor product health and quality based on data gathered from multiple sources (including real-time product monitoring, member escalations, social media, and help center discussions), prioritize issues, and work directly with Engineering and Product Management to implement changes to deliver the best member & customer experience possible. Your team is the last stop before engineering, so the most complex issues not resolved through other support channels are escalated to you to investigate, triage, and resolve.
Associate Technical Services Managers aggregate and analyze member bugs/issues using internal tools, path analysis reports, available data, and then work with their Product & Engineering stakeholders to drive fixes for key product issues, prioritized based upon issue volume, members impacted, revenue impact, and other relevant factors. In addition to providing operational support for member escalations and product bugs, Associate Technical Services Managers are also expected to drive strategic initiatives to improve product quality. Associate Technical Services Managers also play an essential role in product launches and sunsets, ensuring readiness from a product quality perspective and providing supporting technical services.
Responsibilities
- Owns a product or major product features; influencing business decisions with limited manager oversight
- Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
- Review, investigate, and resolve complex technical member cases within the target SLAs
- Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
- Report on escalation trends, top issues, and improvement opportunities
- Organize and/or participate in team discussions, inviting diverse ideas and engaging in healthy conflict when needed
- Work independently to find facts and effectively communicate ideas that enhances products/services
- Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible
- Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives
- Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
- Drive overall support readiness for new products and features
BASIC QUALIFICATIONS
- BA/BS degree in Computer Science, Computer Engineering or equivalent experience
- 3+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or a related field
PREFERRED QUALIFICATIONS
- Familiarity with HTML, JavaScript, SQL, AJAX, APIs, and other web development technologies
- Familiarity with Unix and cURL
- Ability to interact with diverse groups of technical and non-technical people
- Excellent oral and written communication skills and be able to effectively communicate complex subjects to both technical and non-technical audiences at all levels
- Excellent analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data
- Strong results-orientation and direct experience in utilizing data to identify critical trends
- Knowledge of Hive and Pig
- Working knowledge of other business analytics tools (e.g., Tableau and Business Objects) a plus
- Familiarity with issue management systems such as JIRA and Bugzilla
- Familiarity with CRM systems such as Salesforce and Zendesk
- Demonstrated AI fluency, including the ability to thoughtfully apply AI tools to improve efficiency, problem-solving, and decision-making, with appropriate human judgment and oversight.
Suggested skills
- SQL
- HTML
- JavaScript
- Unix
COMPENSATION
- Pay range for this role is $88,000 to $144,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
ADDITIONAL INFORMATION
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants.
INTRODUCTION
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
Job Description
This role will be based in Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As an Associate Technical Services Manager, you will monitor product health and quality based on data gathered from multiple sources (including real-time product monitoring, member escalations, social media, and help center discussions), prioritize issues, and work directly with Engineering and Product Management to implement changes to deliver the best member & customer experience possible. Your team is the last stop before engineering, so the most complex issues not resolved through other support channels are escalated to you to investigate, triage, and resolve.
Associate Technical Services Managers aggregate and analyze member bugs/issues using internal tools, path analysis reports, available data, and then work with their Product & Engineering stakeholders to drive fixes for key product issues, prioritized based upon issue volume, members impacted, revenue impact, and other relevant factors. In addition to providing operational support for member escalations and product bugs, Associate Technical Services Managers are also expected to drive strategic initiatives to improve product quality. Associate Technical Services Managers also play an essential role in product launches and sunsets, ensuring readiness from a product quality perspective and providing supporting technical services.
Responsibilities
- Owns a product or major product features; influencing business decisions with limited manager oversight
- Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
- Review, investigate, and resolve complex technical member cases within the target SLAs
- Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
- Report on escalation trends, top issues, and improvement opportunities
- Organize and/or participate in team discussions, inviting diverse ideas and engaging in healthy conflict when needed
- Work independently to find facts and effectively communicate ideas that enhances products/services
- Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible
- Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives
- Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
- Drive overall support readiness for new products and features
BASIC QUALIFICATIONS
- BA/BS degree in Computer Science, Computer Engineering or equivalent experience
- 3+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or a related field
PREFERRED QUALIFICATIONS
- Familiarity with HTML, JavaScript, SQL, AJAX, APIs, and other web development technologies
- Familiarity with Unix and cURL
- Ability to interact with diverse groups of technical and non-technical people
- Excellent oral and written communication skills and be able to effectively communicate complex subjects to both technical and non-technical audiences at all levels
- Excellent analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data
- Strong results-orientation and direct experience in utilizing data to identify critical trends
- Knowledge of Hive and Pig
- Working knowledge of other business analytics tools (e.g., Tableau and Business Objects) a plus
- Familiarity with issue management systems such as JIRA and Bugzilla
- Familiarity with CRM systems such as Salesforce and Zendesk
- Demonstrated AI fluency, including the ability to thoughtfully apply AI tools to improve efficiency, problem-solving, and decision-making, with appropriate human judgment and oversight.
Suggested skills
- SQL
- HTML
- JavaScript
- Unix
COMPENSATION
- Pay range for this role is $88,000 to $144,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
ADDITIONAL INFORMATION
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants.
See all 35+ Technical Services Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Services Manager roles.
Get Access To All JobsTips for Finding STEM OPT Authorization as a Technical Services Manager
Verify your CIP code before applying
Check that your STEM degree's CIP code appears on the STEM Designated Degree Program List. Technical Services Manager roles span engineering and IT disciplines, so a mismatch between your degree field and the role's technical requirements can trigger a STEM OPT denial.
Confirm E-Verify enrollment before accepting offers
Ask your recruiter for the company's E-Verify Company ID or look up enrollment status directly through E-Verify before signing anything. A Technical Services Manager offer from a non-enrolled employer cannot legally support your STEM OPT extension, regardless of role fit.
Target employers with active LCA filings in technical management
Search the OFLC Wage Search to find companies that have filed Labor Condition Applications for technical or engineering management roles. Consistent LCA activity signals an employer already understands work authorization compliance and won't need educating on your status.
Structure your I-983 around measurable technical outcomes
Your I-983 training plan must show how the Technical Services Manager role applies STEM knowledge directly. Frame learning objectives around systems performance metrics, cross-functional engineering coordination, or technical process improvements rather than generic management tasks that won't satisfy SEVP requirements.
Find STEM OPT employers on Migrate Mate
Migrate Mate filters Technical Services Manager listings by verified E-Verify enrollment, so every role you see already clears the baseline requirement for your STEM OPT extension. Search by your degree field to surface employers whose LCA history aligns with your technical background.
Time your H-1B petition to cap-gap protection
If your employer files an H-1B petition before April 1 of your third OPT year, cap-gap automatically extends your work authorization through September 30 even if your EAD expires first. Coordinate with your DSO well before your OPT end date to avoid an authorization gap.
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Find Technical Services Manager JobsFrequently Asked Questions
Does a Technical Services Manager role qualify for STEM OPT?
It depends on your degree, not just the job title. The role must directly apply knowledge from your STEM field, and your degree's CIP code must appear on the STEM Designated Degree Program List. Technical Services Manager positions in engineering operations, IT infrastructure, or systems integration typically qualify when the hiring manager can document that connection in the I-983 training plan.
Does my employer need to be enrolled in E-Verify to hire me on STEM OPT?
Yes. E-Verify enrollment is a federal requirement for all STEM OPT employers, with no exceptions. Before accepting an offer, confirm the company's enrollment status through E-Verify directly. If the employer isn't enrolled by the time your STEM OPT extension starts, your work authorization won't be valid regardless of what your EAD card shows.
What should my I-983 training plan include for a Technical Services Manager role?
Your I-983 must describe how the position applies specific STEM skills from your degree, not just general management duties. For a Technical Services Manager role, that means documenting learning objectives tied to technical problem-solving, engineering team oversight, system performance analysis, or process optimization. Vague management language without a clear STEM application is the most common reason SEVP flags a training plan.
How does cap-gap work if my OPT expires during H-1B season?
Cap-gap automatically extends your STEM OPT work authorization if your employer files an H-1B petition on your behalf before April 1 and USCIS receives it before your OPT end date. Your authorization continues through September 30 of that year. If the petition is selected in the lottery and approved, your H-1B status begins October 1 without any gap in employment.
Where can I find Technical Services Manager jobs where employers are already set up for STEM OPT?
Migrate Mate lists Technical Services Manager roles filtered by verified E-Verify enrollment, so you're only seeing employers who already meet the baseline STEM OPT requirement. You can search by your specific STEM degree field to match roles where your CIP code aligns with what the employer's technical work actually requires.
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