Support Engineer Jobs in Syracuse, NY

Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary

This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer accounts. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you.

Salary Range

$23.00 to $30.00 per hour, based on experience

Hours

Monday-Friday, 8:00am-5:00pm

Responsibilities

• Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans.
• Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval.
• Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors.
• Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues.
• Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements.
• Assist with audits as directed by the Accounts Receivable Supervisory team.
• Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates.
• Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable.
• Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors.
• Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and escalate complex issues to the Accounts Receivable Supervisory team when necessary.
• Assist in developing and implementing new billing procedures.
• Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team.
• Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner.
• Provide general administrative support to the department.

Qualifications

Basic Qualifications

• Associate’s degree in business or related field.
• Proven experience as a data entry clerk.
• Proven ability to adapt to new software and changing office environment.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Bachelor’s Degree
• Ability to effectively communicate verbally and in writing.
• Experience with customer service and have ability to negotiate.
• Strong organizational skills with the aptitude to pay attention to detail.
• Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint).

What awaits you at Rapid Response

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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